Review of Autumn Lake Healthcare at Cromwell

1 Star User Review

I would give zero stars, but I cannot. My brother was dying of cancer and sent there. The building is OK, but the staff is full of incompetent liars. He was on a pain pump for spinal cord pain. They had no clue on how to use it. They turned it off by mistake, didn't put the correct dosage in, had no one available to program it, etc etc. At one point, only a few days before he died, I had to tell one of the nurses to speak nicely to him - WTF - he was dying of cancer! They called us at 3:30AM to meet him at the hospital because he was bleeding out of his rectum. EMERGENCY! When we got the hospital they said there was no blood or even blood residue so the hospital was sure it was a mistake on Aurora's part. A MISTAKE that some one is bleeding from there? What??? ALso when he was in the worst pain ever I asked the nurse to check the chart and make sure that his dose for pain meds couldn't go up. She swore she already looked and it was at his max. SURPRISE - she really didn't check and he was in pain for another 8 hours until some one else came on and checked and saw the dose could be increased. They consistently were mean and disrespectful to my dying brother and our entire family. They constantly screwed up the medical orders and forgot to give pills for pain on time. Ouch! I wouldn't send any one there . Oh yeah, and when he finally died, we told them we would be there in an hour to get his stuff so don't bother packing anything. They went through his stuff in that hour and put all of his stuff in bags. Now things are missing - thanks a lot!