Review of Westlake Health Campus

3 Star User Review

Some of the people that work there are great…..others have been awful at times leaving you with horrible memories that haunt you forever. Some are just truly wonderful..really care and you are happy when you see them there, because you feel all will be ok. But the ones that don"t care, or are so rude to you or will not listen or follow instructions…make life tough on everyone and makes you doubt everything else. The rotten apple spoils the barrel syndrome. Makes you so worried to leave your loved one at times. If they don't like you, for bringing issues up to them (sometimes you have to over and over!) they can really get testy and make trouble for you, which makes you feel so uncomfortable. (We shouldnt have to deal with the same things over and over, not our fault we have to keep requesting proper care) Makes you afraid to say anything, for fear what they will do. Having your loved one in someone else's hands is REALLY hard. Especially when things are done, that you would never do to your loved one. Really hard to watch happen. Better not complain either…if you do, they gang up on you and blame you for complaints. Gossip way too much!! No privacy. They don't like you talking to the staff to find out what is going on, and if they find it out, they yell at the staff not to tell you things….saying the staff person is not a "team" player- suppressing those who are trying to be honest with us. We would think we have the right to know what is going on in every detail about our loved one. Not the cleanest place in town, but hope for improvement. Problem is that no nursing home is the greatest. So you grin and bear what you can and try to protect your loved one the best you can. Advantage is to be close so you can pop in and out to keep an eye out, that is real important. Food is better than most places, but not consistently good. Must be short handed in the kitchen because meals are often served late and residents give up waiting and leave the dining room frustrated to have waited so long. Or they are fed late and then put right to bed. Bad idea for digestive systems! The group of guys there that are really friendly. Lots of change over in staff. Some are really super, but they dont seem always to stay long. Don't seem to have bed sores there, but they have ancient..crank beds that have really hard mattress to sleep on. Often lacking in supplies and needed equipment or they can't find it when needed. Repeated dehydration problems. Also they'd rather count weight than consider malnutrician issues. Elder care is one of the most difficult experiences you will ever experience. Wish we could come up with a better way to treat our elderly. A consultant in the State office once said to me….nursing homes need to remember it is not about them…..it is ALL about the resident and their families. GREAT POINT! SMART LADY-she gets it! Just keep hoping the nursing homes will some day! Now lets see what happens to us that we have made this very honest review…will keep you posted!



Replies to This Review

Looking for an update on this situation, we have a loved one at westlake and when we found this review it was like someone had read our minds and written down our thoughts.