Review of Villa Rancho Bernardo Care Center

Three times I observed residents in dangerous situations and when I reported, was told my "input was not needed". When I reported care that had been assured for my loved one was not being done, I was told it was my responsibility and not the charge nurse's responsibility. Only because I personally observed the bedsore on my family member did I learn there was one - to date the facility denies there ever was one. Because of my diligence in observing and involving an ombudsman, the facility urged me to change facilities. Take warning, good looks don't mean quality care. Avoid this facility.