User Submitted Reviews

Gladeview Health Care Center Old Saybrook, Connecticut 06475

Yes the place looks nice and does not smell like a nursing home. However, the care provided for the residents is not good. This facility is dysfunctional where supervision is concerned. The CNAs run this facility and do as they wish. The residents lay in their urine and feces for half the day and only get changed during the last rounds, which means they get tended to 1 out of 4 rounds. I know this for a fact because I was a CNA and witness to all the horrors. I would constantly complain but because the nurses could not be bothered to write an incident report the neglect would go unnoticed. I got fired for speaking my mind which apparently is frowned upon in this facility. The rate of UTI and skin breakage is extremely high in this facility due to the neglect and lack of proper cleaning. I will miss my former residents and I know they will miss me as well because I was always very good to them as it should be, but I'm also happy to be out of this dysfunctional facility.

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

I wouldn't bring my dog here. Food service is horrible. Same old prefab, canned food. I see more food go back to be tossed out than is eaten. Nursing is questionable, along with the AID'S and THEIR ATTITUDES. This place lacks Compassion for the residents and the patients. Lack of communication between the staff is low. Laundry service is a joke. The rundown building is horrific. If ever a fire, the 2nd and 3rd floor residents wouldn't have a chance to evacuate. The Dr. visits the facility ONCE a month to check 300+ patients??? C'mon…??

P/T, Rehab unit, Recreation staff and the women who staff appointments and transportation are all top shelf. If I could give a Minus Rating I would.

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

This place isn't suitable to house a dog pound. It is run down and filthy. The staff isn't too far behind. With BIG attitude problems adorned by the Aids, and their lack of compassion for the residents, is pathetic. They cant be found even when using the call buzzer!!! So if you have an emergency you are out of luck. No one knows how to follow directions. The food is cold every day, and disgusting. More food is returned to the kitchen than is consumed. The cleanliness of the residents is horrific. They all have greasy hair and are unshaven, and their finger nails don't get clipped or cleaned. You are lucky to get your clean laundry back, labeled or not. The facility is good for 1 week after the Agency on Ageing and the Ombudsman visit. After that, all is back to the pits. I have to say that the P.T., Social Services, Recreation, and Appt. Scheduling Dept. are the only good things happening here. Patients are not a top priority.

Apple Rehab Saybrook Old Saybrook, Connecticut 06475

My father developed a stage 4 pressure ulcer that went into the bone at this facility. The Physical Therapist refused to work him my dad (who had just had spinal fusion). She stated to our family at the first Care meeting that Medicare does not pay for range of motion. Needles to say we weren't the only one's shocked--plenty of the staff were wide mouthed after she voiced this. My father's Neurosurgeon and Physiatrist stated it is imperative he receive physical therapy daily within the first year after this surgery in order to gain back as much mobility as possible. When I contacted Medicare and told them what the Physical Therapist had stated in the meeting, Medicare was very concerned and said that my father was covered and should be receiving physical therapy on a daily basis. Even after they received faxes from my dad's Neurosurgeon, they still refused to treat him but they did leave there mark with the stage 4 pressure ulcer. We took my father elsewhere after this.

Gladeview Health Care Center Old Saybrook, Connecticut 06475

Gladeview is currently housing my grandmother for 10 days. After reading the reviews listed I agree with 1 star. The building does not smell, but the staff is very rarely visible phone calls go unanswered (at the rare chance they are answered staff if unbelievably rude!). I came for dinner the other night and absolutely every single resident looked as miserable as the could possibly get!! I can not speak to what this facility was like previously, but right now I would not place anyone in there let alone a family member. I can't wait for this 10 days to be over with. Whoever gave this facility a 5 star rating had to be an owner or business partner as I don't think even a staff member could give them a 3 on their best day with a clean conscious!! It is too late for our family to change plans and grandma will be ok we are stopping by twice a day for a couple hours bringing outside food and visitors. Please do not bring your family here especially if advanced care is needed. Generally elderly people are friendly social reasonably happy and more than willing to talk. Here they are all miserable you can see on their face in their emotions everything is just bad! all that is good is that the building is clean!

Essex Meadows Health Center Essex, Connecticut 06426

I can't say enough about the wonderful care I received while a rehab patient after a hip replacement. The physical facility is clean and beautifully furnished, making you feel more comfortable while recovering. The staff work well as a team and keep you as a patient informed of treatment, nourishment and medications, all with a genuine caring attitude. All patients are treated with kindness and dignity. The food menu selections are many and nicely presented. Not only am I returning for physical therapy on an outpatient basis, I plan to become a volunteer as I near recovery.

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

Babogirl06/13/2012

I would give zero stars, but I…

I would give zero stars, but I cannot. My brother was dying of cancer and sent there. The building is OK, but the staff is full of incompetent liars. He was on a pain pump for spinal cord pain. They had no clue on how to use it. They turned it off by mistake, didn't put the correct dosage in, had no one available to program it, etc etc. At one point, only a few days before he died, I had to tell one of the nurses to speak nicely to him - WTF - he was dying of cancer! They called us at 3:30AM to meet him at the hospital because he was bleeding out of his rectum. EMERGENCY! When we got the hospital they said there was no blood or even blood residue so the hospital was sure it was a mistake on Aurora's part. A MISTAKE that some one is bleeding from there? What??? ALso when he was in the worst pain ever I asked the nurse to check the chart and make sure that his dose for pain meds couldn't go up. She swore she already looked and it was at his max. SURPRISE - she really didn't check and he was in pain for another 8 hours until some one else came on and checked and saw the dose could be increased. They consistently were mean and disrespectful to my dying brother and our entire family. They constantly screwed up the medical orders and forgot to give pills for pain on time. Ouch! I wouldn't send any one there . Oh yeah, and when he finally died, we told them we would be there in an hour to get his stuff so don't bother packing anything. They went through his stuff in that hour and put all of his stuff in bags. Now things are missing - thanks a lot!

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Apple Rehab Saybrook Old Saybrook, Connecticut 06475

Apple Rehab gave my Mom her life back. Not being in the area, we didn't realize how dependent my Mom had become… she fell and ended up in the hospital.

This home cared for her, got her back on her feet and gave her the social life she missed so much. She decided to stay long term, she made friends there, they are now family.

Apple Rehab Saybrook Old Saybrook, Connecticut 06475

I had high hopes. Mom had been there twice before after hospital stays. She has a progressive dementia and in the past two months has lost her ability to stand. We had decided to place her there long term and they were very welcoming. I was very impressed with so many of the staff. She began in rehab and then was suddenly moved to a room in long term. Her roommate was not compatible - advanced Alzheimer's and rather noisy…poor soul. Apparently Mom began yelling back at night and the nursing home decided it was not the place for her. Although I asked for a simple room change which I think would have been very helpful. The social worker told me they were not equipped to handle dementia patients. ???? It seems to me they are very well equipped and have many of them - some much more advanced than Mom.

They will transfer her in two days. A good thing in one way because hopefully she will have a more compatible roommate. But I feel they were being dishonest with me about the reason for transferring her and this really bothers me.

Apple Rehab Saybrook Old Saybrook, Connecticut 06475

Wouldn't recommend this place to my worst enemy! My mother was in this facility before the holidays, and there was no heat in the room. She was given an extra blanket and told they would have to wait till the following week to get maintenance to fix it, because everyone was off for the holidays. Are you kidding???? I had to call and complain just so they would call someone out so she could have heat…mind you, this was freezing temperatures at Christmas time. Seemed understaffed also, or just too busy for helping with showers. One shower a week…I think inmates get more than that!

Apple Rehab Saybrook Old Saybrook, Connecticut 06475

Though I have never, personally, visited Apple in Old Saybrook, my mother (84) chose it for rehab after knee replacement surgery. It was a great shock to us that, after surviving surgery at L&M, days later she died at Apple. We are all left wondering how it was that Apple let this happen. Please consider other options if you are a high-needs patient that needs more supervision.

Gladeview Health Care Center Old Saybrook, Connecticut 06475

Since Gladeview Health Care Center left from Athena and became privately owned and also brought upon new administration things started taking a downward spiral. Staffing started diminishing, wages were frozen, residents moral started dropping and several other things. When comparing Gladeview HCC to other Nursing home facilities in the area or the state you will see it has been scored much lower then several nursing homes. Gladeview HCC does have very loving staff in the Nurses and Aids but the way the administration runs the place is purely business. There number one concern is making money and marketing. Granted thats what most businesses do is try to make money but there should be a fine line when it comes to peoples lives. As an administrator or director of nursing you should want to know your residents and that presence is not felt at Gladeview. When its all said and done do your family some justice and take a ride down the road to a place called Bride Brook in Niantic as they are a 5 star rated building compared to Gladeviews 2 star rate on a scale of 1-5 by the Department of Health. Or even a little further up the road to Bayview HCC in Waterford which is an Athena building and once upon a time used to be a sister facility of Gladeview. Have a good day folks and take care of your loved ones….

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

My mother was sent to this nursing home which was one of the worst ideas ever. This place has very lazy nurses they take their times doing everything.When my grandmother escaped they noticed 2 hours later that shows how much attention they put to their patients. When they notified me and when we went looking for her she was already in Wethersfield CT. They knew they did wrong so they did what ever they could to transfer here to a metal rehab center. Even till this day they haven't found a explanation to how she knew where that knife was placed nor a explanation on how she escaped the day we found her almost 2 hours away by foot.

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

I would give zero stars, but I cannot. My brother was dying of cancer and sent there. The building is OK, but the staff is full of incompetent liars. He was on a pain pump for spinal cord pain. They had no clue on how to use it. They turned it off by mistake, didn't put the correct dosage in, had no one available to program it, etc etc. At one point, only a few days before he died, I had to tell one of the nurses to speak nicely to him - WTF - he was dying of cancer! They called us at 3:30AM to meet him at the hospital because he was bleeding out of his rectum. EMERGENCY! When we got the hospital they said there was no blood or even blood residue so the hospital was sure it was a mistake on Aurora's part. A MISTAKE that some one is bleeding from there? What??? ALso when he was in the worst pain ever I asked the nurse to check the chart and make sure that his dose for pain meds couldn't go up. She swore she already looked and it was at his max. SURPRISE - she really didn't check and he was in pain for another 8 hours until some one else came on and checked and saw the dose could be increased. They consistently were mean and disrespectful to my dying brother and our entire family. They constantly screwed up the medical orders and forgot to give pills for pain on time. Ouch! I wouldn't send any one there . Oh yeah, and when he finally died, we told them we would be there in an hour to get his stuff so don't bother packing anything. They went through his stuff in that hour and put all of his stuff in bags. Now things are missing - thanks a lot!

Portland Care & Rehab Center, Portland, Connecticut 06480

Staffing is sparce, Management is unprofessional, forced my mother to leave when she ran out of money and needed Medicaid assistance.

Awful place

Cobalt Lodge Health Care & Reh Cobalt, Connecticut 06414

Good staff, very nice place

Gladeview Health Care Center Old Saybrook, Connecticut 06475

ya id agree i wouldn't put my dog in this place, i wish i could rate this place below a 1. owner and administrator are running this place into the ground.

Gladeview Health Care Center Old Saybrook, Connecticut 06475

I've no idea how the person who gave this facility a 1 star rating could do so. This is the first and ONLY facility of it's kind that feels the way Gladeview feels when you're there and how it is run. You never smell urine in the hallways or see unhappy faces. The staff is alive, upbeat, and professional. There is a positive energy throughout and you can't beat the location. It's convenient to I-95, easy to find, and has wonderful views. It's modern, clean, and efficient. When you're shopping around for a loved one, Gladeview should be on your list without a doubt.

Autumn Lake Healthcare at Cromwell Cromwell, Connecticut 06416

The over all care by the nursing and therapy staff has been great however the food service is terrible. They have lost 2 out of 3 menus and have continually brought the wrong food without any discussion as to replacement. We have spoken to dietary numerous times and it has nit done any good.

Cobalt Lodge Health Care & Reh Cobalt, Connecticut 06414

excellent facility, very clean, nice staff

Gladeview Health Care Center Old Saybrook, Connecticut 06475

Gladeview Testimonial by Marge: “I selected Gladeview based on looks, cleanliness and spacious rooms. If you need to be in a place for nursing care or for rehabilitation, this is a wonderful place.”

Cobalt Lodge Health Care & Reh Cobalt, Connecticut 06414

Great nursing staff, clean and home like environment. Nice family like setting. Staff is very accomodating.

Cobalt Lodge Health Care & Reh Cobalt, Connecticut 06414

My father was there for short term rehab, wonderfull staff and clean facility

i would highly recommend

Cobalt Lodge Health Care & Reh Cobalt, Connecticut 06414

very poor, dirty, understaffed

Gladeview Health Care Center Old Saybrook, Connecticut 06475

From personal experience, I wouldn't put my dog in this place let alone my parents. Never again. I'll leave at that.