This place is horrible. The staff couldn't care less about their patients if they tried. They are horribly disrespectful, and most are immigrants who were given their cna as a pathway to citizenship, so it's all about the money.
I am an emt…
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This place doesn't sound like it's changed much in 8 years! When my father was brought to this "place" (I do not call it a health facility), the nurses were all at the nurses station just talking and laughing. This was pretty much true all…
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Think twice before allowing your loved one to check into this facility. Last night they allowed my mother to scream all night in pain and did NOTHING. At least have some compassion and if you not going to do something, call family so we could…
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I wouldn't put anyone I loved there if I'd had a choice to go elsewhere. This place is managed for profit, pure and simple. There are 12 full grown adults with varying abilities/disabilities per GNA. Does that seem excessive? It is! But federal…
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WoW. if it isn't well, if it isn't obvious that the 1 good rating, saying everything and everybody was excellent at heritage harbour........was probably a plant by administrative staff. I guarantee none of the employees at heritage harbour…
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Terrible place. Do not be misled by the 5 star rating, I must surmise that they are well aware of when the inspection is coming to their facility. First, the so called R.N/supervisor...
That's a joke because there's never been any supervising…
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Nursing and ancillary staff work poorly together; virtually no teamwork with each other. One nurse displayed disrepect to me, while I was visiting my father. We, as a family, are in the process of transferring my father to Severna Park Genesis…
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Over medicating patients making them lethargic and not monitoring their fluid or food intake is of great concern with heritage harbor. This is a combination of poor dr oversight relying on a poorly trained nursing staff with substandard communication…
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This facility helped me transition from hospital to home. Since I am successfully living at home again, they did their job. BUT I pretty much hated it when I was there. I had to rely on my fellow patients to get the assistance I needed. About…
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Staff response time after being summoned by a patient is excessive. Patient requests for assistance using the bathroom ignored and denied regularly. Family requests for intervention from administration ignored. Dirty laundry left in hampers…
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Even though there are problems with the nursing and medications... I have really appreciated the rehabilitation staff. The therapists were wonderful and keep that facility running.…
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Best facility in Maryland, it is clean, the staff professional and they are always making sure their clients are safe and healthy.
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Agree with reviews from May 8 & May 18. Families are not notified of changes. Personal items "grow feet" (disappear) and staff do not return phone calls. It is depressing & devastating to see a beloved family member over-drugged & ignored.…
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We agree with your assessment. This is exactly what happened to my mother in law. There definitely needs to be an investigation of what are clearly ethical and professional violations.…
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Psychiatrists at Heritage Harbour are over medicating their patients to the degree that they can no longer walk or feed themselves. They do not have a valid reason to increase and do so at random without a valid medical review. They also…
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