Review of Burbank Rehabilitation Center

1 Star User Review

My grandmother was transferred here from Christ hospital while recovering from pneumonia and further breathing issues. First I would like to say that our family did not have any complaints about the morning staff, but as the day progresses the quality of care and attitudes of the staff declines drastically! This was the typical situation that once no visitors are around and miserable employees are working at night, proper care and treatment was not given. The first night there my grandma did not receive her medicine nor was she helped with being transferred to the bathroom. Important note* my grandmother is extremely mentally competent and very independent but due to breathing problems her mobility was limited due to being a fall risk and dizziness! She was forced to take herself to the bathroom& at the same time her roommate was YELLED AT for defeating in her wheel chair, after her and my grandmother repeatedly pressed the call button for further bathroom assistance. For PUNISHMENT she was left in feces along with it dripping on the floor (sorry for the weak stomached). The following day out family demanded better care and a private room, hoping for a better experience. No such luck! My grandmother yet again did not receive all of her medication and was told "you'll get it before midnight" (lie ad lazziness)! Also she was never given a new gown or clothing since leaving the hospital, again she was told that she'll get clothes "later!" Her call button remained to be ignored and she was treated rudely but the incompetent night staff! When my mother tried to follow up with her second night of complaints with the nursing staff she was ignored for 40 minutes on the phone- no answer! She was at the facility for about 5 days and was never granted any physical activity let alone the physical therapy she went there for! This place should be shut down FOR REAL!! Looks can be deceiving during the day and I'm sure staff members wrote half of the recent reviews! As a CNA who has worked at a nursing home this place makes my blood boil! Totally agree with other people that this place doesn't deserve ONE or a Half of a star!