This facility is lacking in many areas.
#1, they do not have enough personnel to effectively care for the residents.
#1, They do not perform the necessary personal care for the patient's, i.e., clipping nails, cleaning ears, washing face after meals.
If I had it to do over again, with the knowledge I have now, I would have not chosen this facility for my mother's care. The personnel are nice enough, but they tell you only what they think you want to hear. The LVNs depend on the CNAs for reports regarding the residents. If you cause waves, they will have unfavorable reports for your family member. Typically, they (CNAs and LVNs) want only the residents that do not cause trouble or make noise. I know this first hand. Otherwise, why would they keep others that are a problem (yelling, roaming the halls, getting into other residents items, etc.)and remove another. I asked they would clean her ears, due to the build-up of wax, etc. They moved her because of "yelling" within the month. Now, mind you she has done this all along, when I would go in at night and feed her dinner, change her for bed, and stay with her for a while. As long as I did this, she was not a problem to them, I stopped doing this when I got sick and I had to choose my health or doing their job. I do not mind caring for my mother, it is a chore, but I dont mind. Now that they have moved her to Station 4, I don't know when she gets a shower, if it is when they get ready or twice a week. I know that they leave her in dirty diapers, once they sent her to ER that way. Last week when I picked up her clothes, she wanted to get up out of bed, I asked them about it, they said okay, thirty minutes later the CNA came in, changed her diaper, (dirty with poop) and I helped her put mom in her wheelchair. DO YOU THINK THEY NEED EXTRA HELP, I DO…. They don't want to budget for that, but they spent a LOT for Xhristmas decorations, and the residents in wheelchairs could not go outside to see it. SAD, SAD, SAD. As usual, the priorities are in the wrong place.