My mother was a resident there after a stroke for a bit over a year. We found only a minority of the staff acted professionally. Most were poorly trained. We saw one stealing from a resient's room, reported it and were treated as if we were…
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Using the suggested elements to write a review of Villa Rancho Bernardo is helping me to be objective.
The FIRST thing we should have been wise enough to ask about was, "Did the facility have a Family Support Group?". It does not, and attempts…
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My mom stayed at this facility for a month. The rehab team were encouraging and friendly to everyone. My mom stayed downstairs and she had the worst time. The morning staff seemed to be always in a hurry with their care and the RN's and the…
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I came to see my grandma around Thanksgiving time and she was in bed with very wet diaper, pillows on the floor. I found her meal tray in front of her but utensils on the floor. I asked one of the staff at the station if I can get some help…
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Three times I observed residents in dangerous situations and when I reported, was told my "input was not needed". When I reported care that had been assured for my loved one was not being done, I was told it was my responsibility and not the…
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Parking entrance and building looked well-kept. Receptionist was pleasant, not rude, not amiable either - she indicated to us that she had shown one of us where to sign in, so we did. When visiting with the patient and waiting about 20 minutes…
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This is possibly the worst nursing facility in California.
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Truly am disappointed in this facility. The Main Staff seems to care about the appearance of the facility more than the care of the patients. Patients are not the top priority for the Head Staff members, other than spending funds on renovating…
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We put our mom at VRB. She has dementia. What we have observed has been great so far. The staff is very responsive and always answers any questions we have. They call us with any situation so that we are informed of what is going on with…
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We're in the process of moving my mother to a different facility. She was admitted from an LTAC after a traumatic brain injury suffered in a fall. She is less mobile now than when she was 3 weeks ago. We walked in once to hear Mom scream…
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This place is scary!!! Evil!!! Do not put a loved one here!!
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Beautiful building, excellent staff, met all my expectations
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Staff are very cheerful and attentive to my questions. Haven't met the DON yet, but plan to have a lenghty discussion with her. Administrator is always roaming the facility observing staff, residents and visitors. As a MediCal certified facility…
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My family member was a slow walking, often forgetful 90 year old woman who needed assistance in getting dressed and bathing. On our weekly outings for lunch and shopping, she walked slowly with one of us gently holding onto her hand and forearm…
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