Review of Pruitthealth - Brookhaven

1 Star User Review

This place was not good. May 27th. it took my caregiver an 1 1/2 hrs. to get in touch with the nurses's station to warn them of a medication interaction. Thank God it was not something very serious. He called at least four times and was hung up on and then a couple of other times the receiver was just laid down and he could hear conversations but nobody would answer. Finally 2 hrs. later, someone returned my call after I finally just left a message. I had to wait 2 hrs. one Saturday to be cleaned up from a dirty diaper. The rehab was horrible with little to no assistance given to help. They do not spend much time with you and drift off to other patients all the time. My caregiver caught Physical Therapy claiming time when the therapist told him,"we did not do anything." She claimed 1/2 hr. and my caregiver saw it on their books. He had to go to the administrator at least four times with multiple problems. They tried to give medications at the wrong time many times. He had to remind them when medication was due. My caregiver caught most of the medication errors because he was here 10 to 12 hrs. a day. Most of the people are really nice but this facility is very understaffed and has some people with bad attitudes. I would not recommend this facility to anyone mainly because of the very poor Physical Therapy. I do plan to report some of the problems to Medicare. Sorry but this was a disaster from day one. I will say the administrator is really nice and does address problems quickly but unless you have someone willing to spend many hours a day watching everything, do not leave your love one here