Review of Heritage Harbour Health and Rehabilitation Center

1 Star User Review

This place doesn't sound like it's changed much in 8 years! When my father was brought to this "place" (I do not call it a health facility), the nurses were all at the nurses station just talking and laughing. This was pretty much true all the times we came to see my father. My father needed help getting to the bathroom (he had Crone's disease) and since no one was there to help, he tried getting himself up. They said he was a "fall risk" and told us that we had to take him somewhere else. Well, this was 2 days before Christmas! Where were we supposed to take him? We couldn't have him at home because we could not care for him. The social worker had no compassion whatsoever and made us feel like we just needed to put my father out with the trash. They agreed to have him stay, but my mother and I had to be there 24/7 because they would not be able to watch him. There were times when we just couldn't be there and at those times, they put him in a gerry chair at the nurses station and just ignored him. During his short stay there, the therapist tried to get him to stand up. He had a lot of pain and would not stand (could not stand). It wasn't until we got there and saw that his foot was swollen twice the size as normal and his gout was in full swing. I don't believe they had been giving him his gout medicine. Did they not notice the size of his foot? Did they not look at his record to see he has gout? We ended up taking him to Fairfield where he passed away a few weeks later. Fairfield was not much to look at, but the nursing staff was outstanding…caring not only about the patients, but the families as well. It just goes to show, you can't judge a book by its cover! I would give it a zero if I could.