Review of Southland Health and Rehabilitation

My mother is a resident at Southland. There seems to be a large turnover in staff and on week-ends, not enough staff to take care of all residents. At times, care is delayed longer than seems right, such as changing briefs, or delayed response to a call light. Mealtimes can be chaotic, especially in getting the trays out in a prompt and orderly manner. Some staff members are more suited to their occupations than others. Some staff members are not suited at all. We have made numerous attempts to correct problems that have arisen, but to little avail. The facility is kept clean and there are different programs to encourage interaction between residents. The facility has some good points, but some things need improvement.