5 Star User Review
This was a horrible place to have my father stay, there isn't one good thing I can say other than it looks nice from the outside. Once you enter, you have a dark cloud lurking over your head until you get back out. The nurses never listen to what you have to say. You have to tell them the same story everyday and still the night shift nurses never follow-up. There is poor communication. One of the nurses told me that the director of nursing has been replaced several times this year and that's why there is no consistency. The same nurse told me that she always works more than her scheduled 8 hours and doesn't get paid for it, and because they are all overworked, they can't help my dad on time when his call light goes off. On a brighter note, most of the physical therapy people are a great help and voiced out my concerns, probably the only reason we stayed until m father got better. One of the physical therapist who spoke with an accent really helped us out, the others were helpful as well; with the exception of one who always talked in loud spanish and never paid any attention to my dad, we requested several times not to have her because she overworked my dad even though he is 91<--beware of her! The food was terrible, never what is on the card. we told them that he cant have salt but they always added it and we told them he needs utensils, an they were never there, the therapists always had to let the kitchen know, which i dont think is their job. some of the nurses were good in cleaning my dad, others were rough. overall it was a horrible experience, im glad my dad has dementia and doesn't remember it much, but we do. Avoid this place at all cost, you can get better treatment in other facilities like kindred.