1 Star User Review
Clearly a second negative review from my experience - which caused me to NOT consider the facility. I visited the facility to ask on rehab information. Three things happened; a) The admissions people were too busy to give me a tour and asked that I leave a call back number b) when I didn't hear back from them 6 hours later - I visited again at which point the admissions counselor was asked to give me a tour. She was clearly upset that I visited again, without them calling me back and so requested a half-enganged tour to be given. After my 3.2 minute tour (I timed it), the young woman that gave me the tour suggested I should speak to the admissions office to discuss details. Guess what? The admissions woman was too busy and closed her office door. One has to laugh at these things sometime.
Never the less, I left a message for someone to call me back. Which they did the next day.. Message went like this; This is the admissions office at powerback, if you have any questions call us back. No name, no greetings, no anything.
So, I can only think that this sort of behavior translates down to the staff which in turn hurts the patients. It is interesting that there is another review on this board that supports my reasoning.
Replies to This Review
I tried to submit my own review but kept getting sent to another site. I agree this is a terrible facility. I did give it two stars because I received good therapy after knee replacement surgery and the nursing care was good. But communications (one way beause they never returned my calls) was horrible. I rated them a D. Too many wrong things to even mention. I am home now and intend to contact Genesis direct on Monday. That way we will know whether disregard for inquiries is a corporate policy or if it is only at Power Back.