Tower Hill Healthcare Center South Elgin, Illinois 60177
Simply great. We have been very happy. .
The average user rating for nursing homes in South Elgin, Illinois is 2.2 out of 5 stars based on 37 ratings.
5 Star | 15 reviews | |
---|---|---|
4 Star | 0 reviews | |
3 Star | 1 reviews | |
2 Star | 0 reviews | |
1 Star | 14 reviews |
5 Star | 20 ratings | |
---|---|---|
4 Star | 0 ratings | |
3 Star | 2 ratings | |
2 Star | 0 ratings | |
1 Star | 15 ratings |
Tower Hill Healthcare Center South Elgin, Illinois 60177
Simply great. We have been very happy. .
Tower Hill Healthcare Center South Elgin, Illinois 60177
I have read through these reviews and I think it is a shame that ex employees come on here and write reviews. I tried to post this reposne a week ago but I am not great with computers.
I moved my mother to tower hill about 6 years ago and I visit about once a week. When I brought mom here she was out of state with a family member and being neglected. the family member was only keeping her for her money. there were a lot of issues with money and Kendra worked hard on her case for a couple years and got the Medicaid approved. I read these and feel bad that she gets a bad rep from staff. she is the only upper management I see walking around and telling staff to get the resident pull lights. I know there has been changes in some staff and I hope it is for the better but right now she is the only one with a presents.
sorry this was so long. I recommend tower hill and they do a good job.
DB
Tower Hill Healthcare Center South Elgin, Illinois 60177
This facility is great! I have had nothing but great experiences. I have spoken to both Vick the administrator and Monica at all hours to address questions and they are always happy to help. Even at 10:00 at night. I have seen other comments about appearance of staff which is uncalled for and not relative to care. Kendra the Business office person is mean and rude but will help if you go above her.
If I didn't like the facility, I wouldn't keep my mom there.
Tower Hill Healthcare Center South Elgin, Illinois 60177
This nursing home defines what poor care is all about. It needs to be shut down…
Tower Hill Healthcare Center South Elgin, Illinois 60177
STAY AWAY!!! The place looks ok… Out of date, but alright. House keeping staff and maintenance are great. Nurses & CNAs are great, but very short staffed and over worked. The department head staff is extremely rude and fake. Kendra (the HR rep that claims to be the "corporate business manager") has a complex on her you wouldn't believe. Rude & ignorant would be putting it politely. Vicki the administrator is a fake as they come. She kisses your ass and pretends to like you, but as she's turning away rolls her eyes and has this lovely way of making her attitude sound good (except I can see through it). She's very snotty and has an "I'm better than you" attitude. She dresses inappropriately too. She is too big to be dressing in tight club wear type attire. Is it really appropriate to be having your muffin top & chest hanging out of your clothing. Kendra dresses like she wants to be a vampire with a nasty tattoo that is right between her cleavage that she proudly displays for the residents. They also like to cover up stories and make excuses for their mistakes. They accept responsibility for nothing, push it off on the staff & try to distract you with other stuff. Instead of throwing all of these unnecessary parties, try taking that money and putting it into better staff, more supplies, upgrades to the facility, anything but this fake front you put on when the families are there. The residents aren't changed on time, there have been times I've walked in and my mom's roommate is soaked in urine. They're clothes are dirty, they smell. Really pay attention to the 2 star facility. Look elsewhere!
Tower Hill Healthcare Center South Elgin, Illinois 60177
STAY AWAY!!! The place looks ok… Out of date, but alright. House keeping staff and maintenance are great. Nurses & CNAs are great, but very short staffed and over worked. The department head staff is extremely rude and fake. Kendra (the HR rep that claims to be the "corporate business manager") has a complex on her you wouldn't believe. Rude & ignorant would be putting it politely. Vicki the administrator is a fake as they come. She kisses your ass and pretends to like you, but as she's turning away rolls her eyes and has this lovely way of making her attitude sound good (except I can see through it). She's very snotty and has an "I'm better than you" attitude. She dresses inappropriately too. She is too big to be dressing in tight club wear type attire. Is it really appropriate to be having your muffin top & chest hanging out of your clothing. Kendra dresses like she wants to be a vampire with a nasty tattoo that is right between her cleavage that she proudly displays for the residents. They also like to cover up stories and make excuses for their mistakes. They accept responsibility for nothing, push it off on the staff & try to distract you with other stuff. Instead of throwing all of these unnecessary parties, try taking that money and putting it into better staff, more supplies, upgrades to the facility, anything but this fake front you put on when the families are there. The residents aren't changed on time, there have been times I've walked in and my mom's roommate is soaked in urine. They're clothes are dirty, they smell. Really pay attention to the 2 star facility. Look elsewhere!
Tower Hill Healthcare Center South Elgin, Illinois 60177
Great Experience. Always top notch.
South Elgin Rehab & Health Care Center South Elgin, Illinois 60177
This place is disgusting! It is dirty, smells bad, and the patients are not cared for. They have Scabies and do not care enough to provide the care that the people need to get better.
Tower Hill Healthcare Center South Elgin, Illinois 60177
I was there for rehab aa month or so ago. I have been in a total of 3 different places for rehab for different things. I must say, this was by far the best of them. The staff were so attentive and really did everything they could for me. The socialworker even called me a couple weeks after my discharge to follow up. They are wonderful people. If I ever need to go to a place for rehab again, they would be my first choice.
Tower Hill Healthcare Center South Elgin, Illinois 60177
My mom just passed away at Tower Hill after five years. Every time I had any issue with Mom's care, it was handled right away as long as I went to the right people. Some of the management staff are hard to get in touch with, but once you do they make sure to answer your questions. I have read these reviews and they are not at all what I experienced. My mom thrived at Tower Hill.
Tower Hill Healthcare Center South Elgin, Illinois 60177
A great place for your family member. My aunt came here 2 weeks ago and has thrived. The CNA's are very caring and the nurses have picked up on things that her previous facility dropped the ball on. I am now looking for a facility for my uncle who lives out of state but we are considering moving him here. So happy to have found this place.
Tower Hill Healthcare Center South Elgin, Illinois 60177
there's a lot of changes in this building. It is changing for the worst, care here sucks. I have been asking my mom to have restorative care but it fell on deaf ears. No one informs you what's going on with mom's care.The lady that handles the bill is always not available or not in the building. Customer care is very poor. New social worker doesn't seem to know anything. Nursing director and administrator is useless…The building has lost it's luster..
Tower Hill Healthcare Center South Elgin, Illinois 60177
My mom came here from rosewood after her Medicare was almost used up and I needed long term placement. They take Medicare and you can transition to public aid after. The move was seem less and mom is very happy. Sometimes when I come to pick her up she prefers to stay home as she calls it. The girl who does the books got her on public aid and took care of everything. I would recommend.
Tower Hill Healthcare Center South Elgin, Illinois 60177
My mother in law has been here for about two years. It is very clean and rarely has any offensive odors. They also did all the legwork for getting her Medicade coverage which saved us 10 grand. I would reccommend.
Tower Hill Healthcare Center South Elgin, Illinois 60177
The second floor smells ….unruly and careless staff..residents yelling for help all the time…this place needs help…
Tower Hill Healthcare Center South Elgin, Illinois 60177
This place is a mess… if you have concerns and you asked the managers, no one seems to know the answer…care is not good….
Tower Hill Healthcare Center South Elgin, Illinois 60177
My father was dropped by their staff and his leg was broken-they are careless and negligent. Do not put a loved one in this horrible place!
Tower Hill Healthcare Center South Elgin, Illinois 60177
I was really impressed with therapy. I get updates about Mom's condition almost every week. Therapists are gentle and very patient in dealing with Mom's behavior.
Tower Hill Healthcare Center South Elgin, Illinois 60177
The only THING good about this place is THERAPY!
Tower Hill Healthcare Center South Elgin, Illinois 60177
Please take the time to notice that this facility may look beautiful, but looks are decieving!!! If you notice that the staff has such HIGH turn over rate, that should be a SIGN… ANYONE is hired spanish speaking with NO english and or any other nationality not speaking any kind of ENGLISH. How can you communicate with the patient? Also, each employee has the word DIGNITY pinned on their uniforms. Excuse me, DIGNITY how can you provide dignity to a patient if they are IGNORED and not understood in ENGLISH??? I watched this happen ALL the time, please take heed and listen before you have to put your loved one through this!!
Tower Hill Healthcare Center South Elgin, Illinois 60177
activity is lousy…they like to cancel the activities scheduled…activity aides speak Spanish even in front of Residents..needs improvement…
Tower Hill Healthcare Center South Elgin, Illinois 60177
I visited my father for the first time at Tower Hill since his hip replacement 2 weeks ago. He is so happy and I was so impressed with the respect they gave to me and him. The new therapy room is beautiful and the therapy team seemed very good. Overall a very pleasant experience.
Tower Hill Healthcare Center South Elgin, Illinois 60177
Therapy is excellent !!! Great rehab team with a good rehab leader.My father would always looked forward to his sessions everyday.He said they made exercise more fun and meaningful…
Tower Hill Healthcare Center South Elgin, Illinois 60177
I brought my father to Tower Hill after we could no longer care for him at home. My sister and I believe that Tower Hill is the next best thing to home. Dad loves all the friends hr has made and the new family he has found in the staff that care for him everyday. The management staff all have open door policies and have been more than accommodating! We could not be happier!
Tower Hill Healthcare Center South Elgin, Illinois 60177
My mother came to Tower Hill after being transferred from another facility. We were very pleasnatly surprised at the care and compassion we received from all the staff. The therapy was great. She was able to order food at any time of day. There were activities all the time and the backyard was beautiful. My mother spent 5 weeks there and now is living independently at home again thanks to Tower Hill.