When our mother was admitted to this facility it was part of the Sunrise Senior Care organization. We hadd nothing but good experiences with that organization. Then, Sunrise was acquired, and in short order the social worker vanished, the executive director changed and the new one never returns calls, it was impossible to get through the switchboard, and no one appears to have voicemail.
My mother is comfortable there, and with advanced dementia, I have not chosen to move her due to my fear that she will be terrified in a new setting.
This is a lovely looking facility, with a glossy website, but beware…it is run badly and with indifference to the needs of family members.