Review of Wingate at Haverhill

1 Star User Review

My mother has been a resident at Wingate for over 4 years and is currently on Hospice. Over the years there have been many incidents including being left on the toilet and falling four times. A few weeks ago her wedding rings were missing and her fingers were black and blue. When I brought it to the attention of the staff they fumbled around with some weird excuse. The rings were never found. It is policy that a staff member contact a family member when jewelry is removed or of any change to her care. On numerous occasions her care has been changed and I was not contacted. This morning I walked in and and my mother was on oxygen and they did not contact me. Due to the fact that she is on Hospice it would have been important. The only reason I gave this facility a star is because the is fairly new an clean