User Submitted Reviews

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

A lack of cordinated communications a major problem in delivering total and effective care. Food services deplorable - poor qaulity- wrong menus - lack of management / supervision- complaints go unanswered- nursing can do NOTHING! Therapy - once confronted OK- we had to force doctors goals. Housekeeping - sanitary conditions poor. CAN A 50 50 shot depending who u get. Nursing for the most part caring- attentive- Administrator - by opinion -there for a paycheck. Never could speak to him. Assistants excellent but with limited authority and capability. It's all in how much YOU care but do not expect CARE in the equations-

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

My Mother went in for rehab in 2015 , was suppose to be released within 2 weeks ended up with an infections skin peeling off and them doing nothing about it . She Died 3 weeks Later, DONT TAKE YOUR FAMILY HERE!

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

Bed sheets were not changed. They didn't bathe or even sponge bathe my mother. The food was horrible. The staff was not very attentive. They over-medicated her to the point that she didn't even know that I was there with her. After requesting staff to come to her room. Finally somebody came in to give her narcan. I asked about taking her to an emergency room. They said she will be fine. They insisted that we come to pick her up and she passed away 3 hours later.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

I urged my wife to take rehab from here following her surgery and that was a mistake. The best, hands down best feature of Spring Hill Rehab is the Therapy staff. The show great care and interest in getting their patients back to health as quickly as possible. They take a personal interest in each patient and are very friendly and kind. They are very professional and I am happy to sing their praises. The nicest person you will meet in the entire facility is the Greeter as you enter. It all goes down hill from there.

If you are not ready to take an active interest in your own care or that of a loved one, then this place is NOT for you.

On the medical side, I found you need to ask question of what medications are being given, especially those that were routinely

used prior to admission. If you ask for anything, specialist appointments etc, follow up. You have no idea how large those cracks are things fall through. Proactive is the keyword and don't let anyone try to intimidate you. On admission you are given a packet of information stating your rights as a patient. You need to read that and if necessary stand up for yourself or your loved one.

The food is miserable. Typical hospital type food that is cooked for a large volume of people. Visit often and bring in food!

The halls or corridors have a odor of urine or feces. I never once in the two weeks I walked the halls experienced at fresh, clean or sanitary odor. The room cleaning is limited at best. Someone from housekeeping does come in but beyond changing out the small trash can contents and straightening up the tray, little else is done unless you make a request that the floor is

swept or moped.

When my wife was admitted, they automatically booked her in until the maximum day the medcare would expire. Trying to get them to change that date to an earlier one is a difficult task and every obstacle will be placed in your way to prevent it. You can read into that anything you like, but that was my experience. You also need to follow up with any home care or equipment you ask for

upon discharge.

After surgery at Oakhill, we were offered a choice of Spring Hill and another facility close by. I wish now I had done my due diligence and made some inquiries. After her release I spoke to 4 different doctors's office and not one of them had a positive word for Spring Hill Rehab. I would urge everyone to do their own homework before putting yourself or a loved one into any facility. They do not refer to this as a Nursing Home but it certainly is a close as you can get.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

I don't feel like they deserve stars honestly.. I ended up putting my mother there thinking it was be the best for her to rehab after having four surgeries in two days couldn't walk just yet and had bed sores that needed changing daily.. upon the first week of being there they told us since she had dialysis three times a week there was no time to help work on her being able to work in standing and walking. . Any time I would come up there my mom was in bed… I would stay for hours waiting for a nurse to come back when my mom needed something and their kitchen doesn't even apply to a diabetics needs.. they made excuses to why they didn't change bandages that had four day old dates.. after having my mother have to be escorted to a hospital so she can have some thing amputated we decided to bring her home because this place didn't even help her like the promised within the tour they gave us.. I hope they change because it was pathetic

Heron Pointe Health and Rehabilitation Brooksville, Florida 34601

If I could leave negative stars I would. This is the most dispicable place I have ever been. My mother got stuck here for nearly nine months. These nurses stink literally and God forbid you ask them to do their job they will scoff at you with their halitosis breath. One day I come in and the place is hustling and bustling and nurses are actually working and for the first time in six months I saw people in the physical therapy room. My mother then tells me she heard the nurses say outside her door "looks like we have to work for the next three days", so I look into what the hell is going on. Low and behold there was an inspection for four days. So I ofcourse let them know of the deplorable care my mother was receiving and sadly they weren't surprised. If they would give one tenth the effort of care they did those four days the place would really improve. Anyways it is nearly a year later and my mother is still trying to recover from a terrible bone infection and pressure ulcer stage four due to the lack of care at this facility. The only reason they have as many patients that they do is because all the lowlife sorry excuses for nurses put their family members there. Which is insane, I don't even think they care for those ones. I saw feces and urine on the hallway floors more times then I can count and the whole place smells like a sewer. You are better off leaving your family member on a bus bench then this place because at least there's a chance someone will care for them, and if it weren't for money and insurance we would have gotten my poor mother out of there sooner. When she finally ended up in hospital needing four pints of blood I refused to let her go back. They actually are so hard up for patients they went to her hospital and tried to get her to come back!!! The nurses hung up on me when I would call them and treated me like I was a bother even though I was respectful.! I hope our lawyer takes away all Medicaid funding from this true nightmare. All of these evil employees will burn for eternity!!! I was lied to that a case manager was working to move my mother and then I find out the case manager had walked out over a month ago and there was no replacement. All they cared about was money , they actually tried to get power of attorney over my mother through the courts to keep her forever, my mother was only 52 and of sound mind so ofcourse they failed. I could go on for hours about this place. Just please please please don't do this to someone you love not here. This place is only fit for pedophiles and people who deserve to be horribly punished

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

Had we known how incompetent this facility is, we would never have put my mother-in-law here. Housekeeping never came and cleaned the first room she was in and when they moved her to a different room they laid her on her bed without positioning her body straight and failed to give her the call button. She is 90 years old and has a broken pelvic.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

My mother contracted c-diff back in March and if this facility wouldn't have lost both her stool samples she would not have almost died because of their lack of competence.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

My father is currently at Sprimg Hill. The rehab therapists are excellent, he is getting lots of attention and encouragement. The Lpns are busy, but his body and room are clean. Food is tolerable, but we supplement it with Haagen daz. Staff very responsive to questions. Not sure of bath facilities. Overall grateful for professional and pw

Ersonal attention

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

I owe my life to Spring Hill Rehab! The staff and employees are excellent, their

Rehabilitation Center is completely focused on the patient's safety and well being, and the facility is exceptional. Barbara Benjamin, Spring Hill, FL

Evergreen Woods Spring Hill, Florida 34608

Terrible place. I think it's the nurses that are the worse. I had my mother there, who got worse not better. Made our lives more difficult. Oh, and it always smelled like urine.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

My mother was in this facility in 2009 because she had broken her arm, and she needed help with getting the arm working again. We were all very happy with the staff. They were always so helpful whenever she needed their assistance. She is going back there today because she has had knee surgery.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

poor care from staff

Evergreen Woods Spring Hill, Florida 34608

Very happy with the care provided at this facility!

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

wish I would have seen the reviews before my mom was put here. they have RN's but they are usually sitting at the nurses station chatting or just looking around. The aids and CNA are the ones that take care of the patients. The only thing they can't do is give meds so the patient usually waits forever for those. I wouldn't recommend this place to anyone…

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

There is only one RN on staff. The rest of the care is done by LPN's, CNA's, and students. My mother vomited black coffee-ground material, and nothing was done. Two days later, it was discovered she was bleeding internally, after she'd been sent back to the hospital for an unrelated issue. No one called me. EVERYONE knows what black vomit or black stools mean. The gown and robe she was wearing when she vomited was taken by the nurse to laundry to be cleaned. My mother did not return to the center (thank God) and when I picked up her personal items a week later, we found the soiled gown and robe were stuffed, wet and vomit-covered into a plastic bag and tucked down in the bottom of her tote bag, under the other items.

Heron Pointe Health and Rehabilitation Brooksville, Florida 34601

They are caring folks and give my wife excellent care.

Evergreen Woods Spring Hill, Florida 34608

terrible place to put a loved one.

Heron Pointe Health and Rehabilitation Brooksville, Florida 34601

It is under new management and the old staff that were so terrific with my dad who had Alzheimer's is gone. I am not optimistic about the Heron Pointe's future in regards to patient care. So far, things are looking bleak.

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

Would not send my worst enemy there

Spring Hill Health and Rehabilitation Center Brooksville, Florida 34613

Cleanliness of the facility appears to be good, however, while my loved one was in their care contracted C diff infection and died. (within 2 weeks) i didn't think to look at the inspection reports by the Health Department or even know that there were inspection reports.

The Doctor came late at night when i couldn't speak to them or ask questions about the treatment plan and progress. I would have liked to know what the attending hours were prior to admitting.

This facility need training on infection control. I witnessed un-gloved hands by doctors and nursing staff touching my loved one, which could have been the potential source of infection which lead to death.

Heron Pointe Health and Rehabilitation Brooksville, Florida 34601

The place is dirty patient rooms are a mess and the nurses are very unprofessional. The aids act like little kids. The place needs a clean sweep. If i have to have more rehab i'll be going to another rehab center. I don't even want to give this place one star but it gives me no other choice. Should be zero stars.