2 Star User Review
The quality of care is directly related to the awareness and self-motivation of the individual caregiver, whether this is the aide or the nurse.
Many staff appear unavailable to answer call bells from patients' rooms for rather long periods of time due to lack of adequate number of staff. This is exacerbated by not enough aides to cover for aides who go on break. While a few aides (god bless 'em) are conscientious and professional, often aides appear unconcerned, talking and laughing loudly outside the resident's rooms disturbing their rest.
If you sit with a loved one there for an extended period of time you will see just what I mean. Often it takes a long time for anyone to answer a call bell from the patient's bed. If you ask at the nurses station, you will hear that the particular aide is on a break or having their mealtime and you will see that no one will come anytime soon.
I lost count of the number of times I had to move my loved one's water cup close enough to be reached. Careless/clueless aides or cleaners often move the bedside tray to clean and can't be bothered to replace it within reach of the patient. So, "no water" even if the cup is full!
If your loved one needs help to feed themselves at mealtime you had better be there yourself, as it appears to be a low priority to help those who are room-bound, unable or unwilling to participate in their monitored feeding room program. So, while a tray will be delivered, often there will be"little or no food" actually getting to your loved one.
Even if you visit 1-3 hours duration per day it is difficult to get the staff to attend properly to care duties.
When anything goes missing they tend to blame the other residents, which is simply not credible every time. Your loved ones' sweaters, dusting powder, and even gold frame prescription eyeglasses will disappear.
Peek inside the large family/staff conference room on the main entrance hallway. On the fold-out bulletin board and you will see an appalling and inexcusable number of falls on any given week.
By the way, don't trust the social worker who smiles and reassures family members but doesn't really advocate for the residents enough to enact meaningful positive change in this for-profit institution.
If you come around often enough many elderly will beg YOU to take them home with you.
God help them all.