?????? Please don't ever put UR love 1 here I beg u!!!!!!!!!! No stars is truth!!!
The average user rating for nursing homes in Louisiana is 2.8 out of 5 stars based on 374 ratings.
|5 Star||124 ratings|
|4 Star||28 ratings|
|3 Star||9 ratings|
|2 Star||19 ratings|
|1 Star||194 ratings|
?????? Please don't ever put UR love 1 here I beg u!!!!!!!!!! No stars is truth!!!
The day after my 91 year old father was transferred to the Heritage Manor facility in Slidell from the huge Ochsner hospital next door they began trying to get large sums of money from him. Now, mind you, he was there for an insurance paid (Humana) rehab of up to 21 days and not as a permanent resident. In fact they asked him to write them a check for 15,000, dollars. Luckily , even at at 91 Dad was too smart for that. They did also pressure me to give them up front payments while not billing his insurance company. When I demanded they they seek payment from his authorized insurer they insulted me telling me I was misappropriating my father's funds. The director of the facility told me he would put my sick old dad in his car and bring him to his bank where he would demand cash payment. The deal is that if they can trick or somehow cajole the patient into paying out of his pocket they get that 100 percent instead of settling for less from the insurance company. Well, Humana says this practice is a huge no-no and their par status could be revoked and the State of Louisiana Board of Hospital and Nursing home complaints advised me to get my father out of there as soon as possible….. and I did.
I believe these management people were being pressured from higher ups at the home office to collect money in a ruthless manner. That same management company runs three of the four nursing homes in slidell. These events took place in the recent past. Sometimes the truth has a ring to it, don't you think? I would look elsewhere for elder care.
My father was there temporarily for rehab. He is incontinent. Mom went in early to be there before breakfast and found unidentified black stuff on his pillow. He also had poop on his topsheet. She asked the morning nurse about this…the nurse was rude to her telling her she wasn't there last night. The cna's do NOT make rounds like they are supposed to. The nurses do not care about the residents. I asked for a mat by my dad's bed (because he is a fall risk), and told yes, they would get one. Four days later, still no mat by his bed. My parents are in their 80's…I would never treat anyone the way they have been treated at this place. If he has to go to rehab again, it will NOT be Nottingham!!!! Find another place for your loved one!!!!
I won't even give this place a 1 in ratings. Never have I seen dirtier rooms in a nursing home. Cold and nasty food for the patients. Diapers left unchanged for hours on end. Pee on floors just left to dry on it. Front desk weekend staff is so rude and it's obvious they don't really want to be there. Same goes go the housekeepers. Never see a housekeeper on the weekend except to change a trash bag. Working on getting our loved one out of there. They are taking full advantage of poor people that have very little. Also staff almost NEVER CALLS YOU BACK when you have left a message. Can't talk to doctors at all, because our loved one has seen them very little. Sad sad palace to have to be in let alone go to visit a loved one
In Summer 2016 I went to Manor to get reimbursed for clothes purchased for my mother in law- Handed receipts to new office girl- She noted the amt was almost depleting her small acct from SS Ck- I reminded the nice girl that I brought Manor each ck sent to my mother in law until cks stopped coming b/c began going to Manor- We realize Manor kept ALL amt of cks, none went to the lil acct from SS cks- I asked to what was missing- She showed me the OPEN spot in the paid column for each month of her SS Ck credits- I SAW it on the computer screen- I asked WHERE the ck could be, did it get TAKEN, she said could have been posted to the wrong acct in error, she would ck on it- The nice girl Noted that she SHOULD have another 30+ dol in acct as she noticed a SS ck in Spring was NOT credited to her so minus the am't for her small acct too- Been trying to ck on it with no success- Was told last wk that dont need her POA to get me added b/c a form can be signed by my mother in law to get me added b/c she has NOT been interdicted- Our son her POA just called them minutes ago about this prob b/c of message given me by receptionist from Admin today that we need an ATTORNEY to discuss this with ME- Now we feel we need to get to the OWNER of Plaquemine Manor to ask WHAT does Admin at Manor have to hide- Asked to set time for meeting with Soc Worker & Admin- Was left on hold so long then told Admin would be with me in a little while- Call eventually disconnected- Our son her POA got the run around too when he called them after my call today
This home is as good as advertised. The therapy care is just what we were looking for my dad, and the staff are kind and always cheerful. He loves the food and activities like the big Thanksgiving and Christmas events that just past. The staff all know my name and I feel welcome there. My dad can be a handful, but the staff handle him without complaint. I couldn't be happier.
If anyone is considering putting their loved one at Ollie Steele rehab/skilled nursing home, please DON'T! They do not have any medical knowledge nor do they care. Had to rush our loved one from there to hospital to save life. The nurse said she never even noticed!!! -0 rating.
Lack of professionalism- poor quality food, patient left soiled, poor staffing ratio, slow to respond to the needs of the patient, lack of sustainability for fixing problems.
My family member spent several months here following a stroke at the end of 2015. This facility is wonderful. Everyone is so caring, and responsive, and made my family member (and all the family) feel special. If any of my family members ever need skilled rehab, there is no other home I would send them to. I can't say enough good things about everyone who works there!
I can not say anything nice about Uptown Heathcare center. They through my sister out with out any notice and wanted to move her to a facility for drug addicts. She is a young women with dementia . The place was dirty and the staff was lazy and rude. Do not put anyone you love in that place.
This facility is always super clean. The food is good and always served hot. The staff is the most friendly I have ever encountered in any type of nursing facility and are always available to help. My mother always gets good care and most of all loves living at Landmark.
this place is disgusting and I would not recommend that ANYONE bring their loved ones to live here. the CNAs are extremely rude and half clean the patients. Overall it just is not the place to choose if you want your loved one in a respectful caring environment.
this a nursing home i would used because the pt care is not right, they have no supley to work with, lot of time ther on dipers of the even and night shilf to work, so many time your family mumber or life wet until the moring
Was not happy at all with this facility. The wait time for a patient to see someone was the pits. Most employees are in the hallway 90% of the time. The place stinks. Hope that in my life time to never see this place again
My mother and my Uncle were both residents of this facility. I was not pleased at the care both were given , in particular ,mother. Doctors appointments were missed to the point where she ran out of her medication and began to go through withdraws. The management and staff for the most part were unprofessional. To see CNA's sitting at the front desk - texting away on their phones - not acknowledging patients and guests, pitiful. I would not allow any family member or friends family member to stay there.
Terrible place, the only good thing it has going is that its clean and has private rooms. No capable staff to take care of the patients. Patients are left suffering in their wheel chairs while begging to be put to bed. Not enough aids on staff to take care of patients. The staff acts like they could not care less about the patients and are only there to get a pay check. This is no place for a loved one to be placed.
Belle Vie neglected and abused my father and he was only there for less than 72 hours. He sat in feces for 2 hours being told that "we are busy picking up food trays, you'll have to wait." He asked for water that is nectar thick and was given water that was thicker than pudding. My family has been treated like trash with this facility. Oh, and no one knows who the Nurse Administrator is. I was told last night that "We don't have a boss or nurse manager/administrator on call, we are in charge." "You, a nurses aide is in charge?" "Yes." If they treat my father like this, I feel for those who are there that do not have any advocates. After all of this happened yesterday, he was rushed to the Emergency Room due to infection and high fever. Oh, I wonder why??? BECAUSE YOU LEFT HIM SITTING IN HIS FECES FOR 2 HOURS TREATING HIM LIKE A PIECE OF TRASH. He now has 4 horrible bed sores. Shame on you Belle Vie - legal action will be taken against you. My dad was only there for less than 72 hours and the list of horrors go on. DO NOT take your loved one here.
I have nothing good to say about the so call care yall gave to my daddy,who was not treated with love and respect he should have gotten, I no everyone needs a pay check but working in a Nursing home should require a long back ground check on who takes care of these poor people.His room was cleaned once in 5 days, his food was afful and never was treated well he was scared,he had Altimeters, went in to your home walking for a short stay came out 10 days later, completely disoriented, he died 5 days later, there is a lot more to say and I plan on doing so.Just wanted you to no I will never recommend you so call care center.d
• I have had the misfortune of placing my mother into New Iberia Manor, 600 Bayard St, New Iberia, LA and I can tell you now that I would never in my life time recommend this facility to anyone that cared anything for their love one. The facility is just a money-making, non-caring, pit from hell. The facility takes too many patients and is unable to provide specialized care for patients that require it. They dropped my mother at least 3 times while in their care and they kept her in bed without properly turning her (because she was bed-bound after being in their facility for only 6 months) as mandated by the state. My mother walked into their facility, and within 6 months she was bed-bound and developed serious bedsores. She was often kept dirty even after several discussions with the state and administration personnel. All of these issues and many others were documented and brought to the attention of nurses, CNA's and the administration staff (as well I kept of record of when I spoke with the administration offices personnel), without any real resolution. My mother's health depleted so quickly while in their care. If I had to do it again, I would never send her there or ever recommend that money-making place to anyone that cares for the upkeep of their love ones. Sarah Fuselier
Would not ever recommend this home, not clean, ruff staff to elderly people,food fair, CNA'S and some other staff members not friendly are kind to elderly people so sad.My dad was in this home thats how I no I seen first hand he was so afraid of them.
This place has ongoing issue pisses smells lazy employees whom would rather play on cell phones ,do anyone clean cause it doesn't seem like they lie about times of checking on residents stain on floors this place should be shut down
Just plain wrong and lack of care.
This home has very friendly staff and the residents seem to be happy as they interact with staff. The interior of the building looks to be getting some improvements.. The facility appears to be well maintained and clean.
HORRIBLE FACILITY! Terrible service to patients. Patients are falling out of bed and DYING and they are covering it up. Many patients have cradle cap from not being properly bathed, or even bathed at all… State is always in and out of this facility. When they are notified of state coming in, they hurry and clean the patients up. Files are always being shredded and documents are being forged to hide negligence. This place needs shut down. I feel bad for these patients.