My aunt lives in this care center. What you need to understand is that in any nursing home you will find that there's a ratio for staff to residents. Most of the time you'll find the CNA ratio to be 1:10. One CNA for every ten residents. Also, in care facilities you will find that they will tell you there's a 15min period in where a call light must be answered. As far as I'm concerned my aunt is getting the best possible care here. There's therapists and restorative nurses helping her every day and the CNAs will take her on daily walks. As anywhere there's some staff I don't like but my aunt can request those CNAs not to assist her if she wants. I couldn't be happier with her care!