This is my 3rd visit here. I recommend it highly
|5 Star||5 ratings|
|4 Star||3 ratings|
|3 Star||1 ratings|
|2 Star||3 ratings|
|1 Star||19 ratings|
This is my 3rd visit here. I recommend it highly
My grandmother was transferred here from a hospital for a four-day stay. On the fourth day she was to be transported to an appointment with a specialist. I phoned two days before the appointment to verify they would handle the arrangements for transport. They assured me it would be taken care of. I went to the appointment and found that Michiana Health & Rehab had cancelled the appointment 5 hours earlier. They didn't notify me or my grandmother's primary physician. My grandmother has a compression fracture and is in excruciating pain. Now she has to wait another week to see the specialist. She's taking a lot of pain medication right now and has complained of nausea and vomiting. She said that the staff don't give her any food or milk with the pain meds. I've asked that she be given a glass of milk with her meals. She received a glass once. I asked a second time and was told they didn't have any. My grandmother is on a low sodium diet. Last night they gave her a grilled ham and cheese sandwich for dinner. She shouldn't have had the ham and only the top side of the sandwich was grilled. My grandmother asked me for water one day. She said they don't bring her any. I've made arrangements to move her to another facility, and have to say I can't get her out of there fast enough!
In the last couple years my mom has been here, I have seen some really positive changes. Food quality has increased. They have a wonderful lady chef in there. If it wasn't for her, the food would be aweful. The nurses have gotten much better. Call lights are being answered promptly now. Rooms are very clean and inviting. Wish they could have more activities for residents.
My dad was only in for 4 weeks. He was caught outside in the middle of the night. He had the security ready to let him out on a Saturday. There was very little attention given to him. Three times did he NOT receive his dinner. His medication was scheduled at 8:00 pm he did not get them until 11:00 pm.He was not helped with any bathing the whole time he was there. A family member did it. His drinks had to be thickened. Most of the time you could not get it or it would be so thick he could not drink it with a straw! He was to have fluids as much as possible he had the same cup two days in a room.( we dated the cup to see if they would fill it) EMPTY. If a family member was not there he had no help. He fell. No help. He was afraid to say anything so he bandaged himself.
If you plan on placing a loved one here ask a lot of questions!!
I seen a patient calling for help when she feel. I could not find anyone at the nurses station. I had to go down the hall around the corner to find someone to help her. The communication is not good at all. It's a guessing game on who's doing what.His doctor did not even know he was being released to go home.
I have found quite a few problems with this facility. Some of the employees here are in it for a paycheck and do not care about the residents. They do not communicate to the necessary people in charge of some of the issues with the residents. The rooms are in severe neglect when it comes to cleanliness. The housekeeping staff is truly incompetent and if you are not seeing a loved one, can count on not getting the room cleaned. Patients care should be a priority and I would never have anyone stay in this facility. It is sad that things are not addressed until you say something. And when I gave this place one star it was because I had to, otherwise Big Fat 0!!
For 3.5 hours plus I have called every recorded phone number I could find in the phone book and web sight, and have yet to have anyone answer the phone. Some numbers work and no answer, others are out of service.
I have a family member at your facility and I find it very disturbing that I cannot reach anyone at Michiana Health and Rehabilitation. I was supposed to receive a call from staff today. It is now almost 4 p.m.
This home does not take care of their residents. The rooms are not cleaned to the residents needs. Some of the residents are left laying in bed and will have the same clothes on for days. They do not get bathed the way they need to be. I do not recommend this home at all.
While the facility is old and looks a bit shabby, the staff appears to be attentive to the needs of residents. They have always addressed our concerns and taken time to speak to us when we visit. Our relative always appears clean and well-cared for and he does seem relatively content and comfortable. I will say that his clothes keep disappearing but I hear that is to be expected as he is often wearing clothes we don't recognize and assume belong to someone els?
I agree this is a bad bad place. The people who are good are great but they are few and far between. The food absolutely stinks and the cleaning staff is awful! It is very deceiving and looks great when you do a tour but be aware of the care your family member will get - it is awful for the most part. The Administrative staff actually discusses the families and patients in a not very nice way. Please take my advise and do not put your family member here.
My mom was here 5 weeks, December 2011 through the end of January 2012 recovering from a colon repair (for a twisted colon). Her friend was also here, for 2 months, recovering from colon surgery, about four months earlier. We were recently all together, and the comments below are a composite of our conversation.
As many others have mentioned, the facility is very pretty. I noticed right away how inviting the several lounge areas were. They are located at the end of the halls, and compose a pod area, with the nurse’s station in the middle. The lounges have an atrium style raised ceiling, giving the appearance of space. Each has a welcoming fireplace and collection of couches and side chairs.
My mom and her friend both had positive comments about the staff. They were helpful, and when asked to assist with something, there were not long waits. The rooms are clean and spacious. What else could be needed?
Here is the negative:
FOOD: As so many have mentioned, the food is “horrible”. Both these women are not picky eaters. Both admit when they were first admitted, they had no interest in food, due to a lack of appetite. However, once they felt better, they both made the argument that food is the primary tie to feeling they were truly recovering. Examples of the level they experienced were comments like, “how many colors can peas be?” “Corn…corn with almost every meal. I wondered if maybe they had so much left over, they just kept warming it over day after day.” Most disturbing was the description of this, a typical meal, which certainly made me question whether there was a licensed nutritionist or dietitian on staff: dry breaded chicken patty, dry mac and cheese, corn. Another: mashed potatoes, corn and dry ham “you could not hardly cut it let alone chew it”. Overcooked, “mushy” broccoli was the norm. There seemed to be no use of herbs or seasonings (i.e., lemon juice on the broccoli) to give the food a bit of flavor.
NURSING EXPERTISE: I asked my mother’s doctor just when was she was notified by this facililty that my mother started exhibiting a downward spiral (loss of weight, depression, lethargy) a couple weeks after her arrival? Her answer….never! (it should be noted that this doctor told us she will never send patients here again, due to what happened to my mom and one other patient. She has a call into their director of nursing. Her assumption is that the primary doctor is not being advised, but the doctor that owns the facility is. This owner is well known in the community for being inept.) It took several family members stepping in and contacting the doctor on our own with our concerns. Another problem occurred when mom complained of not being able to breathe the second evening of her stay. If they had listened to her chest routinely (she had been given extensive IV fluids and was very bloated), and noted she was in cardiac a-fib due to a leaky mitral valve, they would have found her lungs filling with fluid before she had to be rushed back by ambulance to the hospital. 1.2 liters of water was removed from one lung, with a similar amount taken off the other lung the next day.
Bad, Bad, Bad place. The facility has went down the tube quickly since the late spring/beginning of summer. The food is terrible and progressively getting worse. The staff is over worked since most of the good nurses quit, stating with the current administration they don't feel like they could do their job in the best interest of the residents. One day they ran out of insulin syringes for Pete's sake and had to borrow some from another facility. How does a facility run out of something as basic as insulin syringes? I would never recommend putting someone in that place, at least not until they get rid of the morons running the place now.
I had excellent care at Michiana Health & Rehabilitation. Therapy was fantastic and I am happy to say I am home and feeling better than ever
After reading the comments about Michiana, I must say that it does not take long for a downward spiral when the focus changes from residents to corporate profits. This is a perfect example of "Do not judge a book by it's cover" The corporate oversight and leadership at Michiana Health and Rehab is Schizophrenic at best. It is a company that preaches staff appreciation but has no idea of the meaning. Michiana would do better under new management that advocates for the residents and families it serves.
What a mess of a facility. Patients needs do not come first here and are not met. The nurses are very under staffed and over worked, which leaves them with a compassion fatigue and it is hard to care for someone when you can barely care for yourself. The administration doesnt give a rip since they brought in a new director. My mom stayed there during the switch and you could tell the difference right away! Food is absolutely horrible, and the choices are not there. The therapists are great and very smart. Went in to speak with the Therapy Director and felt like he didnt care for what I was saying or had to bring attention to. I received good feedback from a PT there and felt comfortable with her in the PT's care rather than the director. Please consider other options if you love your family or friend. I would not keep my dog here! Please RECONSIDER!
Mom was a resident for 4 years. Staff is very caring. Patient care is on par as with any group setting. Relatives of the resident need to check weekly on the care provided. The administration will listen to your concerns. Patients are always socializing and visiting throughout the Center. Outstanding social activities that focus on a variety of interests, such as trips to a nearby casino. Fun for the residents! The Center is in a very natural area with lots of trees, and wild animals. Residents that smoke are allowed to go outside in the back - provides another level of socialization. If you are not sure, visit Fountainview, and talk with the residents. They will tell you that they like it.
As a former employee of Michiana Health and Rehabilitation Center I would NOT ever consider placing a family member at this facility. I left voluntarily because I refused to work in a facility who does not provide their residents with the best possible care. The facility is constantly short-staffed which does not allow the residents the time or care that they deserve. The administration cares very little about their residents or their employees and is interested only in the money that they collect each month. The facility is absolutely beautiful, but don't let that fool you!
I would like to let anyone considering putting your loved one here, to consider the recent changes that have been made by the company. In one year the CEO, the Director of Nursing and two social workers are gone and perhaps more that I'm not aware of. Thus new administration is now in charge and firing alot of good nurses so the ones that are left are working sometimes double shifts, so its not uncommon for them to be short handed. I would recommend you have your own doctor and be there as often as possible to follow up and make sure doctor orders are being followed. The dietary choice is very limited and many residents do complain. The physical therapy department is good as long as your insurance will cover it, after that you have none. The activities are very limited for the residents and many have nothing to do.
On the positive side I have meet some of the nicest hard working RN,LPN,CNA's you could ask for, but as stated they desperately need more help as the residents are the ones that suffer with insufficient care. If you ask administration will tell you that the patient to staff ratio is being meet but they don't take the level of care into consideration that is needed for some patients. I hope that the company will listen to request of the residents and families and employees if they want to become the best.
AWESOME! I highly recommend Michiana Health and Rehab. This place is the best I have seen in years around the Michiana area. The admissions staff is unbelievable. I was impressed from the moment I walked in. It is nice to feel secure in leaving your loved one here. Nice that you can have your own Doctors follow the care given. It is very clean. They accept most insurance even Medicare and Medicad. It is nice to have family in a place they are not afraid of going to sleep in. My mom loves the staff and the therapy is second to none.
Clean, modern, caring & capable staff. Absolutely amazing. A Must See if your loved one is needing extra care. Cost is more than in line. Wonderful, Wonderful, Woderful
Horrible. When my dad was there, we found dirty used catheters in his drawer where his tootbrush and toiletries were kept. His shoes had dried on food on them and the room floor was filty. I asked to clean it myself. I'm sorry we ever placed him there.
My father was in this facility for two months as he recovered from a fall. While the nurses on staff are kind and caring, they rotate every couple of weeks to a different center and you do not see them again so anything that you might have been told by them is no longer valid as there are new nurses with their own ideas. Secondly, you must have a strong family advocate for the resident in order for things to get carried out. It took two weeks for my father to receive an airbed that had been requested two days into his stay and 3 weeks into his stay we are still awaiting a walking boot that has been delayed twice due to staff errors. I have discussed my fathers treatment plan with various individuals and often felt that they were not as knowledgeable in the field that they are covering as they needed to be (I should not be informing them of certain aspects of his recovery process). While the staff is kind and the facility beautiful, there is much left to be desired in regards to professionalism and knowledge base. Also, do not plan on having any phone calls returned from anyone at the facility, nor expect anyone to call you even when they have taken your number and stated that they would.
Great place with excellent Therapy! I could not say enough about the caring and dedicated staff at Michiana Health and Rehab who helped me get back on my feet and back to my job and life! I feel like these people are family!