User Submitted Reviews

Windmill Manor Coralville, Iowa 52241

This place is bad. There is never enough staff, the management treats the staff horrible, the residents DO NOT get the care that they need. I have seen firs hand that the management does not provide enough staff and staff training to properly care for the residents. 1 CNA to care for 2040 residents and one nurse. Some times there is only one nurse and 2-3 CNAs for 70+ residents. No wonder call lights do not get answered and residents have sores from not being changed.

Do not work here or put your loved one here!

Windmill Manor Coralville, Iowa 52241

I recently spent some time in the "Bounce Back" area to gain a bit more strength before going home after being in the hospital for a while. Outside of the fact that there seemed to be a rather large turnover in the staff of the facility most of the staff that I met were polite and tried to work with you. My biggest complaint is the laundry service that they provided seemed to be either unwilling or unable to read the tags on the clothes and get them back to the correct people. I went in with a t-shirt, socks, underwear, and a pair of blue jeans. I originally purchased these jeans while I was on the road driving an over the road truck. I gave them to the laundry to be washed and returned to me and waited for most of 2 or 3 weeks until 2 days before I was going to leave the facility I asked for them to find and return my jeans. They never did and after nearly a month of calling and asking about them I finally told them that on the next work day I would be filing a small claims court case and that the filing costs were $85 dollars and that I would be asking for that in addition to the cost of the jeans. That afternoon they called and said they had "my" jeans and I could pick them up. When I picked them up they turned out to be Walmart specials so thin that they will never last, but at least they tried eventually anyway. Just be warned not to count on getting your clothes back if you send them to their laundry.

Windmill Manor Coralville, Iowa 52241

My mother-in-law has lived here for 3 years now. Having a background in healthcare myself, all facilities face staffing challenges, however, Doris has always received the highest quality care available. The staff treat her as if she were their own mother or grandmother. They take a genuine interest in our kids and grandchildren as well. As my father continues to age it's comforting to know there is a place waiting with him. As far as previous reviews are concerned, things were rocky for a while, but I was never concerned about the care Doris was receiving. Staff notified us whenever there was a chance in Doris' condition. Thank you all!!!

Windmill Manor Coralville, Iowa 52241

Jackie seems like a kick-ass nurse! awesome job!

Windmill Manor Coralville, Iowa 52241

I would not let your loved ones live here. They are severely understaffed and treat all their employees like crap. Their DON is the rudest and most uncaring person I have ever met. The staff and residents are all afraid of or dislike her. If you have a family member here, you should be carefully watching over them, or better yet, move them somewhere else. Don't work here, and don't take your family members here.

Windmill Manor Coralville, Iowa 52241

This place is horrible!!! No wonder they can only keep 40% of their beds occupied…because thats probably all the state of Iowa allows….their DON is SO busy she never remembers who she talks to. Good luck to families trying to feel safe with her as their over looker…