rehab part not very good dirty live roaches not enough nurses to cover floor would not send anything there to stay
|5 Star||66 ratings|
|4 Star||20 ratings|
|3 Star||19 ratings|
|2 Star||27 ratings|
|1 Star||82 ratings|
rehab part not very good dirty live roaches not enough nurses to cover floor would not send anything there to stay
I am very upset with this place. My mother has been there 7 days, she has yet to get a shower. I called and asked about this to the social worker, she assured me she would get her a shower, 24 hours later and still no shower. My mother asked Sunday if she could get a shower, she was told that she can have a shower on Wednesday or Saturday, she wasn't offered a shower either of those days, tomorrow will be 8 days….WEDNESDAY maybe she'll get a shower then? There is a dead cockroach in the corner that has been there since she got there, I suspect it will still be there after she leaves. Their "diabetic meals" come with a dessert and no it's not sugar free. I was told that they cut the sugar back by omitting whip cream if it comes on the dessert. The room my mom is in gets very cold at night because the other patient gets hot at night. There's a note on the thermostat that says "do not touch", I guess the other patient's comfort is more important than my mom's? She can't sleep because she's so cold, so I asked the social worker if she could change rooms, she said that was not a problem and that she would move her tonight if not first thing in the morning. It's 2:00 pm the next day, and she still hasn't been moved. I called to get her discharged as I am done playing with these people and now no one will answer at the nurse's station or at the social worker's desk. When she calls for someone to come help her they take their time strolling in…10 min in fact, I timed it myself. If anyone ever has an emergency they might die before someone comes in. When I went to visit on Sunday there was a man outside sleeping hunched over in his wheelchair, no one around keeping an eye on him. When I left later he was still there in the same position. I think there are a lot of people working there, but not a lot of people working. I expect my mother to be treated with the same respect and care they would expect for their mothers and if this is the way they treat their mothers then no mother should go there! Be wary of this place, do your research, and don't let the hospital suggest a place to you, I made that mistake and now my mother is suffering for it.
This place is a nightmare they casued my mom to have bedsores and they didt Evan properly diagnose her pneumonia..
My mom is now dead I would not defftanly not recommend this place.
Clean facility, very nice staff but you REALLY have to stay on them if your family member needs something to be changed. My father-in-law is very tall and needed a larger/longer bed - by the time they found one, he had badly injured his heel and to this date it has not healed which has totally stopped any physical rehab efforts to help him get up and walking again. Be the squeaky wheel!
Happy with the care at this facility, many changes made through out the years. My father has been there for 3 years and we are happy with the services provided by the staff. Clinically they are equipped to care for my father, and everyone is very kind.
This is one of the worst facilities in my opinion! Residents are left to sit in their wet clothing for sometimes an hour…no communication between the staff and the families of the resident. They don't even take the time to fully know the resident's requests re: Living Wills, etc. I personally witnessed a female resident going through the nurses' cart trash…"collecting it". I pointed it out to a staff member who took the trash and quickly sanitized his own hands but left the resident with her hands dirty. That should have been my first clue. I will never utilize this facility again or recommend it to anyone. It is quite apparent they are more focused on the physical appearance of the facility in lieu of the residents' physical care! You should focus more on hiring staff to accommodate the residents and their care/comfort. Isn't that what you advertise? Integrity, Respect, Compassion, Pain Management … I SAW VERY LITTLE OF THAT TOWARDS MY FATHER !!!!! Our family regrets ever coming through your doors !!!!
Worse place to bring a family member, food is horrible and work environment is not safe for staff and residents.
Palm Garden, ignored patients when they want to go to the bathroom, some can are very lazy. They are cover up in that nursing home. Think before you put your love one.
Most of the nursing staff is wonderful - however - they are grossly understaffed, so patients that need help or attention end up being neglected to a degree.
The nurses do the best they can, but as I said they are understaffed and hugely over worked.
There should be a doctor on the premises - not "on call ".
Lake Bennett Health and Rehab is a great facility. The nurses are warm and friendly and takes great care of their patients. The Rehab team is excellent. I personally witnessed them at work not only with my family member but with the other patients. All the patients and family members that I interacted with while my mom was there were very happy with their care and progress they made in Rehab Dept. The Therapists are amazing!
Truly an abysmal place to take you loved ones. Staff is rude, food quality is poor and the place smells of urine and feces. This is not a nursing home it is an insane asylum. I speak from experience. Screamers in the rooms and hallways. Nurses are the bottom of the barrel and CNAs are the worst I have seen. I spent hours at a time and caught RNs lying about medications. CNAs scolding patients. If I could give it a minus one star I would.
I love this place, I want to lick the floors and roll around on them. The staff is wonderful and very helpful. I want to live here forever.
I would not recommend this facility to anyone that cares about their loved one. My aunt was a patient for 100 days for rehabilitation therapy after suffering a broken hip. She is now in the hospital for infected wounds (bed sores that went untreated), cannot stand, and suffering from severe malnutrition. While in Regents we meet multiple times with staffing and changes were never made. I fear that if we had not visited everyday we would be planning her funeral.
Office / Administration staff are prone to leave early, do not promptly answer the phone, when they do, transfer to the long term "keys" section and you will almost certainly not get an answer. I just tried to find out if a resident was still alive, rudely refused cutting HIPPA. The food is often so substandard it's pitiful.
My name is Carolyn and my mom was brought to family living nursing center from the hospital. My mom Juanita was gonna get fisical therapy. Which she never got fisical therapy. All they did have her day and night drug up and sleeping all day and night. Also my mom is incontinent she's unable to use the rest room on her own.she was always dirty in pee and poop.my mom also had a fall which I was not inform about it didn't get a call to let me know she fell. didn't even send her to the hospital.when I got there she had a fever. Which I notice and they didn't give her anything for the fever. Worst place ever for any elderly. Also the worst treatment toward the elderly. This place should be put down for neglect and poor treatment and poor house keeping the worst smell in this place really really bad. They also lied try to cover there mistake. Bad bad place
At this moment I have my mom in this place, not because I choose this place unfortunately I loss the of attorney of her and her Guardian name Rebecca is the one who decide for my mom or for my family, my mother is suffering of dehydration and deficient nutrition and they are giving her morphin and Zanax for pain that she is not having, we been calling Rebecca and sending several emails with no response, this place is accelerating my mother's death with no care at all, right now I'm contacting the Local News to complain this situation, it is not fair for a human been to die for starvation and dyhaidration, I just found our this place is a Non-profit corporation and I did sent a certify letter to Rebecca requesting to return my mom home, the letter has several signatures from family, friends and witnesses. So this is a place of death.
Staff are terrible they show you like they don't care, how the things are in the facility and if the facility don't have all the supplies to do what they need to do so who cares, that is the way I see of the attitude the CNA and the rest of the staff have. SHAME of THEM!!!!
My mother passed way on 8/22/14 after being in the Hospital for over a week. She came home on 8/21/14 and the morning of 8/22/14 she passed due to heart failure. She was transferred from your Orlando Health & Rehabilitation facility(had been int he facility for a little over a month as a short term patient due to a stroke) to Orlando Regional on 8/12/14 due to Kidney Failure and Pneumonia. I (her daughter) noticed that she was not well when I visited on 8/12/14 at 7:45am your staff had not noticed. She was in the bed with only a diaper and a t-shirt on. She was completely disoriented and could not talk (completely uncharacteristic of her). In addition on Sunday 8/10/14 I had notified the staff that she wasn’t doing well that she was having difficulty talking and it was brushed off as her having an “episode from the stroke”. On Monday 8/11/14 I visited my mother in the morning and found she was starting to be drowsy and couldn’t stay awake. When I asked the nurse she stated she gave her a mild pain reliever because my mother said she was in pain in Spanish. I returned later in the day around lunch time and found she was knocked out sleeping. I decided to let her sleep and come back later. In the evening she was still sleeping, I tried to wake her up she would open her eyes and fall back asleep. I spoke with the nurse on staff and asked if her medications had changed because since Sunday she had been acting odd. He said they gave her was “vicodin” which in my opinion is NOT a mild pain reliever. Tylenol or Aspirin would have been a mild pain reliever. I asked him to please not give her anymore strong pain relievers and he told me they couldn’t deny the patient a pain reliever. I asked him to call me first if they believed my mom was asking for pain reliever since the nurse in the morning said she had asked for it in Spanish. I wanted to know why and where she was having pain. Apparently it was her kidneys since she was on Tuesday taken to the hospital.
The experience at this location has not been exactly the best. Every time I would come see my mother I had to change her clothes because she had an accident and apparently some of the aids weren’t nice and they made her feel bad and dirty. It seemed you’re very understaffed and although not all of your staff is bad and apathetic the few good ones are extremely overworked.
Needless to say avoid if you can!
I have been a patient at Courtland twice now and highly reccomend it to anyone that needs excellent care. I was transferred from FH-S to the skilled nursing wing and I was immediately hooked back up to all necessary machines. As I am obese, I knew this could be a problem (several declined to take me based on weight, not on the basis of taking care of myself) so was expecting stares and comments. NOT A ONE!! The complete nursing staff accepted me without reservations and I believe they were actually amazed at my mobility. I have been vegetarian my entire life (caused a problem at another facility) and they accomodated my crazy diet including veggies my themselves (nothing mixed). I didn't want physical therapy due to my innate fear of falling, but that department worked within my fears and encouraged me to walk longer distances with my walker. The group physical therapy was exciting and challenging. Spiritual counsel is available, as well as, a therapist that you can talk with. All in all, I felt safe at Courtland and truly miss the companionship -- but being at home is BEST!! Thanks, for the great care!
Our son was sent there with a facture back and on antibiotics. He has not recieved his pain meds for over 10 hours. Now they are saying they have to change his antibiotic that was thee only one he is responding to for the infection. He was placed in a room with a man who is attached to a peeper wihich goes off everytime the man tries to get up. it takes the nurses any where from 10 to 15 mins to come and turn it off. He is a bipolar and has requested another toom because he was told he would have a private room. He has not been able to get any rest! we attempted tp speak with a supervisor . ist call we were told she was on break and would call us back. after a two hour wait my husband called back and was left on hold for thirty minutes. they are refusing to move him to a private room even though he was told he would be in a seperate room. He has a severe infection and can not afford to get another one. they also have not used snaitary measures when touching his pick line. when he ask why they were not wearing gloves the nurse says you need to ask them to waer gloves! Really?? we have a problem with this. Dont place your loved one here. I hate to think what happens to people who cant speak for themselves!!!
My mother went into this place for rehabilitation..They were loud and not very helpful.Tried to contact someone in charge to find out info on my mom's situation..and when she might go home..Could never get straight answers from anyone..always the runaround…Left phone messages ..no one would return my calls.Extremely frustrating!!!!!!!!!!!!.. Insurance only pays for so long ..explained I could not pay for her to be there after that time..And I need to bring her home and we try home health care…I can't pay for her to be there..We could lose our home ect, if she is forced to stay..They had NO compassion for this and could of cared less….. Maybe others will have a better situation….but as for me this place only tried my patience and didn't make that big of a difference..She can be in bed at home and be 100 times happier…Cruz all she did was stay in bed all day..
Maybe this place is good for the verbal, strong, out-spoken patient who is just in for a couple months rehab or whatever - if you can communicate and have most of your sense left, they HAVE to treat you well. For the ones that cannot - this place is a horror story. My family member was a patient for over a year - she experienced a life threatening infection and a life changing injury while a patient here. She was placed back in bed and no one was notified until she was so ill she had to be transported. The nurses are slack (excluding a few who seem to really care) The aides are overworked, underpaid and not always helpful. The equipment used to assist with moving patients who are not mobile is unsafe, old and sometimes broke-down, leaving patients "stranded" I have personally found numerous patients sitting, mid-day, in wheelchairs surrounded by urine puddles where they have just been left to sit the day way in their own waste. I would NEVER EVER recommend this place to anyone for anything.
I really can not understand the negative comments about this facility. My experience while I was a patient there, was a very pleasant one. Do not listen to negative Nancy's, this is an excellent facility where you will get excellent care.