This is my 3rd visit here. I recommend it highly
|5 Star||17 ratings|
|4 Star||5 ratings|
|3 Star||1 ratings|
|2 Star||6 ratings|
|1 Star||29 ratings|
This is my 3rd visit here. I recommend it highly
My name is Patsy Campbell, I had a Hip replacement and got to spend a week at West Bend for rehab services, I was very priveleged, I found the facility to be above and beyond maintained, the residents were wonderful, an assorted group of friendly interesting people. The staff was EXEMPLERY!! I cannot say enough good things, everyone was treated with respect and care, when t was time for me to leave, I did not want to go, I felt spoiled and pampered. I fell in Love with the residents the staff and the overall beauty of the facility My daughter picked this facility and quite frankly if you have to put your Mom somewhere, either long or short term, this is the place to Go!!! I give 6 stars!
My grandmother was transferred here from a hospital for a four-day stay. On the fourth day she was to be transported to an appointment with a specialist. I phoned two days before the appointment to verify they would handle the arrangements for transport. They assured me it would be taken care of. I went to the appointment and found that Michiana Health & Rehab had cancelled the appointment 5 hours earlier. They didn't notify me or my grandmother's primary physician. My grandmother has a compression fracture and is in excruciating pain. Now she has to wait another week to see the specialist. She's taking a lot of pain medication right now and has complained of nausea and vomiting. She said that the staff don't give her any food or milk with the pain meds. I've asked that she be given a glass of milk with her meals. She received a glass once. I asked a second time and was told they didn't have any. My grandmother is on a low sodium diet. Last night they gave her a grilled ham and cheese sandwich for dinner. She shouldn't have had the ham and only the top side of the sandwich was grilled. My grandmother asked me for water one day. She said they don't bring her any. I've made arrangements to move her to another facility, and have to say I can't get her out of there fast enough!
In the last couple years my mom has been here, I have seen some really positive changes. Food quality has increased. They have a wonderful lady chef in there. If it wasn't for her, the food would be aweful. The nurses have gotten much better. Call lights are being answered promptly now. Rooms are very clean and inviting. Wish they could have more activities for residents.
After a bad experience at a different rehab center, my son took me to kindred. From the office staff to the cna's, to the therapists, they eliminated my fears. They reinstated my confidence in myself. They went above and beyond to make me feel safe and well cared for. They have my deepest thanks.I think they are all awesome and I highly recommend this place to anyone.
My loved one had to be placed in this facility on an emergency basis, I wasnt able to tour the facility before placing her there, if I had toured the facility I assure you, she would have NEVER gone there!!! The environment is cold and dank, not inviting, some of the staff are rude/blunt/short with my family and her. The conditions of the building, it has rotting wood, screws in the windows so that they only open up about 6" so I am not sure what my mother would do in case of a fire. The restroom smelled so bad even after I cleaned it myself that the Asst. Director came to look at it. The shower room was dirty, standing water on the floors. The food NEVER, and I mean NEVER had fresh ANYTHING!!! No fresh fruit, no fresh veggies, and no fresh meat!!! The fruit came out of a can, the veggies usually came out of a can or were frozen, and the meat was processed. I dont know how they expect people to get or stay healthy eating this way! I actually cried one evening while I sat with my mother and watched her eat. Obviously I could have taken her out of there, but the medicaid options for the care she needed were VERY limited! Even the water was nasty tasting, I had to bring my mom bottled water!
My dad was only in for 4 weeks. He was caught outside in the middle of the night. He had the security ready to let him out on a Saturday. There was very little attention given to him. Three times did he NOT receive his dinner. His medication was scheduled at 8:00 pm he did not get them until 11:00 pm.He was not helped with any bathing the whole time he was there. A family member did it. His drinks had to be thickened. Most of the time you could not get it or it would be so thick he could not drink it with a straw! He was to have fluids as much as possible he had the same cup two days in a room.( we dated the cup to see if they would fill it) EMPTY. If a family member was not there he had no help. He fell. No help. He was afraid to say anything so he bandaged himself.
If you plan on placing a loved one here ask a lot of questions!!
I seen a patient calling for help when she feel. I could not find anyone at the nurses station. I had to go down the hall around the corner to find someone to help her. The communication is not good at all. It's a guessing game on who's doing what.His doctor did not even know he was being released to go home.
To whom it may concern, I find it comforting to walk out the door of Kindred I know great care and respect is being given to my loved one. Having worked in nursing homes etc for years I know what to look for and when. I find this nursing home in tip top shape and that goes for all departments. The directors do an excellent job and are out with their staff and residents. The staff as a whole are very good and I have no complaints about the quality of care our loved one is getting.
I have found quite a few problems with this facility. Some of the employees here are in it for a paycheck and do not care about the residents. They do not communicate to the necessary people in charge of some of the issues with the residents. The rooms are in severe neglect when it comes to cleanliness. The housekeeping staff is truly incompetent and if you are not seeing a loved one, can count on not getting the room cleaned. Patients care should be a priority and I would never have anyone stay in this facility. It is sad that things are not addressed until you say something. And when I gave this place one star it was because I had to, otherwise Big Fat 0!!
For 3.5 hours plus I have called every recorded phone number I could find in the phone book and web sight, and have yet to have anyone answer the phone. Some numbers work and no answer, others are out of service.
I have a family member at your facility and I find it very disturbing that I cannot reach anyone at Michiana Health and Rehabilitation. I was supposed to receive a call from staff today. It is now almost 4 p.m.
This home does not take care of their residents. The rooms are not cleaned to the residents needs. Some of the residents are left laying in bed and will have the same clothes on for days. They do not get bathed the way they need to be. I do not recommend this home at all.
Very nice home and super administration great to work with thanks oh so much..
The nurses and most of the aids are wonderful, if it were not for them I dont know what this facility would do. Not much else good to say. The nurses are WAY over worked and NOT appreciated at all by management, there has been numerous times my mother has not gotten a shower due to not enough aids to help, though we pay for her to live there, i would rather my mother live somewhere where i know my money is going for her care and not to pay for care she does not receive!!!!
While the facility is old and looks a bit shabby, the staff appears to be attentive to the needs of residents. They have always addressed our concerns and taken time to speak to us when we visit. Our relative always appears clean and well-cared for and he does seem relatively content and comfortable. I will say that his clothes keep disappearing but I hear that is to be expected as he is often wearing clothes we don't recognize and assume belong to someone els?
I can't say anymore about this place. They are super
This is a truly wonderful place. The new upgrades truly make this place very nice. the staff are friendly and caring and they do their best to take care of everyone. Please tour this facility. You wont be disappointed ! Promise
I agree this is a bad bad place. The people who are good are great but they are few and far between. The food absolutely stinks and the cleaning staff is awful! It is very deceiving and looks great when you do a tour but be aware of the care your family member will get - it is awful for the most part. The Administrative staff actually discusses the families and patients in a not very nice way. Please take my advise and do not put your family member here.
My mom was here 5 weeks, December 2011 through the end of January 2012 recovering from a colon repair (for a twisted colon). Her friend was also here, for 2 months, recovering from colon surgery, about four months earlier. We were recently all together, and the comments below are a composite of our conversation.
As many others have mentioned, the facility is very pretty. I noticed right away how inviting the several lounge areas were. They are located at the end of the halls, and compose a pod area, with the nurse’s station in the middle. The lounges have an atrium style raised ceiling, giving the appearance of space. Each has a welcoming fireplace and collection of couches and side chairs.
My mom and her friend both had positive comments about the staff. They were helpful, and when asked to assist with something, there were not long waits. The rooms are clean and spacious. What else could be needed?
Here is the negative:
FOOD: As so many have mentioned, the food is “horrible”. Both these women are not picky eaters. Both admit when they were first admitted, they had no interest in food, due to a lack of appetite. However, once they felt better, they both made the argument that food is the primary tie to feeling they were truly recovering. Examples of the level they experienced were comments like, “how many colors can peas be?” “Corn…corn with almost every meal. I wondered if maybe they had so much left over, they just kept warming it over day after day.” Most disturbing was the description of this, a typical meal, which certainly made me question whether there was a licensed nutritionist or dietitian on staff: dry breaded chicken patty, dry mac and cheese, corn. Another: mashed potatoes, corn and dry ham “you could not hardly cut it let alone chew it”. Overcooked, “mushy” broccoli was the norm. There seemed to be no use of herbs or seasonings (i.e., lemon juice on the broccoli) to give the food a bit of flavor.
NURSING EXPERTISE: I asked my mother’s doctor just when was she was notified by this facililty that my mother started exhibiting a downward spiral (loss of weight, depression, lethargy) a couple weeks after her arrival? Her answer….never! (it should be noted that this doctor told us she will never send patients here again, due to what happened to my mom and one other patient. She has a call into their director of nursing. Her assumption is that the primary doctor is not being advised, but the doctor that owns the facility is. This owner is well known in the community for being inept.) It took several family members stepping in and contacting the doctor on our own with our concerns. Another problem occurred when mom complained of not being able to breathe the second evening of her stay. If they had listened to her chest routinely (she had been given extensive IV fluids and was very bloated), and noted she was in cardiac a-fib due to a leaky mitral valve, they would have found her lungs filling with fluid before she had to be rushed back by ambulance to the hospital. 1.2 liters of water was removed from one lung, with a similar amount taken off the other lung the next day.
Bad, Bad, Bad place. The facility has went down the tube quickly since the late spring/beginning of summer. The food is terrible and progressively getting worse. The staff is over worked since most of the good nurses quit, stating with the current administration they don't feel like they could do their job in the best interest of the residents. One day they ran out of insulin syringes for Pete's sake and had to borrow some from another facility. How does a facility run out of something as basic as insulin syringes? I would never recommend putting someone in that place, at least not until they get rid of the morons running the place now.
I had excellent care at Michiana Health & Rehabilitation. Therapy was fantastic and I am happy to say I am home and feeling better than ever
The staff at Hamilton Grove are very caring. The environment is very calm and peacefull. The residents always come first. The room sizes are very ample and the food is very good. The staff know the residents and families because they are the same staff. The rehab unit is very comfortable. I would highly recommend Hamilton Grove to anyone requiring short-term care. The nursing assistants were very compassionate.
After reading the comments about Michiana, I must say that it does not take long for a downward spiral when the focus changes from residents to corporate profits. This is a perfect example of "Do not judge a book by it's cover" The corporate oversight and leadership at Michiana Health and Rehab is Schizophrenic at best. It is a company that preaches staff appreciation but has no idea of the meaning. Michiana would do better under new management that advocates for the residents and families it serves.
What a mess of a facility. Patients needs do not come first here and are not met. The nurses are very under staffed and over worked, which leaves them with a compassion fatigue and it is hard to care for someone when you can barely care for yourself. The administration doesnt give a rip since they brought in a new director. My mom stayed there during the switch and you could tell the difference right away! Food is absolutely horrible, and the choices are not there. The therapists are great and very smart. Went in to speak with the Therapy Director and felt like he didnt care for what I was saying or had to bring attention to. I received good feedback from a PT there and felt comfortable with her in the PT's care rather than the director. Please consider other options if you love your family or friend. I would not keep my dog here! Please RECONSIDER!
Mom was a resident for 4 years. Staff is very caring. Patient care is on par as with any group setting. Relatives of the resident need to check weekly on the care provided. The administration will listen to your concerns. Patients are always socializing and visiting throughout the Center. Outstanding social activities that focus on a variety of interests, such as trips to a nearby casino. Fun for the residents! The Center is in a very natural area with lots of trees, and wild animals. Residents that smoke are allowed to go outside in the back - provides another level of socialization. If you are not sure, visit Fountainview, and talk with the residents. They will tell you that they like it.