The care is good, the staff is friendly.
|5 Star||21 ratings|
|4 Star||1 ratings|
|3 Star||1 ratings|
|2 Star||8 ratings|
|1 Star||20 ratings|
The care is good, the staff is friendly.
My family member has been a resident at the Speerly center for 25 years now. The facility is okay. He suffers from mental illness. The facility is a combination of both elderly, brain injury and mental health issues. They try their best working with the mentally ill population but fail miserably. Their hands are tied in many way as they do not provide mental health services themselves but outsource to MHCD. MHCD is okay but they are not progressive and no one is there to hold them accountable to be at the top of their game. The Speerly center provides a great service in that there is very little services in Colorado for Mentally Ill people to be cared for who cannot care for themselves; that said Speerly should be good at one thing not really really average with three different populations. My family member has almost died twice due to the average care there and currently there is a skin rash outbreak in the facility, which they have not solved yet. If you have few choices as we do; simply keep in mind that you need to over see and be vigilant to keep your family member safe and healthy.
When looking into this home for my mom I was told it is a four star place…I could only find ratings from a few years ago.. But never go by their chosen ratings. No one means ill harm in this place, the nurses are kind and just out of school. So many of the cna s have so many excuses for there not being able to do things. My mother never on a regular basis had her teeth brushed, face washed daily until hospice. Too many times she did not get fed in my absence, I had to write every order for medicine and even had to discontinue her high blood pressure medicine because they were giving it to her for a b/p of 83/60…. There is no accountability and definitely a total lack of communication.. The first 2 weeks there she lost 8 pounds because no one was feeding her..they lost her dentures and now has to eat. This place is for the elderly that do not have families to check up on them.. So sad everyone deserves to be treated like they are their mothers or grandmothers…..unfortunately this is a place to die not to live out your life…on the upside the activities director is awesom and they did put fresh paint and new carpet up but they are not trained in elderly care and their needs. Everyone is very nice and I like 90percent of them but it is truly disjointed
As I sit in ICU with my father on Veterans Day, I want to say that Holly Heights cares more about money than about elderly veterans. We had 12 days to place my father in a nursing facility and we applied to Holly Heights. I told them of the time constraint and asked them to tell me if there was any reason I should be looking further. They said things looked great and there shouldn't be a problem. 8 days later they called to say they wouldn't take him. This was on Friday afternoon and he had to be moved somewhere by Tuesday morning. Their reason? His meds would cost them too much compared to the VA contract. I offered to pay the difference or to bring his meds in, but they wouldn't budge. We were left high and dry with only one business day left. My father was crippled in his military service and is treated like this! He was very depressed by this rejection. Now we are in ICU and he isn't expected to live. I hope that Holly Heights ' greed and lack of consideration catch up with them. Update: my father passed away during this hospitalization.
The staff were very caring to my late mother. However, there was a woefully small staff for the number of patients and they were seriously short of RNs and LPNs due to chronic layoffs and budget cuts. Patients also lay unwashed and un-diapered waiting for one of the inadequate and overworked orderly staff to get to them. It was near impossible to reach an RN, LPN, or caregiver after 5 PM or on a weekend, whether by phone or by showing up in the building to look for one. The transfer of patient status at shift change was inadequate. In the 7 years of my mother's residence and her multiple falls, injuries and medical emergencies, never once did the caregiver on the shift after the emergency receive any information on it from the caregiver on shift during the emergency. Paper records on patients were disastrously poor. Security was also poor - jewelry and personal property were stolen.
Very disappointed with the care and cleanliness of this facility. And, they seem to be understaffed as no one answers call buttons. The food is awful.
The adminstrative staff is very friendly and helpful to get you in the door and then they totally disappear. The social service workers want to just constantly harass you about moving patients out no matter if continued care is needed or not. My impression is that they want to get bodies in to the facility for the money but then also want you out when you don't matter to them anymore. It seems like it is all about the money (to the facility) and not about the care for the patients. I would NEVER recommend this facility to anyone, ever.
If there was a rating of no stars, that is where I would rank this facility. And, i will definitely file a complaint with the State of Colorado.
Heal Center at Franklin Park Administrator has treated me horribly because I reported another facility I was at(Sable Care Center) after hospitalization. At that facility I endured a variety of issues including serious medication mismanagement that could have killed me. More important at that other facility I was exposed to a roommate who smeared poop on the walls, ate it and expose me to all of these germs. As a result I was hospitalized. Now at the Health Center at Franklin Park I am being treated with suspicion because I reported this facility with dozens of complaints. It is the administration that has taken it upon themselves to mentally stress and humiliate me because I report this other facility. At times the humiliation is almost unbearable. There is no outside source of support or assistance for these situations in Colorado.
Thank you for always being so polite and kind. Everyone always had a special greeting for me. You all should always be thankful for being a part of such a great team.
Thank you! We appreciate the way the staff worked with our sister without judgement. The staff was helpful, kind and prepaired to clean up a mess whenever she had her light on. The family was treated with equal respect and caring. We noticed the residents were treated very respectfully, please and thank you was used by all staff. The residents seemed happy. The staff were curious and asked us(family) lots of questions. The office personnel and Director of Nurses were outstanding too. The front desk was very helpful, it goes on and on. Of course the PT/OT too, everyone was truly wonderful. Thank you and with love, our family.
My grandma had to stay here for short term rehab. I was not happy about this facility. It seemed that the aides and nurses were in general rude. Rude to patients and patient family members. The night staff was especially awful. During the day it seemed staff was busy and productive, but after 8pm everything changed. Patients in wheel chairs would wave to the nurses too help them get to bed and they were ignored. The first time I came to visit, I ended up in the kitchen and the spanish speaking cook was the most helpful person I met. He sent me to the 2nd floor and said if I didn't find a nurse to go to the 3rd. I did find a nurse on the 2nd floor. ALL but one nurse/aide was standing around the desk gabbing away about their boyfriends and weekend plans. The only nurse not in on this was busy checking on patients in every room. On the second day I went to see my grandma she was crying for the 3rd time that day. My grandma does NOT cry and she's been to rehab before so she had some idea of what to expect. After the first week they moved her to a different room so that she would have different aides and things did get better, but they still took too long to help her get to the bathroom. The "ambassador" she was assigned was very helpful and she liked her therapist. She said some of the nurses were okay, but she didn't like any of the aides that worked with her. She felt that most of the staff had tunnel vision and didn't want to be bothered with anything. This to me was a pretty unusual thing for her to say. She is a nice lady and gets along with just about everybody. It really takes a lot to get her upset and to see her so miserable was just heartbreaking. My family made visits everyday and different times everyday. Sometimes she got a visit from more than one of us. I can't imagine how some of those patients that were there ever get proper care unless they have family to make sure everything is getting taken care of. The activity calendars are posted everywhere, but they are too high up for patients in wheelchairs to see. When I was there during these different activities, I couldn't find anyone actually facilitating them or patients doing them.
I have a family member there. The facility is clean and for the most part the staff is good. The food is terrible and activities are very limited. I guess no place is perfect.
Uneducated staff. Poorly managed by administrator.
My dog is here with me and it worries me, that is how badly they treat everyone. Staff is rude and they argue and talk back to the residents. Nursing staff is way too good to talk to us, they are also WAY too busy for the patients! The only thing I have ever seen them do is pass out meds, something any person can get certified for if they work in a home health facility. The food is atrocious, I can't even explain it, and if you even get the right food that you ordered, it is considered a small miracle. The bugs in this place are horrific, the toilets flood over constantly and they are floods of raw sewage all the time. When I asked housekeeping to please clean the things that were on the floor that got in this sewage, I was told that they "don't clean personal items". When I asked for some disinfectant to clean it myself, they told me they were not allowed to give me that…in other words, sit in it! The rehabilitation is an absolute joke, and I have been to two others so I know. They basically stick you on a bike and leave you while they go BS with their friends. Or, they will take you for a "walk" which I do ten times a day anyway since I have a dog. It's disgusting. I was told I would get help finding a place while I was here, I have had no help at all yet they want me to leave as I've been here too long (I'm rehab only but got stuck here as my surgery was postponed). I was told to look for a place, but the patient computer has been broken for a month! Please, if you care about your loved one, run as fast as you can.
This is the best nursing care facility in town…. I have had 3 relatives who have lived here and the care they have received is the absolute BEST! The nurses are AWESOME…I have personal relationships with many of them…and they txt me with updates…especially Monique!!! You cannot pick a better place for great care, loving relationships and the utmost attention for your loved ones who need that special care. I cannot speak highly enough about Briarwood….
My mom is a resident at Briarwood, and the care is superior to what she received prior
to moving her there. She has personality issues, and at the last facility they let it go unchecked, she was treating other residents badly, and treated the staff badly and the best they could do was segregate her, and the staff didn't work with her to change her bad behavior. They put her on anti-depressants, anti-psychotics, and really made a mess out of her, they were killing her with the drugs. I moved her to Briarwood 2/12 and they immediately worked with her. She is on attivan and vicodin,
(she was in pain but never treated before) and she now eates with the other residents, is more calm, and has made a 180 turnaround in the last 6 months. I praise them for their paitents and loving care that they provide her. She still has some episodes of anger, but it is ALOT more controlled than when she was admitted.
I highly reccommend Briarwood Care Center. It is a comfortable setting, instead of the "institutional" setting you see at other facilities. Another thing I have noticed is that their Phys. Therapy dept, when they have time, they go upstairs to the longterm care patients and work with them. I have seen several of the people in my mom's ward up and walking with a walker again. I am very impressed with this facility.
David Leighton - Denver, Co
Spearly serves a unique population in a family style atmosphere. Their staff demonstrate a compassionate attitude while providing the best care possible to maintain the residents individual choice and highest level of well being.
My sister in law has had the best care ,my parents were in a different home and did not receive as good a treatment. the staff was great,she was always clean,hair combed and dressed . great nursing home,and very clean
I have been in Highline rehab facility since 7/3/2012
I wouldn't place an injured animal in this facility.
The food is not fit for human consumption, the attentitiveness of the staff is subpar, requests to see the doctor go unanswered, it can take hours for dressings of wounds to be changed.
I had a shower at 8am was dressed and had wet dressings on for over 3hours before they were changed
I was at ManorCare Denver in April 2012, for a total knee replacement. I had to have a revision surgery and I went back to ManorCare Denver for the second time! I especially like that most everyone here has had an injury and have rehabed back from it. It gave me hope. The care here is a solid 10. The CNA's and therapists are all great as are the majority of the nurses. If I were to ever have to go to another rehab facility, I would go to ManorCare Denver again.
The food last year was pretty good! This year they shame themselves with crap. A blob of cream cheese with red jello on top is supposed to be Strawberry cheesecake. SHEEESH! ! ! !
…And this is supposed to be a high priced home for the well heeled?
They were horrible! I would never put anyone I love in this home. They put up a good front while your visiting but when they think your gone, they treat them like crap. They were bad about not giving showers/baths. They never brushed moms teeth or clean her partials.
Our family had a great experience with Berkley Manor. I hope that others can recognize that the care persons receive are not equal to how pretty a building is. We received nursing care that was superb and the therapy staff helped our elderly parent. Please try Berkley next time you need to send your senior parent to rehabilitation.
Serious lack of communication between nursing staff (and administrators) and family of residents. Short staffed.
This is not the worst nursing home in Denver-metro, it's the third worst behind cedars and Cherry Hills.
They treat their patients only slight below average, but the facility upkeep is dismal and nurses are burned burned out.