Review of Heritage Harbour Health and Rehabilitation Center

1 Star User Review

I wouldn't put anyone I loved there if I'd had a choice to go elsewhere. This place is managed for profit, pure and simple. There are 12 full grown adults with varying abilities/disabilities per GNA. Does that seem excessive? It is! But federal law allows it so that's how HHHRC gets away with it. The same federal statutes allow for only 10 infants in diapers per federal child care worker, but somehow allows for 12 adults per employee?? The 2 good people in the Activities Dept both left under the mediocre direction of someone who had long ago taken the attitude of this is how I want it and that's how it's going to be done; the replacements are like lifeless drones This has meant that residents have been parked incessantly in the dining room for extended periods of time. I saw rough handling of frail individuals and rude talk abounded throughtout the facility. It is obvious that the whole facility makes its money off the rehab wing, for their treatment is marginally ahead of what folks on the upper level are given. The director however well-meaning, nonetheless gives lipservice to resident families and toes the company line. The general staff employees( GNAs, cleaning, cooking, laundry & transportation) are clearly underpaid. Question: would the mucky mucks down in Texas somewhere who own HHHRC, put there loved ones in such a place and would they be willing to give their hearts, backs and care for such a mediocre stipend? I could go on for my loved one was there for over a year, but I think you get the picture.