Wonderful small nursing home that takes care of people with down syndrome who can no longer live in the community.
|5 Star||157 ratings|
|4 Star||39 ratings|
|3 Star||26 ratings|
|2 Star||47 ratings|
|1 Star||302 ratings|
Wonderful small nursing home that takes care of people with down syndrome who can no longer live in the community.
This is a terrible place for your relatives. The staff is very unprofessional
Completely incompetent staff my mother was there for a couple days for rehab after knee replacement surgery, they tried to give her the wrong medicine on multiple occasions she is allergic to iron and she told them multiple times and they still tried to give it to her, she asked them to clean her pick line for an entire day they never cleaned it and it got clogged then they had to replace it which is very painful, she ordered dinner and the nurse forgot to place her order and when she asked about it the nurse said that the cafeteria was closed.
HORRIBLE PLACE TO SEND YOUR LOVED ONES TO COMPLETELY INCOMPETENT STAFF.
One review I read started out "If you want your loved one to die without care in a snake pit , this is the place". I would have a tendency to agree with this assessment except not for the same reasons. My wife was diagnosed with lymphoma and was placed in this home because her body was so weak she lost the ability to walk. The grove was very good in getting her transported to UIC for her infusions and back again. We found the nurses, CNAs and techs to be at the very least adequate and in some cases better than that. So why do I start out with such an assessment? Because the uncaring did not come directly from the nursing staff but from the PCP. To illustrate this I am going to focus on the last four days of her life. When I got to the Grove on Monday, Dec 25th my wife could not speak above a whisper.. A speech therapist was brought in to see her that day and she was worried about her throat. When given a drink od water she sometimes cough. What worried the speech therapist was that the cough was not strong enough to expel anything that may have gone down the wrong pipe. The Wednesday after, the day the PCP was there, she could not talk at all. She gasp for breath when she tried and something weak and unintelligibly came out. We had to have her write down what she wanted to say. But the PCP was talking to another Dr or a nurse practitioner and then turned to me and said to me that he was prescribing over the counter throat lozenges. .I knew right off the bat this was not a sore throat. He seemed to be ignoring anything the speech therapist was telling him and ignoring all her medical history that he had at his fingertips and even the signs that he could observe. Like constant swelling of legs and ankles which can be indicative of a heart problem. At the very least it is always better to err on the side of caution than to spit into the wind. Would sending her to the ER saved her life? probably not But at the very least that may have determined to be terminal and we could have gotten her to hospice where family and friends could visit her one last time. Even that is speculation, but we will never know. I have never seen a doctor act with such carelessness and stupidity.
I often have wondered what his reaction was when he was informed of my wife's death. Did he just shrug it off or did he say oops. the management or administrators at the Grove also showed a little uncaring attitude. For I have never received and contact from them whatsoever to express their sympathies or condolences for my loss.
it is for these reasons that I can not recommend the grove in La Grange Park. At least not as long as that Doctor is practicing there
This facility is very nice looking . However the care is so so poor it is really shocking. Unbelievably bad.
DO NOT!! send your loved one to this facility. The only good thing about them is their PT, other then that the care is awful. I was on my light and asked for help with being wet or dirty, they would come in and say they would be back in a few minutes but not show up for more than an hour. If I put my light back on, they would get very annoyed with me. No, I was by no means a light rider. I am a middle aged paraplegic who went in with perfectly clear skin and came out with 5 wounds on my body, 2 of which could be life threatening. I was even told by an aide that "She didn't have time for this" when I was so saturated with urine that there were puddles on the floor. When I reported these things to supervision and the director, nothing was done, and the care became worse! This means instead of being confidential, they repeated what I said and my name to the staff. Major confidentiality breach! I was given the wrong meds on more than one occasion, and when I did come home I was sent home with someone else's meds, and I was so sick, I ended up in the ICU 4 nights later. There is so much more that happened but I feel I have covered the worst topics. I don't think they deserve any stars at all, but the PT was amazing, so he gets one star from me.
The place is absolutely disgusting smells like urine and feces almost all the time. Has gotten a little better during the week, but if you stop by at nights or weekends it is absolutely horrid. You have alarms that are going off for hours and a caregiver does not even go to check if the patient is OK. When I asked, they said you just learn to ignore it.
I had a real hard time ignoring peoples cries for help, pleading to be fed, they need to be changes, along with individuals coming up to me to help them they are being abused. On how they do anything in their power to process someone as long-term and cause issues with medical coverage even though they are just there for rehabilitation, so they can milk extra money from the government. Individuals stating that they transfer there disability checks without approval; If we did this it would be considered THEFT especially from the disabled and elderly. I cannot see why the state would allow this facility to continue to operate.
They have opened a new building but will put you in the older builing that should have been condemned years ago. Faulty wiring, exposed electrical wires, no ac in rooms especially during hot summer days, roof leaks water every time it rains, and another number of issues that need to be addresses.
If your planning on putting a family member in here DONT, put them out of their misery before admitting them into Bria. Even if for 2 weeks, because it will be an agonizing hell for them and they will make sure to make it difficult when they come home to reestablish medical coverage. Cross your fingers if you will be able to get any of your material possessions back after going to this facility also.
Horribly mis-managed, I wish the state would monitor security cam footage from these facilities and shut down the ones that are in it for corporate greed and not for the patients. To the employees that work here Picture yourself in that situation and how you would like to be treated. If its too hard get a job at your local fast food restaurant where all you'll have to do is ask if "they way fries with that".
Understaffed and lack of appreciation for the staff. One nurse and one nursing assistant per 25 patient.
Poor facility dirty nasty and it stink
Very expensive. Poor care at times.
Legacy healthcare llc is the WORST nursing home chain. Illinois and the Fed could improve their budgets by not paying these thieves. The residents are the real losers while the owners are dishonest.
They should be investigated.
My brother resides there and while he has been in a few nursing homes due to his mental illness and extensive medical problems, this is the only home that he has stayed at for any length of time. I attribute that to the kind and compassionate nursing staff and administration. I do not know what I would do without this place
I know when there is a excellent director, there is a excellent staff of Managers. If they don't communicate well, nor will their workers whom they supervise The updates, patient care and ability to encourage patients to do their best is missing. Can a elderly dementia patient make the best decision for themselves? Of course not. As a family member and care taker, you must have the ability to communicate well with us because we are their voice. My experience was not of the best for my loved. I do not want ultimatums, just results.
This facility took care of a family member of mine from December up until April of this year. My aunt is sooooo much better than she was even before she came to this place. She was a stroke victim and had paralysis on one side. The staff was very attentive to any concerns we voiced and now my aunt was able to walk out of there with a rolling walker and has now progressed with just barely using a cane.
Excellent facility. My special needs son was at the villa for six weeks following total hip reconstruction surgery. No matter what we asked of the nursing staff, housekeeping staff, food service and PT staff, it was provided promptly and with a smile. Would definitely recommend.
I have been a resident at Peterson Park for a couple of months. This is a wonderful skilled facility with friendly, supportive staff. This is a very clean center with activities for everyone. There is an American side and a Korean side and the multicultural nature of adding residents from both sides is a wonderful opportunity for each to learn about each other. I highly recommend Peterson Park when considering a home for yourself or a loved one.
Would not recommend the Norridge Nursing long term area, at all!! Don't put your loved one here!! Should get zero rating, but site won't let me.
Over all I was very satisfied with this facility. My husband was treated very well.The wound care nurse were very good and dialysis technicians very good.There were a couple of CNAs that could use better training, but overall a very good facility.
This facility failed to provide expected rehabilitation services for the patient. They were not clear in communicating about the patient's care or how they were to be billed for services. The consulting doctor saw the patient twice and did not give relevant information regarding care. The facility often smelled of urine, feces, or other odors. It appeared the focus was to have the patient stay at the facility for nursing home care rather than the rehabilitation services requested.
Very unprofessional staff .
Out dated furniture, hospital beds , televisions, no telephones in patients rooms, some rooms are shared and small not enough room for chairing for patients visitors.. Bed ridded patient care neglected 75 percent, no medical supplies for this care, such as preventative bed sores, blood clotting, rotation, circulation, call for help at hands reach. Neglect care for bed ridded patient from the assigned nursing team, and social services team. you will not get a call regarding love one health status, when calling or visiting the teams very avoidances error always in appointments.
My Mother was referred to this place by a doctor at Northwest community hospital. If you love the person going to a nursing home: DO NOT SEND THEM TO ROSEWOOD!!!!!
The place looks wonderful by appearance but there are many issues. The floors are polished, but the bed was hand crank hospital bed. Once you arrive, I found out that my Mother was given any water, so everyday I would bring in water, as she had a UTI. The staff, the CNA are overworked by being both CNA and waiters. Some staff were angels and others hated their jobs and it showed. Some staff didn't bother to get my Mother up and dressed, so I came in everyday to take care of her. Some nurses are good at there jobs others could care less. Since my mother was in for a UTI, I asked if they would take another urine sample as they had said she was fine now. They didn't bother since it involved putting her on a bedpan. I ended up getting the container that fitted inside the toilet and got the sample. Of course she had a UTI and it went down hill with a bad doctor and some horrid staff and inedible food.
Poor food quality. Poor medical supply quality. Too much air freshener used to cover odors. Uniforms ugly; makes professional nurses look like waitresses. Poor administrators interested in profit over patients.
The nurses are good and try their best given the aforementioned limitations.
Management relocated my father without notifying the immediate family.
I could not give this organization a full star. They are understaff, they do not provide direct patient care staff any incentive so staff stay with the organization longer than 6 months. Staff is not appreciated and are only there for the experience, they are over worked and underpay. Residents are primary spanish speaking and more than half of the direct patient staff does not speak spanish. The building is an old building drafty windows. Due to lack of staff entire 2nd and rd floors smell of urine 24 (7). They are so understaff the visitors tell the staff when residents diapers are leaking and a diaper and clothing change should take place. Residents more often than not are wearing their personal clothing. Resident personal clothing is always disappearing. I personally visit my family member 3-4 days a week for 3-4 hours and find myself assisting other residents whom I have come to see as family members. All floors need to be as nice as the 1st floor with large space to socialize if residents desire. All floors should have a small chapel should residents or visitors feel they would like meditation time. I would need to see a lot of improve to give them more than 1/2 star.