2 Star User Review
Staff does not communicate to each other very well. No one takes responsibility for any actions. The nurse expect the aids to know treatment plans without making sure they are written or spoken. Many aides while very caring of residents due to not knowing what ahould be checked know or not with each person are becoming jaded and closed off. My mom has been here 3 years and now is terminal. It's taken 3 weeks and a laminated note on the wall for them to stop trying to give her whole foods like chicken legs or even rice. When she came back from the hospital after the diagnosis of terminal the aids who needed to check on her at least hourly were not informed she was unable to even get out of bed. When right before she could. So for a few days she was in her own waste more than once. Again not due to the u carrying of staff but simple non communication. All so since her health changed so fast it was also a huge battle with the nurse to get her on a regular pain med schedule, because they didn't understand ahe couldn't communicate and when does is confused. I feel its more of a policy and procedures issue over a staff issue. Many of the aids, cnas and nurses are very carrying of the residents.Juat much care fall through the holes wwithout the right policies in place.