Review of Tower Hill Healthcare Center

STAY AWAY!!! The place looks ok… Out of date, but alright. House keeping staff and maintenance are great. Nurses & CNAs are great, but very short staffed and over worked. The department head staff is extremely rude and fake. Kendra (the HR rep that claims to be the "corporate business manager") has a complex on her you wouldn't believe. Rude & ignorant would be putting it politely. Vicki the administrator is a fake as they come. She kisses your ass and pretends to like you, but as she's turning away rolls her eyes and has this lovely way of making her attitude sound good (except I can see through it). She's very snotty and has an "I'm better than you" attitude. She dresses inappropriately too. She is too big to be dressing in tight club wear type attire. Is it really appropriate to be having your muffin top & chest hanging out of your clothing. Kendra dresses like she wants to be a vampire with a nasty tattoo that is right between her cleavage that she proudly displays for the residents. They also like to cover up stories and make excuses for their mistakes. They accept responsibility for nothing, push it off on the staff & try to distract you with other stuff. Instead of throwing all of these unnecessary parties, try taking that money and putting it into better staff, more supplies, upgrades to the facility, anything but this fake front you put on when the families are there. The residents aren't changed on time, there have been times I've walked in and my mom's roommate is soaked in urine. They're clothes are dirty, they smell. Really pay attention to the 2 star facility. Look elsewhere!