User Submitted Reviews

» Latest Reviews for the 9 Nursing Homes in Santa Cruz County, California

The average user rating for nursing homes in Santa Cruz County, California is 3.6 out of 5 stars based on 16 ratings.

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  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    Dear Kindred:

    During my extended stay at the Santa Cruz Kindred Facility earlier this year, I was greatly impressed with the sysem in place at the facility and was even more impressed with all the staffers. Every department was very organized, attentive to my needs, and most importantly, extremely caring to me during my difficult recovery.

    Members of the Office staff were amazing in the way they efficiently handled all the necessary paperwork and administrative items that needed to be addressed.

    The fantastic Nursing staff was available at all times to promptly address any of my needs and always professionally dealt with any of my health issues. They are very dear to me.

    Your Dietician is to be admired for responsibly planning all the meals. It takes a tremendous amount of effort to prepare three balanced and timely meals on a daily basis for every patient, and the Kitchen staff always did a wonderful job. I appreciate and thank all of the Cleaning and Maintenance staff for keeping the facility spotless and well run.

    In respect to the Therapy department, I want to express my gratitude for their intelligence, kindness, and constant hard work in assisting me during my rehabilitation. It was amazing how all the individuals at the Therapy department worked closely together to speed up my recovery process. I sincerely appreciate their hard work and they deserve many thanks and recognition for such hard work.

    In addition, I want to give a special appreciation to Dr. Pooya for her kindness and professional treatmnet given to me whenever she checked up on my condition.

    Please accept my thanks and heartfelt gratitude to all the employees from every single department at Kindred for their tireless work ethic and especially for their constant kindness and caring given to me during my entire stay at the facility. Their kindness will never be forgotten.

    My deepest respect and thanks Anka J. Bulaich

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    • I have twice been a patient at Kindred Nursing and Transitional Care, Santa Cruz following total hip replacement surgeries to both my left and right hips. My first stay was in December 2012 and the second was in June 2013. Following each surgery, I had numerous complications/issues and was told by my case manager at Sutter Maternity & Surgery Center that I needed to go to Transitional Care facility because I was in no condition to take care of my self at home. I have had five surgeries on my left knee and have never felt as weak helpless as I did when I arrived at Kindred the first time in December 2012. I was a bit apprehensive because I had never stayed at a Transitional Care facility and did not know what to expect, but after the first day, I knew Kindred was where I needed to be. I had a couple of issues that were quickly resolved and both my stays at Kindred were productive and pleasant.

    The staff that took care of me both of my stays was exceptional; from the RN’s, Occupational & Physical Therapists to the CNAs. The Occupational Therapists made sure that I was prepared to go home and be safe and comfortable with my limited abilities. The Physical Therapists showed me many valuable exercises that I could do at home with no special equipment and each time I went home with an exercise program tailored to my abilities and fitness levels. From the moment I arrived until I was discharged, the RN’s, and the CNAs took care of my every need and made my stay as pleasant and comfortable as possible so I could solely focus on getting fit and mobile. When not in therapy, the Activities Director and her staff always had something going on. I particularly enjoyed the morning coffee session. In addition, Kindred has WIFI and Activities always had a lap top I could borrow so I could keep in touch with my friends.

    Each time I came home, my HMO set me up with Visiting Nurse Association for at home Occupational and Physical Therapy. Both the Occupational and Physical Therapists sent by VNA to evaluate me were impressed with the training, conditioning and therapy I received at Kindred.

    At the end of 2013, I am going to have a total knee replacement. If my case manager determines I need to stay at a Transitional Care facility following discharge, there is no doubt in my mind where I want to go and I hope that Kindred will have a bed available for me. I cannot imagine going anywhere else!

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    Had a good expierence while my mother recovered from a mild heart attact (she's 91). Good execise and rehabilitation room, nursing staff, quality care and concern along with good food. Follow up care is available as well as in-home care. Four stars only because of parking nightmare.

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    My stay here was excellent. It was a lot better than I ever imagined. I came in with the perception that I was not going to like it and be put with residents way older than me, but they didn't. When I did have a roommate joining me they put roommates that where around my age and I could communicate with. The first minutes of my arrival people came in to introduce themselves which made me more comfortable and relaxed. The nurses and the CNA's were excellent and very wonderful. They always went Above and Beyond to take care of my needs and my roommates needs. They really care about your comfort. My room was always cleaned and if it needed cleaning, housekeeping always came as soon as they could to come clean up the mess. I was very spoiled here. The food was good. I don't think I've ever eaten so many veggies in my life which is a good thing because now ill make it part of my diet. Everyone from the first day treated me with respect. Everyone was fabulous. The therapy was "top-notch." The therapists were good too me, they always had a great attitude, very like-able, funny and they don't let you say No. Which is a good thing because they want you to get better and stronger. Rehab thought me I can use many practical things and inexpensive equipment that I might have at home to continue some therapy on my own. I came in a gurney not being able to walk when i first arrived and i walked out walking from this facility. This facility saved my life and I'm so thankful I came to this facility and met all the wonderful staff who helped in my recovery.

    Robert Morales

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    First of all, I highly recommend this young lady, Jasmine. She is very efficient, very good and thoughtful. She should go back to school so she can get a promotion. She works very hard.

    If you ask for a review from me, I will definitely tell you what I think. The hallways are very bright and noisy, that is why I always ask them to pull the curtains or close the door. You know, the patient’s convenience and getting a good rest is very important, so if possible, I would recommend closing the doors.

    I recommend the maintenance staff highly. They attended to me very quickly and graciously with even very little things. They are wonderful.

    I recommend the cleanliness of the rooms and hallways. The housekeeping keeps the place very clean, and good smelling.

    Also, Diana is a particularly caring nurse and highly recommendable, and also of course those nurses who deliver the meds. I just couldn’t remember all of their names.

    And I would certainly add that I would recommend Kindred to my doctor (which I did) since that Frederick Street (RCU) is closing especially the rehab department. Linda is an excellent OT when you get used to her.

    Sister Noreen Nolan

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    My stay at this facility went really well. I actually live in Salinas, but my daughter lives here in Santa Cruz and she wanted me to be closer to her while i recover and most of my family lives here in Santa Cruz so they also wanted me closer so they can visit. I came from the Acute Rehab from Natividad in Salinas but it was too much for me to handle i was getting many hours of therapy and i was tired all the time it was wearing me off. So my daughter suggested just regular rehab and found this facility. The people here are amazing they all treated me with respect and kindness. When i arrived i was put in a room with 3 people which was ok, but once a 2 bedroom opened up they transferred me over. The new room was so big and spacious. Housekeeping came everyday to come and clean it. They even asked me if it was ok for them to clean while i was laying in bed which was nice of them. Therapy went really well; i felt like i still had some energy to keep going on with my day. They really helped me gain my strength back its because of them i'm ready to go back home. The only thing i would change about therapy would be is that sometimes they would just show up when id be busy or with company and they'd say it was time for therapy. Some therapist would inform me of my therapy time and some didn't which I didn't like because sometimes I wasn't ready. I hope they can change that and i hope that in the future they would tell their patients a schedule of their therapy so they can be ready and so they can tell their family. Other than that everything else went very well, the nurses, the aids were wonderful. I'm going to miss the activities ladies and eating in the dinning room with the other residents. Going to the dinning room was something i really enjoyed. The people who served my food were very friendly. Im so glad I'm going home because theirs no place like home but I'm happy and glad my daughter found this facility for me to get better which i did.

    B. Larsen

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    My stay at Kindred went very well. I actually got discharged from the hospital to home. My doctor suggested id come to a facility to to get some therapy and so they can help with my wound. I have no regrets coming to this facility. The services and the people here where wonderful. The nurses and CNA's made me feel like i was their only patient when I knew they had other people to take care of. Every time I needed something they came at a timely manner and asked what I needed and tried to do it as soon as they could. When the nurse or the CNA's were busy with someone else and I too needed help they came and told me id be next and it will be a few minutes and I liked that because that assured me that they knew i needed something and they were going to come back and help me. The facility always smelled nice and clean. My room was always cleaned by housekeeping. I especially like the room I was in. It was by the patio and there was plenty of room for my friends and family to visit. Im used to eating what i wanted at home but here I ate the food it wasn't to my liking but it was way better than the hospital food and coffee too tasted better here at the facility. They offered me substitutes if i didn't like the food that was being served at the time. Therapy went very well, i'm an older man and the rehab people know how to work you out. Even though I didn't need much rehab i still participated and the rehab department gave me good advice on how to keep myself steady on my feet. Although my biggest concern was my wound. Im leaving the facility with no wound vac and smaller wound that I can manage at home. I'm happy I'm going home but I am going to miss the people and services here. My discharged plan was very organized to getting my medications sent to my pharmacy to setting me up with VNA to see me at home and change my dressings. Im very pleased I stayed at Kindred, and if I had to go back for any reason this facility would be my first choice.

    E. Ethrington

  • Hearts & Hands, Post Acute Care & Rehab Center Santa Cruz, California 95062

    This is one of the worst nursing facilities I have ever been in. The staff speak their own language in front of the patients and often laugh at the patients and walk away when a confused patient is asking for help.

    The licensed nurses are often too busy to properly supervise the nursing assistants. The nursing assistants will walk right by a call lite or a patient sitting in the hall way asking for help with out even stopping.

    The patients rooms are filled to over flowing with piles of personal items where as a true fire hazard is exists in almost every patients room.

  • Hearts & Hands, Post Acute Care & Rehab Center Santa Cruz, California 95062

    No stars is my rating! What a terrible place to live. The staff steals from the residents there. The administration changes all the time and dosen't care if they are admmiting a 26 year old head injury patient who strikes out at any one who gets close and put that patient next to a 82 year old grandma who has dementia and will be in harms way.As long as they fill the beds up and they get their money,the hell with patient safety! It smells like urine and the residents are so unkempt.The cnas are awful rude and always speaking in Tagalo in front of the people they are careing for.God help your loved one if you put them there.

  • Kindred Nursing and Transitional Care-Santa Cruz Santa Cruz, California 95062

    Very very bad!!!!!! under staffed,they just hire a new horrible DSN. She used to work at Santa Cruz Skilled Nursing. She is evil, she has a habit of scaring off staff, the only thing she knows about management is to intimidate staff and employees, firing them then hire her own relatives!! understaffed leads to falls, negligence and further death. They are trying to make more money by cutting staff!! and when things don't go well, they blame it on the staff!!! This new DSN does not know how to run or how to be a profession manger. I feel bad for the patients there. All they think about is profit and money. The new management does not care about human beings at all. when they look at patient, all they see is $ sign!!