This building is dirty, unkempt, extremely unprofessional and they are also very racist!! The DIRECTOR OF NURSING is rude. He hung up in my face. The administration staff walk away from you while you are talking. They are rude and have no respect for staff/residents/humanity!!!! Customer service sucks and I would never bring my loved one here. The reviews tell it all!!! Terrible service!! The worst!! Regal Care Of West Haven is a sorry excuse for a nursing home and I can only imagine the care they provide when family is not present!! Run away fast!! 11/14/18.