1 Star User Review
My grandma had to stay here for short term rehab. I was not happy about this facility. It seemed that the aides and nurses were in general rude. Rude to patients and patient family members. The night staff was especially awful. During the day it seemed staff was busy and productive, but after 8pm everything changed. Patients in wheel chairs would wave to the nurses too help them get to bed and they were ignored. The first time I came to visit, I ended up in the kitchen and the spanish speaking cook was the most helpful person I met. He sent me to the 2nd floor and said if I didn't find a nurse to go to the 3rd. I did find a nurse on the 2nd floor. ALL but one nurse/aide was standing around the desk gabbing away about their boyfriends and weekend plans. The only nurse not in on this was busy checking on patients in every room. On the second day I went to see my grandma she was crying for the 3rd time that day. My grandma does NOT cry and she's been to rehab before so she had some idea of what to expect. After the first week they moved her to a different room so that she would have different aides and things did get better, but they still took too long to help her get to the bathroom. The "ambassador" she was assigned was very helpful and she liked her therapist. She said some of the nurses were okay, but she didn't like any of the aides that worked with her. She felt that most of the staff had tunnel vision and didn't want to be bothered with anything. This to me was a pretty unusual thing for her to say. She is a nice lady and gets along with just about everybody. It really takes a lot to get her upset and to see her so miserable was just heartbreaking. My family made visits everyday and different times everyday. Sometimes she got a visit from more than one of us. I can't imagine how some of those patients that were there ever get proper care unless they have family to make sure everything is getting taken care of. The activity calendars are posted everywhere, but they are too high up for patients in wheelchairs to see. When I was there during these different activities, I couldn't find anyone actually facilitating them or patients doing them.