I would have rated 1 star when I first visited a couple years ago due to the rudeness & unprofessionalism I witnessed & experienced. I rated a 2 because I've seen many positive changes since before the 2013 holiday season. It seems to be getting to be a more controlled environment. Residents seem to be a bit more contained. I still witness residents' outbursts at times and employees whom do not seem to know how to speak/deal with them and frankly do not care for how I've seen some nursing staff speak to residents. On a brighter note I've observed Social Services intervene and calm them down a bit. If future changes are as positive as those of these past months and resident conditions/treatment continue to improve I may rate a 3 next time.