Amazing staff. Very happy with the family like atmosphere and care that my Grandmother received. Thank you to the best team!
|5 Star||24 ratings|
|4 Star||6 ratings|
|3 Star||4 ratings|
|2 Star||8 ratings|
|1 Star||22 ratings|
Amazing staff. Very happy with the family like atmosphere and care that my Grandmother received. Thank you to the best team!
My husband was a patient there is January 2018. He was very ill and they showed very little compassion for him. To make matters worse I wrote a letter after he passed away and they did not even respond to the letter.
Don't put anyone in there, it's dirty and the CNA's have records and noone is checked. They so abuse the elderly in every aspect!
The worst ever, don't put your loved one in this facility. IT IS THE WORSt!
My husband has been a resident at Merrimack Valley Health Center. His stay here has been excellent. The staff is very good and very thorough. They have treated my husband and myself with respect and friendliness. He would come back again without hesitation. We would both recommend MVHC to friends and family; as a matter of fact we already have.
I am very satisfied with the care at Grosvenor Park. The staff was wonderful and caring. A fabulous place!!
Promised they were equipped to handle overweight patient in which they were not. Patient fell while being stood up to walk due to one of the two nurses not holding on to her enough. They then had to call the fire department to come and pick her up. This embarrassed her totally and put a stop on her desire to get out of bed again. The wheel chair they had for her didn't fit her and was very uncomfortable causing her to not want to sit in it. One day without any knowledge they stopped her therapy due to lack of progress (which was the staff's fault). She is never bathed or showered and never gets her medication on time. Unfortunately, she has no place to go or we would have moved her weeks ago.
About a month ago, I was taken from the CCU at the Merrimac Holy Family
Hospital; where I was taken after suffering from life threatening problems
that put my life into severe jeopardy. I was experiencing pneumonia, which
caused sepsis. I was severely anemic, dehydrated, my BP was extremely low,
and my kidneys were shutting down. Once I was thought to be out of danger,
a week later - I was taken to the Rehab at the Merrimack Valley Health Ctr.
in Amesbury, Ma. to help me continue getting better, and assist me with my
other issues of fibromyalgia and chronic back pain, due to degenerative disk
I just wanted to go home, and when I arrived at the Merrimack Valley Health
Ctr. I was not a happy camper. I am a person, who found it hard to accept
help from others, although I was one who strived to help everyone else all my life. Right from the very start, the incredible nurses, cna(s) rehab folks,
and even the maintence crew began to settle me down, alleviating all my
fears. They showed me kindness and respect, inspite of my incontinence
issues; reassuring me, and cheering me on until I comfortably accepted
their willingly given help. I spent a week there, surrounded by the most caring dedicated crew I have ever met in my life. It is through their caring, hard work making sure that I was able to pass all the goals they set,to return home !
The food I received was delicious, the cleanliness was great. I even had a
chance to see some of the entertainment there, provided by volunteers. The
whole experience there in the rehab section- first floor- was simply the best !
I have spent many years watching family members and friends going through
rehab, and in nursing homes, and could only wish they could have experienced the quality here.
Thank you. Sandy Von Allgeier - Merrimac, Ma.
Rehab and occup therapy staff are decent not great.
Cnas don't care and are rude to patients.
Nurses are barely adequate. Medications are always delivered late. God forbid a patient with copd needs their Med in an emergency.
Food barely tolerable.
Only one dr on staff and no coverage when has a day off.
My brother recently spent three weeks at hunt for rehabilitation after being hospitalized with a critical illness.They made it possible for him to return home by teaching him the skills necessary to walk a flight of stairs get himself to the bathroom and dress himself He was keep very clean treated with respect and allowed his dignity.All staff members were kind friendly and attentive.The facility may be in need of upgrades but what was important to my family was the quality of care shown to my brother Tom.We were kept informed of his progress and the social worker was great at calming not only my brother but the whole family.I am very grateful to all involved with his care and would highly recommend Hunt .Do not nudge a book by its cover.This staff are great people very compassionate.
Never trust them with your loved one. My father spent a week there to get his strength back after a hospital stay and he ended up back in the hospital so dehydrated his kidneys were shutting down. The "doctor" at the facility never looked at him and none of the nurses could recognize his decline as simple dehydration.
My Mother entered Kindred on January 9,2014. She was transferred from Beverly Hospital where she had been a patient for about two weeks after being rushed from the facility she had been a resident at for over a year. When she entered the other rehab facility she was on a walker and the goal was that she would receive some short term help with her mobility issues. By the time she was transferred to the hospital she was being mechanically lifted in and out of bed into a Geri Chair, could not use her hands and we were told she had dementia which seemed to come on all at once. She also was extremely susceptible to bronchitis and pneumonia and had been taken off a blood thinner that she had been on for many years to prevent clots from forming in her legs, we were told she was too hard to regulate on it. We were told she had pneumonia that was the reason for the transfer. At the hospital we found out she did not have pneumonia but had blood clots that had traveled to her lungs and her survival was in doubt. We decided if she lived , which was in doubt , we needed to find a new place to care for Mom. We toured a few facilities but stopped touring when we visited Kindred. The first thing we noticed was how nice all the staff was , everyone seemed to be happy. As we toured the rehab unit Mom would be in we noticed all the patients seemed to be cared for and engaged in something. There were none of those forgotten people staring at the walls you so often see in other facilities. I'm not sure if I am properly describing that but if you've ever been in a nursing facility you know what I mean. We decided that day if there was a bed available we would take mom to Blueberry Hill.
When my Mother arrived at Blueberry Hill she was on oxygen around the clock, was largely uncommunicative and when she did talk it was just to answer yes or no questions . She was still in a Geri Chair and we didn't hope for anything except that she didn't decline. The physician upon her discharge from the hospital told us that we could not and should not expect any improvement. He was wrong, in less than ONE month my Mother is in a regular wheel chair which will make it possible to take her out of the facility and allow us to take her home days. It also has lifted her spirits as her goal has always been to come home ,something that became unrealistic but now is attainable. She was off oxygen in the first week. The respiratory therapist Steve is amazing , my Mom asks when he is coming to see her almost every day. Each of her nurses treat her like she is their only patient. The aids that care for her personal needs , especially Jessica, do so while maintaining her dignity which we appreciate more than we can possibly express. Her hygiene and the condition her skin which is something my sisters had to constantly monitor in at the other facility is no longer an issue. The physical and occupational therapists have started to reverse damage that was allowed to linger for more than a year. She is off of the pain medication which seems to have cleared up many of the symptoms we were told are associated with dementia, we see more and more of our Mother reappearing every day. She is talking all the time and even does Facetime on the iPhone with her grandchildren and great-grandchildren. The director of Blueberry Hill, John Thuo ,has taken the time to meet each of us, including my Mother , we all have his business card with his personal cell phone number he asked us to call him any time day or night with any questions or concerns we have .
Blueberry Hill / Kindred has improved my mothers health more than we ever could have hoped for in less than one month. They continue to work for goals that we never dreamed of setting for her. It has not only improved her health but her outlook on life. It has done the same for my sisters, my brother and for me. We no longer worry all the time that Mom isn't receiving the care she needs on a daily basis. We no longer feel like someone has to be with her at all times. If you have family or a friend that needs care I would highly recommend Kindred / Blueberry Hill .
My aunt was recently discharged from Brigham and I would like to say it was a great experience. She made slow progress with her therapy but was able to finally achieve her goal and return home. Her therapist and nursing staff were so kind and encouraging.
Thank-you for the wonderful care my Dad received with you at Brigham. The care, the food, the rehab was wonderful. Dad is getting back in the swing of things and we owe you many thanks for the wonderful care that he received at your facility!
I am currently a resident at Hammersmith House and have no complaints at all about the care here. To start off, the aids are terrific, their response time is fast compared to other places I've been to. I really love the nurses especially the regular nurses on my unit. The nurses Carleen and Trista are both very thourough with eveyrthing and make sure I get everything i need in a timely manor. The housekeepers are always in my room cleaning making sure my room is perfectly clean. The only thing I don't love is the food, its not bad, but not great, somewhere in between. Overall very good care would recommend this place to friends and family.
I'm very happy with my mother's experience here at Hammersmith. Everything I've asked for I've promptly recieved and when I asked my mother out of a 10 what number she would rate this place she said 10. I then asked her what complaints or what things she would change and she looked at me and said "nothing at all, they take good care of me here!" The aids are very friendly and if someone asked me about Hammersmith I would most certainly reccomend it. My mother is happy and gets everything she needs, and as long as she is happy, I am happy as well. Thanks Hammersmith
The staff at Hammersmith House is very caring and you can tell they want the best for the patients and are focused on the well being of the residents. Especially the nurses, they care about the residents as if it was their own family member. Whenever I needed assistance or needed my meds the nurse was always right there to help me. Everyone at this facility was friendly and went out of their way to be nice to me, my only complaint would be the food, which for a nursing home wasn't bad I'm just used to better quality.
Staff is so overwhelmed that people do not get the care that they need.
This is the worse place you could ever put a elderly person,I would not recommend this to an animal.patient are alway drugged.,not cared for properly Left in wheelchairs day in and day out,some patients are so druggrd up they can,t even hold a fork to feed themselfs,asome nurses are rude and i mean rude when approached with a task that they are being paid to do.Patient call to have help and are just blown off.I seen pt cry for help there.There are a couple of aids there that have have compassion (both males.) most do not to busy socializing with each other than caring for the pts.I spend many days there and tell every one do not put your loved one there.if asked how it was.terrible.
They don't even practice basic hygiene. During cold and flu season, I saw lots of nurses and aides coughing and sneezing into their bare hands then not washing them. I see them go from patient to patient without washing their hands. They don't give the patients enough fluids. They are not allowed to put pitchers of water in the patients' rooms in the dementia unit. Supposedly they said they would bring around a cart at regular times during the day to offer fluids, but it is VERY inconsistent. Sometimes they do, sometimes they don't. The LPNs seemed to lack basic medical knowledge. They say they have enough staff, but it doesn't appear that way. The food is horrendous, and the portions are pitiful, even for a senior citizen. The regional director of food services told some of us family members that they spend only $1.70 per meal per patient! I have personally witness three patients fall because the staff wasn't paying attention. Also, they can't seem to keep the social workers (with the exception of one) and directors of nurses. I've seen more than a few come and go in the past few years.
I would like to say that I am satisfied with the quality of the care that I received from this facility. I always felt like the staff was working hard to help me achieve the best possible outcome. I look forward to returning for a (second) knee replacement in the spring.
Great staff, wonderful care. Thank-you for the speedy recovery for Mom. We will never forget you. The only place for care on the North Shore!
Do not place your loved one or family member in this facility. It's dirty with the underside of the toilet seats not cleaned, grab bars visibly soiled with human excrement, hallways not vacuumed. Many sheets are thin and torn. Many towels just about see through. Nursing care is poor- a very ill patient needing to be admitted to the hospital go unidentified yet when sent to see their own MD in the community they are immediately hospitalized. A patient developed a serious wound who had no issues prior to being admitted. The food is horrible and scare- one patient who wanted a banana everyday with their breakfast couldn't get one because the kitchen didn't have any. Two patients received slices of tomatoes on a plate for their lunch. It's impossible to get any other flavor of ice cream except vanilla or maybe orange sherbert if you can get it because ice cream was stopped.
My mother has been a resident at Wingate for over 4 years and is currently on Hospice. Over the years there have been many incidents including being left on the toilet and falling four times. A few weeks ago her wedding rings were missing and her fingers were black and blue. When I brought it to the attention of the staff they fumbled around with some weird excuse. The rings were never found. It is policy that a staff member contact a family member when jewelry is removed or of any change to her care. On numerous occasions her care has been changed and I was not contacted. This morning I walked in and and my mother was on oxygen and they did not contact me. Due to the fact that she is on Hospice it would have been important. The only reason I gave this facility a star is because the is fairly new an clean
The administrator of the facility, Karen Babb, was excellent in helping me with problems that I had. She followed through and was the help I got. The Activities people have been wonderful with my husband in making sure he's been involved with all different activities that he enjoys. The nurses and aides are very good and do there job well. The food is well prepared and of good appearance.