1 Star User Review
The care that my mother received was poor at best. Her stay was brief but was a true eye opener for us and we hope that others will take precautions to not have to place their loved ones within this facility. We placed our mother to the center on the recommendation of the hospital. Once dischared and moved to the center things seemed to be OK (not great) but OK. We were told by all the heads of the departments that we would be taking things slow to make sure our mother who had dementia and would be comfortable. After the first week there, things were in full swing of total chaos. We were called several times to come and sit with our mother all day because the facility was not able to keep mom busy and help her adjust to a new environment (funny, we are paying the center to care for or mom but we were still doing most of the care for mom). We got to the point that we were afraid to leave her there once we were told by a couple nurses and CNA's that we needed to take our mother out and care for her ourselves. There were times that we would come to visit mom and she was dirty and even in a diaper at one point. My sister and I were thinking that this was a joke as to what we were being told all the bad things and being asked to keep everything “hushed” for fear that the nurse or CAN would lose their jobs. Then, the director of nursing decided to take matters into her hands because she really knew our mother (after 2 weeks she knew our mother) and put our mother in the locked unit (aka…unit for the criminally insane). Once in that section of the center, we called a meeting with all the department heads and asked why this happened. We were told it was for our mothers safety cause she tried to leave the facility (mind you mom could not walk 5 feet with without her oxygen) again, we were told by another department head that it was illegal to put our mother in the locked unit without our permission (which needed to be signed off by my sister and I), I called a meeting with the rehab center and asked them what was the 30/60/90 day plan and why was our mother moved without our permission. Funny that is when all the finger pointing started. Every excuse in the book was given. At that point we had mom discharged, and brought home where she passed about 8 weeks later. We really feel that the care that was given to her during her stay was poor to the point that her dementia progressed even faster because the facility did not realize that she was experiencing terminal anxiety (director of nursing should have seen that).
So our recommendation is to NOT place any loved one at Summit. Sadly, I don’t have enough room to put everything that happened and believe me you would be scared as we were. And now we are sad because our mother is gone way too soon. She had at least another year of life if we had not placed her in this place.