|5 Star||5 ratings|
|4 Star||0 ratings|
|3 Star||0 ratings|
|2 Star||0 ratings|
|1 Star||12 ratings|
If I could give it less than a 1 I would. This place has really changed in the past few months. They are neglecting the patients, understaffed, and no one cares. It smells bad and is dirty.
This place is awful! They don't give the resident's the things they need, even basics like wheelchairs. The state should go in and shut this place down. I don't know why anyone would place a loved one there.
The building is clean and well kept. The seem to be friendly and are attentive to my mothers needs. When I have problems the supervisors are quick to try to help me resolve my issues. It always seems like they have activities going on and the people that live there are involved. The food is seems average.
Very clean facility i have ever been. Staff is friendly and available to answer any questions.
I always find it interesting that only the complainers bother to post ratings on these type of rating sites.
My mother has been a resident since March 16th 2012 and she is very happy and well taken care of, she had 90 days of rehab and showed a lot of improvement. My sister and I did a lot of investigation into the facilities in the Elgin area and this one always came out on top. It's not the Ritz-Carlton, but as far as nursing homes I have never been in one this clean or odor free. My sister visits at least a couple times a week and I fly in for a week every 3 months or so. The people who work in these facilities are paid barely above minimum wage; I think they do an excellent job all things considered. Our family is very thankful for Heritage Health and all they do.
my mother came to this facility fri and she didn't start her therapy not 'til Mon. I was told that they do rehab 6-7x a wk. My mother is very motivated to get better but her therapy would last 10-15 min daily. She would tell her therapists that she wants her sessions longer but they keep ignoring her.I hope admin would correct this issue. Not a good place for short stay rehab.
Didn't like my therapy. They are not organize and seemed to not know what they are doing. The rehab manager lacks breeding . Her team is lazy!!! Don't come to this nursing home…
Therapy is not great. Therapists are lazy. They are either on their cell phones busy texting or talking .They never spent one on one with their patients. After breakfast the therapists usually gather all the patients in one corner and would just leave them there. If I'm lucky my therapists would spend 15 min of treatment and that includes PT/OT. Therapists are done seeing patients after 1:00. Where can u find a skilled facility that Will have No therapy after lunch?
This place is a disaster and State needs to go and take a look deep in the facility. I would not recommend anyone to be send to this facility.