Review of Villa Rancho Bernardo Care Center

4 Star User Review

I came to see my grandma around Thanksgiving time and she was in bed with very wet diaper, pillows on the floor. I found her meal tray in front of her but utensils on the floor. I asked one of the staff at the station if I can get some help, she then said we are taking our break now and will send someone when that person is done with her break. I went to the station after waiting for more than 15 minutes but was told no one is available now because they are not back from break. Poor, poor, poor services .