Review of Trinity Regional Rehab Center

1 Star User Review

This place is absolutely horrible from Administration to Nursing! They try to make this place sound like a wonderful place to get you into their facility, but when you get there it's only a bunch of broken promises! It takes nursing staff way too long to answer call lights!! As a matter of fact, my father timed it many times and it was over 15 minutes! When it was answered in a timely matter he was told somebody would be right in to help him and nobody ever came until he called down to the receptionist to complain! Nurses were never on time when my father needed his pain medication which made it very difficult for him to go down to his early therapy sessions. We never once met the DON and when asked to see her I was always passed on to someone else! The administrator of this building is very rude and unprofessional when speaking to family members and not once could admit or apologize for the complaints that I had. My father's bathroom always had dirty laundry left on the floor everytime that I came to visit, making it hard for him to safely use the bathroom with his walker and rarely was his bed ever made. The food here is barely edible and I had to bring him in most of his meals. When it comes to discharge planning, I absolutely agree with the comment below. Social Services does not contact you back in a timely manner and the Social Service worker is very unfriendly and never smiled one time. They try to keep you here longer then necessary and I definitely agree they only care about the Medicare money. If you care about your family member at all… do not bring them to this facility!! You will be sorry like I was.