User Submitted Reviews

Care One at Concord Concord, Massachusetts 01742

Understaffed, unskilled and unprofessional. They took five days to get my mom's pain under control. One of the aides didn't know how to correctly clean her after using the bathroom. Average time to get a response to a call bell was forty-five minutes. While there were SOME nice people who worked there, the nursing manager's didn't seem to care about my mom. The day that my mom was discharged the head nurse didn't even know she was being discharged and we had to wait two hours for them to complete the paperwork. She's never going back there again.

Watertown Health Center Watertown, Massachusetts 02472

As time goes on, Watertown is starting to feel more and more like home. I have started cultivating friendships with other patients here, and I hope to try and continue some of those if it comes a point in time where I am to leave the facility. There are a number of staff here that I am thoroughly happy to see every day. I get to sit next to the fish tank in the dining room, and the boss of the building brings her dog in every once in a while, and that is always a happy sight to see.

Watertown Health Center Watertown, Massachusetts 02472

Sometimes, there comes a time when tough decisions need to be made, and I am glad I made the one I did to come here, to Watertown. Now don't get me wrong, I was hesitant at first, but the longer I was here, the more comfortable I became. It just feels like a place that I want my family to come to. I enjoy watching the fishes in the fish tank in the beautiful dining room, I enjoy having the freedom to walk around and get some of my own exercise, even outside on the patio when the weather is nice out. I enjoy eating in the dining room whenever I get the chance, and even play Bingo three times a week, where sometimes I even win!

Woodbriar Health Center Wilmington, Massachusetts 01887

My mom is currently a resident of Woodbriar and has been since 2013. Mom lived alone in Florida for many years before coming to Mass to visit her family. I felt Mom should not be living alone anymore. Then Mom one day was having severe pain, she was transported to the hospital. After a few days she was transported to Woodbriar for inpatient rehab. Therapy plus regulating her Pin medication helped her a lot. Mom did well and all the staff in the rehab department was very helpful, knowledgeable and kind to both my mom and me. The nurses were very compassionate and caring and they took very good care of my mom. Mom really hit it off with some of the nurses; CNA’s and rehab staff too.

Unfortunately Mom was still unable to do some of the simple tasks that she needed in order to come home. A decision was made for her to become a long term resident. It was hard for both my mom and I initially to deal with this news. Moms adjusted after a few weeks once she was moved upstairs. The nurses and CNA’s helped to make her transition a little easier. Some even would go upstairs and visit with my mom or stop and say hello to her when she was in activities. My mom really enjoyed seeing familiar faces.

She has been doing activities and even eating in the dining room. The food is pretty good; mom says it isn’t like our home cooked meals. I have had the chance during cookouts and at functions to join in the meals and it isn’t too bad. There are lots of different activities for everyone to enjoy. Mom loves the music, exercise, field trips and sometime the arts and crafts, bowling and bingo. During the nice weather we enjoy time outside on the porch or in the courtyard. The grounds outside are well kept, the inside is very homey.

The upstairs nurses, CNA’s seem to care about their resident’s needs. Mom has even made comments about how well they treat her. This makes me relax a bit more at ease to hear her say this to me. Some go above and beyond and it is apparently that they love their job. When my mom had pneumonia the staff was wonderful, they treated mom quickly and were there foe her every step of the way. I really didn’t want to move mom to the hospital. It was the right call on so many different levels. When I couldn’t be here they would either call me with updates or I would call the nursing desk to get updates. They were just wonderful each and every one of them. The cleaning crew, kitchen staff, office staff, front desk, social worker are all very nice as well. The staff is there to answer any question I might have, and address any concerns I may have in a timely fashion.

I would recommend this facility!

Kathy B

Wingate at Belvidere Lowell, Massachusetts 01852

YOU CAN'T JUDGE A BOOK BY IT'S COVER. BELVIDERE IS WELCOMING, HOMEY AND HAS LOTS OF LONGEVITY STAFF. IT'S THE ONE FACILITY THAT IS LIKE HOME INSTEAD OF A FACILITY

Heathwood Healthcare Chestnut Hill, Massachusetts 02467

How anyone could ever rate this dump more than one star is insane!! The place is smells like death and is filthy, I would not board my dog in a place like this never mind a human being … STAY AWAY!!!

Care One at Concord Concord, Massachusetts 01742

Patients often left alone in dining room where ll have seen them physically attacked by other patients. Activities listed on calender often do not exist.

Elmhurst Healthcare (The) Melrose, Massachusetts 02176

Make sure you check the patients meds list, caused a lot of problems many were missing. Gave them a current list at check in from her Doctor said they didn't have in her chart. My love one declined really quickly with out the proper meds and only found out by asking questions about increasing her dementia meds that found out she wasn't receiving that med. Thank god she is doing much better at home now.

Most of the staff friendly and nice but a lot of the staff was from agency's and not enough consistory for an elderly patient.

Reservoir Center for Health & Rehabilitation, The Marlborough, Massachusetts 01752

Facility filed in probate for guardianship of patient's(Had 2 family members as a health care proxy) Family visited every single day and were fully involved with said patient. Facility wouldn't acknowledge said proxy. Judge ordered an investigation and when time to go to court for the findings the facilities lawyers were a no show. All of a sudden they dropped the filing. Patient was rushed to hospital in really bad shape right before court and refused to tell family where patient or even bother to call patients family. Family found out patient was shipped out when they called the room and another patient was in the bed. I'm sure they didn't want the judge to know how neglected the patient was. Dr at the emergency room said he didn't understand. Dr said patient suffering from neglect. Stay away from that house of horrors. There were other patients family that were going through issues with their health care proxies and threatening to go to court.

Marlborough Hills Rehabilitation & Health Care Center Marlborough, Massachusetts 01752

the place is horrible and you will be putting your loved one at risk. Rude staff, incompetant cna's, lousy food . Patient quality of care is poor

Sancta Maria Nursing Facility Cambridge, Massachusetts 02138

Horrible place. Nurses are stupid. I just heard that a nurse transferred a patient after falling and breaking her hip. And the supervisor told the nurse to do it. The nurse got fired, but the supervisor did not even get a warning.

Oak Knoll Healthcare Center Framingham, Massachusetts 01701

This place should be named HELL HOLE.

The staff are rude and don't care about anything except for ending their shift. The staff is also disrespectful and non caring.

If you ever have a problem in this Hell Hole you will never receive any customer support.

Their lack of care almost caused my mother's death.

DON'T ever go here!!!!!!!!!!!!!!

Wakefield Center Wakefield, Massachusetts 01880

My Dad has been here for less then a week and we are moving him. Everything which was written in the other reviews is very true. When My dad arrived he had soiled him self, the OT and PT came to see him. They asked all kinds of questions about his ability to move BUT they did not offer to get someone to change him! My Da can eat many things but he would not eat the food! Kept saying can not eat it!

Life Care Center of Stoneham Stoneham, Massachusetts 02180

Last fall my mother was in Life Care Center of Stoneham for rehab from a fall. I hope no one has to go threw what my mother went tthrew. My mother was calling for more than 30 minutes to go to the bathroom and no one answered her call for help. by the time someone came she had soiled herself. The nurse and assistant didnt seem to care. My mother was horrified about not being helped to the toilet. The place could use a good cleaning especially the bathrooms. The food is terrible, it has no taste and when it does it all taste like seasonings. The vegtables wers cooked past done to a piont of mush, she almost didnt have to chew it. Complaining to the nurses didnt help they said that they would talk to the kitchen. That went no where. It was to a point we were bringing in food for her to eat. I was talking to a staff person and they said that the staff changes so much that she didn't even nnow the names of who she was worhing with. And they had just chenged upper management again. Dont send any one here

Medford Rehabilitation and Nursing Center Medford, Massachusetts 02155

This is a very nice place. I love the Staff they are always friendly,upbeat and helpful.

Woodbriar Health Center Wilmington, Massachusetts 01887

The care that my grandmother received here during her multiple rehabilitation stays and eventual end of life care was incredible. The fact that they were able to get her well enough to go home was nothing short of miraculous given her conditions. The nurses and CNA's were kind, caring and went the extra mile to make her comfortable. When she was nearing the end of life a staff member sat down, held her hand and helped us to ease her anxiety when we couldn't find the words. They even helped to accommodate our large family so that we could hold a vigil when it was "time." She passed away peacefully and comfortably with her family by her side thanks to the caring nurses and staff. She considered them part of her extended family. The staff at Woodbriar truly cares about the well-being of the residents and their families.

West Newton Healthcare West Newton, Massachusetts 02465

My brother has been a resident a month there isn't enough staff to deal with the residents!!! the doctor is never around I don't think vitals are taking twice a day as per LAW I!! I asked to see my brothers files and was given the run around NOT RIGHT. I felt they were holding something back. Beawre when choosing them for your family members look around for other homes….

Cambridge Rehabilitation & Nursing Center Cambridge, Massachusetts 02138

This place is SO depressing! Please dont send loved ones here, my 94 year old grandmother is so unhappy, it brings me to tears to see her like this. I WOULD GIVE THIS REHAB NEGATIVE STARS IF I COULD!

Woodbriar Health Center Wilmington, Massachusetts 01887

i was very dissatisfied with my experience at Woodbriar. After trying to tell them for over a week that there were issues with my uncle that were not clear, they finally decided he should be checked out further at a hospital. MRI showed he had multiple strokes and he was also dehydrated. After leaving Woodbriar he improved immensely over the next few days. After a week I went to pick up his belongings from Woodbriar, because the director Camille told my family it would cost $400 a day to hold his bed. When I opened a box in front of the nurses (and i'm so glad I opened it there) I was stunned to see it was infested with ants. They tossed all his old food in the same box with his clothes. There was macaroni and meatballs, fruit, pastry, etc. All this food should've been thrown out instead of in a box with clothes for over a week. It was disgusting and completely careless on their part. I've also reported this to the Department of Public Health. I wouldn't recommend this place to anyone.

Eliot Center for Health & Rehabilitation Natick, Massachusetts 01760

Kindred Transitional Care & Rehabilitation - Eliot offers many services that one would need following a hospitalization; from rehabilitative services, skilled nursing, physical therapy or occupational therapy. The staff at Eliot is very accommodating to their many patients' many various needs and are all very personable and friendly.

I would highly recommend Kindred Transitional Care & Rehabilitation - Eliot to someone requiring post-hospitalization continued care prior to their returning home.

Rehabilitation & Nursing Center at Everett (The) Everett, Massachusetts 02149

Over all .unhappy with placement. Tme after time.my mother was left in soiled diapers; Some of the staff member's are excellent. But over worked. Short staffed often .Basic needs often were not provided. This is a honest observation. From someone that visited this nursing home regularly.

Life Care Center of Stoneham Stoneham, Massachusetts 02180

Unclean facility, incompetent staff at all levels, Serious lack of care and compassion

Wakefield Center Wakefield, Massachusetts 01880

I have been here going on three days and I am not impressed at all. My medication has been misplaced two times in less than 12 hours. I'm supposed to be on a low sodium no salt added diet and that is not happening. I've been served bacon, French fries, hotdog and baked bean, cheese puffs and salt has been delivered onto tray. I was just delivered good that belongs to another patient. The sooner I get out of here the better. Would not reccomend this place for a dog.

Medford Rehabilitation and Nursing Center Medford, Massachusetts 02155

I stopped by to visit my aunt and was very impressed with the staff here. They are so nice and caring. My aunt loves it there and has made good friends. Thanks to everybody at Medford Rehab.

Blaire House of Tewksbury Tewksbury, Massachusetts 01876

I am so sorry to read what other people have written. This has not been my experience with the Assisted Living Facility side of this facility. The facility is broken up into 4 main areas, Assisted Living, Rehab, Nursing Home and Memory Impared unit. My Dad is in the Assisted living facility and I found it to be a wonderful place for my Dad. All summer there were weekly outdoor concerts, the food was pretty good and people there did seem happy to me. They had a dance part one night and my Dad was "the bell of the ball" as he put it. The director's own farther lived and past away in this facility and I think he shows a deep sense of caring. I think the room could be a little more frequently cleaned, but as soon as imentioned it, the situation improved. While I know this part of the facility it self pay and they realize there is competition out there, I also think it is a "gem" of a place. It was recommended to me by a friend who is a Visting Nurse and she said it was much better than most of these places. I think she is right.