Excellent facility. Great REHAB!
|5 Star||19 ratings|
|4 Star||2 ratings|
|3 Star||1 ratings|
|2 Star||6 ratings|
|1 Star||8 ratings|
Excellent facility. Great REHAB!
When my father first went to The Manor, the staff seemed very eager to help and get him settled, but very quickly became dismissive. Each time I've been there in the past couple weeks, I've been unable to get any real information from nurses, and my father who has COPD and has developed quite a bit of congestion has only seen a doctor once, which was the day after he arrived. Everyone seems to be busy, and quite unavailable to answer questions or the provide adequate information regarding his health. Also, with him having COPD and developing congestions, a nurse should have requested that the doctor be notified, but to date that hasn't happened or else the doctor has been notified but hasn't bothered to show up. For a staffed nursing facility, I'm highly disappointed in the lack of care my father has received thus far.
My mom has been a resident at Shoal Creek for almost ten years. Was happy with them until this week. They moved her to another room without my knowledge or a phone call to allow me to get over there to lessen her fear.
She is 92 and has dementia and many other health problems and is wheelchair bound. She was very upset about the move. This was to provide another room for short term rehab patients. Really couldn't you wait a day to make more bucks on a room! The director was less than helpful. Kept citing their right to move patients, which I understand, but a little compassion wouldn't hurt either. Got over there today (they know I live 3 hours away) and she was still in tears.
I would not put my loved one in here. There are better options in and around this community. The Management does not take good care of it's staff and therefore the residents are not kept like they should be.
My father, age 62, was in the care of Shoal Creek Rehab Center from November 2010 to January 2010 for multiple strokes. He had little use of his right side, and his brain was severely damaged. One night he tried to get out of bed and hit his head. Staff took him across the street to the ER who did scans for concussions (he did have one). No one at Shoal Creek called us; my brother only happened to find out when a CNA mentioned it a day or so later. My mother reported to administration at a staffing meeting, and it was only briefly addressed. In January 2010, his Medicare kicked in rather than private pay, and suddenly there were no beds available which was perhaps a blessing in disguise.
NHA did not resolve my multiple complaints of poor quality food and inattentive staff.
My father was here for a short while before passing. Overall, I thought they could have done more.
Not was i was looking for…..
The center treated my dad with caring dignity while he was a resident receiving end of life care through hospice. The staff was very supportive and helpful in guiding us through this process.
Older place, but the staff are excellent! I got a private room and got back home in 22 days! Great!
Staff is so friendly made us feel like family! Very good nurses, took their time And explained everything. Therapy was better than expected physical therapist was a PhD! My dad is home better than he has been in 5 years! Thanks ECC for giving me my dad back! Don't know about the bad reviews can't imagine. Nursing home placement is hard but you have to go in thinking positive. After all this isn't a 5 star facility for nothing. Only one in Ft Walton Beach. If we ever need nursing home or rehab again this is the ONLY PLACE WE'LL GO!
My mother has been at the Manor at BWB for over three years. She has continued to thrive under the wonderful supervision and encouragement of the nursing staff and especially the Certified Nursing Assistants (CNA'a). It is a home-like setting and we have all become like family. Even other patients' relatives become like brothers and sisters. I have seen several and worked in one other nursing homes all over the country. This one is the absolute best! I even volunteer there when I can.
Wish I had known ahead of time how awful this place is! My father taken out immediately after only two nights. He was released from hospital to the facility and no one even ordered/had his meds until the next day! Three to a rook with just curtains, could find no staff, two thumbs down.
This is the worst facility ever. If you have a relative here and want them to live, remove them immediately. I am currently preparing a complaint with the state and will be filing a lawsuit within a month. My wife fell a total of 6 times and left there with a brail lesion, their response is she would not do what they told her or she wouldn't pay attention. And that is just the begining, they failed to talk to our family doctor and find out her history and I'm not even sure if she ever got to see a doctor while she was there since I couldn't get a straight answer to anything.
My mom was there a few days and ended up with an infection in her incision, I think it was after they let her sit in her feces all night. There excuse: the light on the call signal was out. She ended up in the ER with double pneumonia, infection in incision, and sepsis. Almost killed her! Beware! Oh I called the administration and there response: I don’t see that in the report. What nurse is going to report their neglect?