Website/brochure a bit deceiving. Shows their premier 10 "Terrace" single-room suites for short-term care, which are very nice. Not a word about rest of facility, which is essentially 2-person rooms & [some] share very small half-bath between 4 people. Facility is quite clean indoors & out. Outdoor garden terrace lovely in good weather. Lots of windows, most rooms cheery during daylight. Excellent therapy room, modern equipment, knowledgeable in-house, motivated staff. Wide variety of daily activities, something for everyone, no matter their infirmity.
In-house hairdresser (very reasonable, separate charge); can arrange to bill family directly. Main dining room is pleasant; doubles as activity room. Whole facility could use more hand sanitizer dispensers & keeping refilled is an issue. No sanitizers appear to be at the proper level for patients to use.
Except for comments about food, all the following refer to patient rooms other than those on Terrace level.
Telephone & cable TV (limited channels, reception varies) separate charge for each. Individual TV sets in rooms on small side & can be hard to see from bed due to how furniture is arranged. Can be hard to hear if both patients watching two different channels at same time. Paper channel guide needs to be in much larger font & on heavier paper; cleaning personnel keep throwing them away in error. Maintenance staff can be slow with issues such as non-working patient phones/TV's.
In-house laundry service is fast, good but make sure all items are labeled with name. Socks & underwear sometimes disappear.
Most management personnel very pleasant & helpful. Nurses & CNA staff reasonably well trained but lack communications between shifts & with management; weekends can be confusing when "regular" staff is off duty. Some get defensive when questioned by patient's family. CNA's can become overwhelmed during busy times (first thing in AM & at meal times). Staff can occasionally become short-tempered, harried & dismissive with patients when very busy.
Some patient rooms much smaller than others; bulky furniture, wheelchairs, walkers, oxygen, make for crowded rooms. Could use additional electrical outlets in patient rooms (for cellphone chargers, portable fans, etc). Bulletin boards way too high for someone in wheelchair. Patient bathrooms could use more/better safety bars & wastebaskets that do not require foot pedal to operate. Paper towel dispensers too high. Patient rooms & bathrooms very clean. Shower areas could use some updating & additional safety bars/rails.
Patient call button & remote to adjust bed frequently left where patient cannot reach or get tangled up in bedding/bedframe. In most rooms patient cannot easily reach light switches from bed.
Food. At best reminds me of junior high: uninspired, repetitive, bland. Big meal is at noon. Even if one eats in main dining room, food can be luke warm to ice cold. (Main dining room not open for all meals.) Soup usually quite good, if warm, but occasionally salty. Portions sometimes terribly small; no seconds offered. Very little fresh fruit (occasional half banana with breakfast is about it) offered. Salads almost non-existent. Food (primarily protein) frequently overcooked, dried out. Lunch & dinner menu posted daily (sometimes) but not always what's served. Cold sandwiches, frequent stale bread. Almost never have lettuce, tomato, no condiments ever offered. Burgers & hotdogs, same issue plus burgers are usually dried out. Grilled cheese, soggy, cold. Desert can be litterally 2 Tablespoons of pudding or 1 X 1 1/2" square of cake. Beef stew can have one lowly piece of meat.
If a patient is hungry or wants a snack in between meals or after dinner, forget it. Next to nothing is available sans packages of Saltines (salted), sometimes graham crackers and/or stale store-bought bargain-brand cookies. Frequently run out of diet beverages & ice is scarce, especially in evening. Dixie cups occasionally offered for desert but contain sugar; diabetics rarely offered sugar-free thus get no desert. Patients suffering dry mouth unfortunately have no selections, no popsicles, jello, pudding, etc .stored in refrigerator for times when kitchen is closed. Strongly suggest patient bring own large covered cup or water bottle (label w/name) as biggest glasses for water appear to be about 4 oz, hardly enough to keep one properly hydrated. If patient likes an evening snack, suggest bringing in own items [nothing that needs refrigerating].
I have been in most sections of this facility except dementia & Russina units; cannot comment on either of them.