Review of Villa Rancho Bernardo Care Center

1 Star User Review

My mother was a resident there after a stroke for a bit over a year. We found only a minority of the staff acted professionally. Most were poorly trained. We saw one stealing from a resient's room, reported it and were treated as if we were lying. Stopped another staff member from stealing from my mom. When mom ran out of Medicare coverage we were urged to take her to another facility because the place was going to receive less money for her care. The first floor was the only place where she received good care. At all costs avoid the second floor. We learned too late that cannot force a patient to be moved from their originally assigned room. in the end mom chocked to death by being force fed. Note this is a "for profit" facility.

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