2 Star User Review
NO STARS PLEASE
This facility has a serious problem with roaches and ants. The staff do not speak English. The court yard is unattended and in poor repair. The courtyard is the only area that the residents and family are allowed to go to for fresh air. There is no mental stimulation for the residents. Residents are provide little if any activities during the day. Call bells go unanswered and the residents can be heard calling out for help actually begging for help to go to the toilet or to be turned. The C.N.A's ignore the residents calls for assistance or help. The facility is in need of generalized repair. During recent rain storms the facility has free standing water next to the building and in the parking lots. The water needs to be evacuated as it can be a breeding ground for mosquito (Zika). There is a room that sustained fire damage which appears to have come from the air-condition unit. The room windows are boarded up with out repair. Some of the exposed windows are broken allowing entrance of varmint or bugs. The smell of smoke can be found in the resident care areas. Broken glass from the fire remains on the ground . How long are they going to wait for repair of the fire damage maybe until the next fire occurs. What type of preventive maintenance program do they have here? -None-- This facility is poorly run with insufficient nursing care hours for each resident. The Rehab care is poor to say the least. The Phy Therpists are abrasive and condescending to the residents I would ask that the PT staff remember the individuals may be older not stupid. All of the healthcare providers need to be mindful that it is only by the Grace of God that the persons there are not them or their loved ones. The physician visits once a month and a NP comes twice a week. I believe there is a connection between the Court at Palm Aire and this facility as they are the ones who recommended that most of the patients come here. The Board of Health needs to do periodic inspections and have the Administrator be responsible/ accountable for the residents safety and care.
As you can tell from this review this is not a facility to leave your loved ones….. The owner needs to be taken to task and be held accountable. He/She is making money (profit) from Medicare and Medicaid . The owner is getting rich off of the federal funds at the safety and expense of the poor unfortunate individuals that have been admitted to the Deerfield Beach Rehab Center.