If I could give this place 1/4 of a star I do it. If you care about your sick love one avoid this place.
|5 Star||9 ratings|
|4 Star||5 ratings|
|3 Star||2 ratings|
|2 Star||2 ratings|
|1 Star||15 ratings|
If I could give this place 1/4 of a star I do it. If you care about your sick love one avoid this place.
My mom hated this place. Was referred by Kaiser and it only gets 1 star for being clean.
She couldn't get any rest as the other guest were screaming and hollering for help up and down the halls. She wouldn't eat the food and the nurses didn't try and help her eat at all.
We got her out after 20 days on the 16th of June and now this Facility is trying to get us to pay for the remainder of June (an extra 14 days she wasn't even there)
it gets WORSE, two days after we moved her to a Board & Care that they recommended she passed away. We had to prepay $2,500 to move her in & the owner said she would refund us $2,200. Problem is she wrote a check on a CLOSED ACCOUNT. We had to chase her down for 12 days to get the CASH refund.
Never let your loved one go here. You will not be happy with the experience.
The facility is clean, nursing staff is ok. Lots of theft. Took my husband headphones to use with TV. Showed to the med nurse and asked her to put them on his inventory - she said she would - never did and they were gone in 3 days - I guess she needed them for Christmas presents . Husband had septic induced dementia - tried to get the staff to keep orienting him as dementia was not his base line - he was in to get IV antibiotics -
but they treated him as though the dementia was long term - The worst however is the Social Services "director" Elizabeth - if this woman has a degree - I am thinking she paid someone to get it for her - she has absolutely no compassion for patients or their families - - does not know Med-Cal requirements and thinks she is some one really important . Never offered forms to fill out when husbands glasses went missing -shrugged her shoulders - never gave me the forms to fill out and when I found them and filled them out she never got back to me - this does not count laundry that went missing even though I was supposed to be given all his laundry - would come in to no socks, and would find other patients clothes on him even though he had a closet full of clean clothes - also found myself doing other patients laundry - clothes 3-4 times the size of my husband - never heard from director of nurses, administrator or jack regarding my complaints. The Case Manager Joe is awesome - but I would not trust anyone else there - they do not care and treat the family as bad as or worse than the patient if you try to advocate for them. If you end up here or a family member - MAKE THEM GIVE YOU A COPY OF THE INVENTORY!! AND STY AWAY FROM THE SOCIAL SERVICES DIRECTOR ELIZABETH !!
This nursing home is not the place to send someone you really care about. The place is really understaffed, the food is mediocre and the general air about the facility is gloomy and depressing. The beds are very old and they do not enough bath towels for the patients to use. Padding's for the incontinent patients are rationed so that patients are in a pool of their own urine before the overworked CNAs' finally get to them. There are frequent outbreaks of skin related infections. Just overall poor nursing care.
My mom was transferred to this facility diagnosed with Alzheimers. The staff in the facility set up meetings to discuss my mom's needs and they were really good about responding to our request. There are many caring CNA, nurses and other office staff people in this rehab. I have seen nurses spend a long time trying to adminster medication to reluctant patients with patience and care and most of the CNA's have number of patience but most are very patient and caring. These CNA's deserve less beds and more encouragement as they care for your loved ones all the time. The facility functions well on the weekdays but it seems that there is not enough staff on the weekends. I had the most trouble with the physical therapy since they don't really do any physical therapy with Alzheimer patience eventhough my mom was immobile and she could not walk. I guess they only work with patients who follow command but patients who can not communicate should also get some type of physical therapy. We had to put in several request to make sure she is getting physical therapy of some kind. so we would not lose her mobility completely. As with any other business, you have to follow through with your loved ones needs and make sure the staff understands your patient's specific needs such as nutrition or sleeping habits etc, they are good about making changes and accomodating your request. Some of the changes are slow to be made but they are eventually made. Overall, we are very satisfied with this facility.
My father spent 9 days in Sherman Oaks Rehab before passing away. The staff at SO Rehab was not nearly as considerate or as trained as the staff at the rehab hospital where he had been prior to moving to SO Rehab. I could list everything but the final point I would like to make was that my father was a skilled nursing patient with at least 80 days left on Medicare prior to his death. The day before he died, the business office called to inform me about costs that would incur without bothering to check that my father required skilled nursing (he had a G tube) and that he was fully covered by Medicare for those golden 100 days. When the rep. was informed he "apologized" and then promptly sent out a bill for the following month, which shouldn't have happened as my dad was fully covered by Medicare. My dad died the next morning and the bill arrived today. Ironically, I live in Boston and they called my on my 617 cell number on the very day we were in lockdown.
SO Health and Rehab took my mother in and they did their best to accommodate her needs. We dealt with the most part hard working CNA's like Sonia, Desiree LVN's like Bell and Joyce. We spent 14 hours daily with mom assisting in her care. Mom was obese with 100lbs weight gain secondary to tumor in kidney and clott in the liver causing a type of cirrhosis. We made sure she was turned every 2-4 hours. We fed her since it took her time to swallow. We helped turn her since it required 2-3 people to move her up in bed. What I can say is that you need to make sure that the CNA who is caring for your loved one must have a balanced assignment. If not, your loved one will suffer the delay in care. You can speak with the head nurse or management to make sure this happens more often than not. What I found was that there are biased assignments in nursing and I spoke to Araceli who then passed on the message to nursing and this was not much of an issue thereafter. I also found that mom was scheduled for daily morning therapy that was not initiated until about 1 month after she was there. Make sure your loved one gets the care they are approved for- spoke with finance and made sure mom got her therapy. Also, we had a couple CNAs who did not have much compassion. They looked at her in disgust and make inappropriate remarks- we understood the weight burden this caused on the staff, hence why we tried our best to help out. These problems were few and the compassion of the other staff totally made up for the few rotten apples. We had to place notes above the head of the bed to inform the new nurse of mom's specific care needs. What I can say is that family and staff need to work together to care for the patient. You cant expect excellent care if you walk away and just leave your loved one in a nursing home. Be aware of the level of care your loved one will need and always be willing to help out. Although we encountered the bumps in our journey, I was very happy with the care mom received overall. We were actively involved in all the medications mom took and got proper authorization from medical to continue the medication. Thanks to Jackie the nursing supervisor at night. We were approved for 4 hours after time of death to wait for all her kids to drive in to pray the rosary.Thanks to Dr Farouqui for giving us all a chance to spend the extra months with mom. He ordered the appropriate labs, xrays, medications to extend her life and was instrumental in mom having her 64th Bday, her last Thanksgiving, Christmas, and New year. In short, SO rehab worked with us and gave us the gift of life each day mom was there. We had plenty of time to grieve and come to terms with her illness. The nursing home is located one block from Sherman Oaks Park. This was the same park mom would play with us as children. We took her daily to the park so she would get some air and see other children play. It was good exercise for us too.
Sun Air not that bad. Residents get the best care ever. There are always some problems and misunderstandings like in any other nursing home. However family involvement with residents is very law. Do not complain about treatment of your loved one when you come to see them once a year.
Sherman Oaks Rehab was not the first choice for my mother. The facility we wanted had no vacancies. However, It turned out to be a blessing because I am very happy here as is Mom. Nursing homes are never perfect but I found that Sherman Oaks Rehab was willing to work with me in making Mom comfortable and well cared for. I spend 6 to 8 hours daily and I see how the employees treat those residents that have no outside visitors or family. They are loving and caring with these people, as well. I have called many times at all hours and they are wonderful in helping me with any concerns I might have. Most importantly, they are constantly striving to make this the best facility possible. I feel like they are an extended family.
One of my closest family members suffered a severe stroke about 14 months ago and has been living full-time at the S O Rehab Center for the last 13 months. Although it is always best and recommended to advocate for a loved one, it is ultimately beneficial to also be a frequent visitor, a volunteer and active member of the family council committee at the Rehab. Beyond this, I have found the S O Rehab to be for the most part a concerned facility for the care and treatment of their patients, how it is run and how the facility is kept clean and up to high standards. They have been attentive to suggestions, concerns and whatever help we have required. I truly bless the CNAs on the front lines who do such a wonderful job for my loved one and would recommend this facility to anyone in need of its care. PW
My mother basically died here after a month and contracting pneumonia. Someone in the facility stole one of her bank checks and used it to subscribe to cable. They only had one phone at the front desk and when I tried to talk to my mother long distance to that phone she could not hear me. The social worker was very rude and basically I have always been suspicious as to whether they contributed to her death.
Very nice !!!!
Excellent facility and very responsive to the needs of their patients. Accomodations are good, nurses are pleasant, and the focus is on the rehabiliation of the patient.
A Noisy and Smelly Place
My father, who cannot speak English, stayed at this facility in the second half of November 2011, and had to cut his stay short, before completion of his rehab treatment for his complete knee replacement surgery, because he could not stand the discomfort and annoyance any longer. When we went for a tour of the facility before the surgery, we were told that my father would be in a room with one roommate, and they took us to meet one patient in a two-bed room with no roommate. All looked and sounded good.
Unfortunately, once he was transferred to the facility the reality was much different. He was put in a room with three elderly roommates. The first problem--noise-- became immediately apparent; they had installed four regular flat screen TV sets on the walls with the speakers inside the TV set rather than next to the bed head of patients, with no head phones. If one patient wanted to watch TV, the sound would fill the room and the other patients had to just put up with it, or just keep raising the volume on their own TV set to watch what they wished to watch on their own TV set! We brought this problem to the attention of the person in charge; but she could not find a working head phone in the facility, and she informed us that they had to purchase some new head phones, which of course never arrived during my father's two-week stay! Two of his roommates also had the bad habit of chitchatting with a loud voice and watching TV well into the night and early morning, and no nurse ever bothered to keep an eye on them and ask them to be considerate of the other patients who needed to rest after such major surgeries. When we asked if my father could be moved to another room with less noise, they said they will try, but nothing ever happened.
Moreover, we were told that they had an interpreter on staff, and communication would not be a problem. That too turned out to be false, and communication was a big problem, to the point that family members had to take turns to be with him throughout the day.
Regarding the smell problem, this is an old one-story square building with an atrium in the center and hallways around it with rooms on both sides of the hallways. The A/C for the building worked only in the hallways, not the rooms. Each room had a wall-mounted heater/cooler with no ventilation to the outside for fresh air--it just circulated the stale, and stuffy air inside the room. The only source of fresh air were the windows. In hot summer days or cold winter days, even the windows cannot be used. Most patients in such facilities are the elderly and some wear adult diapers, and I had the misfortune of witnessing one of my father's roommates pass some gas multiple times while lying in bed! That room was smelly most of the time, and first thing I did every time I went to visit my father was to open the window by his bed if it were not open already—that was the only ventilation and source of clean fresh air!
Regarding the staff, some were very caring, nice and even bent backward to help my father, and some seemed to be untrained, apathetic, and unhelpful. The food was OK although sometimes we had to get meals from outside because the food was not that appealing.
The staff at this facility all bragged about the good reputation of their physical therapy department, which my father benefited from perhaps 2-3 hours a day. That is why I gave this facility 2 stars rather than 1 star. It was the bad experience during the other 21-22 hours per day that drove him to cut his stay short and forgo the physical therapy treatments he badly needed.
Windsor Terrace has been an excellent experience for my family. My father arrived at the care facility bedridden, not able to feed or drink on his own and not interacting/speaking with others. These professional's got him up and walking within the first week. He is now able to feed and drink on his own. The staff is caring and the Doctor readly available to speak with the family and extremely helpful in caring for the needs of my dad.
Don't send your family here. The nurses are rude! I visited my grandma and asked the supervisor if they get my grandma up in a chair during the day. The supervisor said she can't tell me any information because of privacy laws. I think it's just an excuse because she doesn't know about the patient. She could have said, I can ask and let you know once I find out. When I visited again, my grandma had poop all over her. I told the nurse assistant that I will help her change my grandma. The assistant got a wet towel and handed it to me. I said to the nurse assistant, "Are you telling me to clean her?" Then the nurse assistant said, "I do it". So she did but I was there to help her turn and clean my grandma. Also, when I need to ask something from the nurse, she would say, ask the supervisor. Then I have to look all over the place for the supervisor who would also tell me to ask the nurse-in-charge. HORRIBLE PLACE!!! HORRIBLE SERVICE!!!
Horrible company. Horrible employees. Too much discrimination.