1 Star User Review
I would not recommend this nursing care facility to anyone. We thought that we had made a decision regarding my father's mid-term care - he has Alzheimer's and this is one of the few facilities in the area that has, purportedly, the most comprehensive care. We did not stay long enough to find out.
My father was transferred from Memorial Hospital to the facility a few blocks away. The nurse assigned to the Alzheimer's section was rude, didn't answer questions, didn't listen to us when we were explaining my father's level of comprehension - she also laughed at us at one point. The admitting nurse was dismissive of our concerns when we tried to see what the process was to get my father's full medical history to the facility. We happened to be in the process of dropping my father off during dinner time - the nursing assistants were arguing amongst themselves and tried to force feed my father. My mother had to raise her voice and tell them he wasn't hungry.
This was a very stressful and emotionally difficult situation for my family - I would have thought that this is a situation that is commonly seen at a facility of this type - never did we feel understood or empathized with. The admitting nurse plain out told us - "well, you can take him with you." That is exactly what we did. The only person that was empathetic and tried to repair the situation was the van driver - he went above and beyond to help us - the two nurses could take some lessons from him. In regard to the physical building, wall paper was peeling, the floor was dirty, there was a puddle in the middle of a hallway - overall, a dump. This facility did not inspire the confidence that a family needs to have when facing such a decision.