Great care and staff
|5 Star||9 ratings|
|4 Star||2 ratings|
|3 Star||0 ratings|
|2 Star||0 ratings|
|1 Star||4 ratings|
Great care and staff
This home has taken a nose dive over past year especially since spring. The offices are mostly closed and they don't open the door it is impossible to get questions answered. The head head of the nursing home is never there. We are no longer recommending this nursing home to family and friends.
My mother was a patient at Kindred Nursing & Rehab Center, Great Barrington, Ma for 3 months. During these 3 months she was treated well and as a result of the kind hearted and professional nurses and physical therapists, she was able to leave the facility and move back home and be somewhat independent. They made sure she was able to function in a home environment before discharging her.
My suggestions for improvement would be a receptionist to answer the phone as it was sometimes difficult to contact the facility because in addition to their nursing duties the nurses were also responsible for answering and delivering the phone to the patient, which they were unable to do when they were tending to other patients. My mother has a complicated medical history with specific dietary needs. There seemed to be confusion between food service and what type of menu/liquids were ordered by her doctor. By the end of her stay this issue was somewhat straightened out.
I wasn't familiar with this facility until my father was placed there in the fall of 2012. Since the whole nursing home experience is new to me I wasn't sure what to expect and was quite nervous. The staff quickly calmed my nerves. Everyone on the staff is friendly, helpful and caring. They truly care about the residents and their families. I'm notified anytime my father has the slightest sniffle! The biggest problem I've had is with missing laundry and that was addressed immediately. I feel my father is safe and well taken care of at Kindred Nursing and Rehabilitative - Great Barrington and wouldn't hesitate to recommend it to anyone.
The Social Service staff are wonderful-Ed C.
All of my needs are met at Timberlyn.
THE FACILITY IS VERY CLEAN. GARY COOPER
I feel this place is very personal and I feel comfortable going to any of the staff when I have an issue. Jessie Borgo (long time resident)
The CNA's do good work! I give them a 5 out of 5! Harold S.
My 89 yr old mother has been at the Great Barrington Rehabilitation and Nursing Center for two months. This is the 3rd fall that she has had with fractures that need time to heal, bed and rehab.
Her last fall was in Tarrytown, NY where she was at Kendall on Hudson for her rehab. The rehab that she is getting at Great Barrington is better than any that she has had before. The staff is consistently happy and welcoming. The rooms are clean and the patients are taken care of with attention to all of their needs. It is a difficult job and I am really impressed that this facility does such a great job handling all of the difficulty that is involved in the care of these patients.
I would recommend the Great Barrington Rehabilitation and Nursing Center to anyone who was looking for such care.
I am very happy with the care and support my mom continues to receive at the Greylock Extended Care Facility. As everyone knows putting a loved one into a nursing home is always a very difficult decision and holds a day to day air of uncertainty.
Be rest assured the staff at Mt. Greylock is always cheerful and attentive. The activities are diverse and keep the residents busy. And, one of my most important criteria, it's clean!
My Grandma passed away in Dec. 2010. I needed help getting the death certificate and Carol the lady that answered the phone was VERY rude to me, I was hung up on 3 times and then I called a different department and they never returned my call. All I needed was a little help and I felt like I was being turned away. It's not fair to families of the deceased to get the run around when all it takes is MAYBE 20 minutes out of the day! It would be nice to just get some information!