2 Star User Review
Saylor Lane Complaint. Look for a better nursing home if you can afford it. You can tell it is a low quality, second-rate nursing home as soon as you walk in the door. There is a tiny parking lot that never any parking spaces available. I think the staff must park in it. They love the patient to have guests so the visitor can do all the work for the patient.
They are so unorganized. They lose all of the patients’ clothes and just dress them in anything they can find available. I see other complaints about patients’ losing items and having them stolen. It is a problem. They do not have the inventory check in sheets out where you can just update them. You have to request it from the nurse. They do not do it for you. They hand you a pen and the inventory sheet and make you do it. When I brought hearing aids in I stopped and asked the nurse at the desk for the sheet. She was not sure what I was referring to, made a note, and said she would ask and take care of it. She failed to update the inventory checklist and when they lost the first one, they would not replace it because that nurse had not updated the inventory list, even though physical therapy staff was using the hearing aids every day. When we brought our loved one home, they sent her home without the other hearing aid saying they could not find it.. The next day I went in and they said they would not replace that one either, even though they were aware they were in her inventory at that point. I made the nurse open up her cart and showed her where they had been keeping them. It was right where I told them it would be.
Our loved one was there for Chronic Heart Failure. Her discharge orders from the hospital indicated her bed should be lifted up because her lungs were filled with fluid., Also, a cardiologist needed to examine her within seven days of leaving the hospital. Every day when I went to check on her, she was sleeping with her bed completely flat. She was coughing and choking on phlegm. The little rolling table with Kleenex and water was pushed far from the bed, and the first thing she asked for was a drink of water. She was there for almost six weeks and they never had her see a cardiologist. She also went for weeks without a shower of having her hair washed. They waited until we asked them before bothering to do it. I do not think they ever had her brush her teeth. The plaque on her teeth had built up so thick her teeth need to be cleaned by the dentist when she is up to it. They also sent her home without all of her medication. I immediately called them and they could not order it until the next day and made me drive back out there to pick it up.
I guess what I am saying is this….. If you care about the family member you need help caring for, then you should look for a better nursing home. The few dollars you save at Saylor lane might just cause your loved one their life.