Review of Overlea Health and Rehabilitation Center

The failures of this facility are absolutely remarkable. My mother was transferred to several medical institutions on her way to recovery and all were a positive experience until Overlea. The problems here run far deeper than the initial refrain you feel as you take in the physical dilapidation of the building and its depressing demeanor. The staff is simply incompetent and unconcerned. There is no communication. No accountability. Their doctor literally ordered (and approved!) procedures that were not medically possible and then when they couldn't be completed they didn't care and left our family to deal with the problem. The doctors, nurses, and social workers completely ignored details of my mother's chart for weeks before realizing she had issues they knew nothing about. Then came the time to set a discharge date and plan for my mother's future care. I've never met a group of less motivated and unconcerned people in my life. Yet after constant failures to secure what my mother needed for a safe departure, they assured me that they went "above and beyond" for her. I can't imagine what they neglect to do for other people if my mother received "above average" care from them. They should be ashamed. The social worker while seemingly well intentioned, could not execute the things necessary. He struggled with communication and when I asked why things had not been done that were promised he bumped me up to his supervisor, Joyce Fox. How Joyce ended up in a supervisory role is beyond me. The first time we spoke she promised to get everything back on track and apologized for things that had been missed. She even empathized saying she had gone through the same things with her own mother and called me sweetie. She then started the process of "getting things done". I felt confident things would run more smoothly. She put in writing the things she agreed to do for my mom and they did not get done and I only found out after asking and calling for days. When I called to inquire about where the blame would lie for the failures, she simply told me that I needed to deal with it and that she had been doing me a favor anyway. These failures were medical procedures and she washed her hands of it the day before my mother was to be discharged. At least the social worker seemed apologetic for his shortcomings and seemed regretful of the situation he left my mother and family in but Joyce is a whole different breed. This facility is a reflection of her complete and utter disregard for the customer service aspect of working with the patients and families at Overlea. The culture starts at the top and unfortunately for her staff and most importantly for the patients trusted in her care, she is an awful example of a leader. Please don't let your family member end up in this complete and utter cess pool. Read the reviews (I obviously didn't as there are plenty of bad ones!)and find a facility that will actually do their job and take care of your loved one! I would like to note that I have NEVER once left a review for anything on this site or any other in the past but this experience was simply the worst ever.