User Submitted Reviews

» Latest Reviews for the 36 Nursing Homes in Sacramento County, California

The average user rating for nursing homes in Sacramento County, California is 2.9 out of 5 stars based on 137 ratings.

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63 ratings

  • Mckinley Park Care Center Sacramento, California 95816

    My mother entered the Sacramento, CA McKinley Park Rehabilitation Center on Thursday, June 1, 2017 at 2:45 p.m. where she arrived in good condition. She was admitted to room 12A.

    My husband and I arrived at 4:00 p.m. and found the room HOT and stuffy. The air-conditioning was not working – each bed had a small fan on the nightstand. My mother was weak, pale, dehydrated, and extremely fragile. We contacted multiple staff members including the administrator, Jeff. Finally, a swamp cooler (that was being used down the hall) was placed across the hall pointing towards the room. It provided a minimal amount of cool air. We also requested water, some fruit/crackers – some sort of nourishment, and cool towels. They were brought in and we assisted her with getting cooled down and re-hydrated by holding the fan over her, feeding her bites of watermelon, giving her sips of water and Boost, and by wiping her face and body with cool cloths. She was still weak when we left at 8:30 p.m. but in better shape than when we had arrived.

    At this point she was so frail she needed assistance to use the commode, as she could not make it to the restroom. During the night, she needed to use the toilet three times and had been told if she needed to use it to call for assistance. The first two times she pushed the button several times and called out for help. No help came and she wet the bed. After she wet herself her roommate called the facility and asked for assistance. After the phone calls, they came in and changed her bed and clothes. The third time when there was no response from the calls, she got up and used the commode on her own. In her condition that was very unsafe, but she didn’t want to wet herself again.

    At 11:30 p.m. a nurse came in and told her she was giving her a TB shot and, as my mother was refusing it, the nurse inserted the needle and gave her the shot. NO consent was given for that shot. I spoke to administration about it and it was “notated in the file”. On June 4th, (again at 11:30 p.m.) they tried to give her another one – perhaps a booster shot – and she refused before they could administer it. No communication regarding unauthorized shots was in her file.

    This room (12A), in addition to having no air-conditioning, had a light behind her bed that was broken and the bathroom smelled of urine and mold – it was also out of toilet paper. The floors we dirty and the curtains were torn.

    The next morning when there was still no air conditioning and, per my firm request, she was moved to another room – 30A. That rooms air conditioning vent was shut and had to be “forced” open, but not until the maintenance man arrived - the next afternoon. (Mohammad was the maintenance man and he was wonderful – attentive and professional). Unbeknownst to us, the thermostat was broken and now that the vent was open it made the room so cold that she and her roommate needed several blankets. When Mohammad arrived the next morning, he fixed it. Mind you this occurred in June - in Sacramento heat.

    That afternoon, I lay on her bed while she sat in her wheelchair. When I returned home – about an hour later – I was covered in bedbug bites. They hurt. I looked on line and confirmed they were indeed bed bug bites. I called (not telling them why) and had them change the bedding and wipe down the bed. They did so. I called later in the evening and asked the nurse to keep an eye on her skin to make sure there were no bites on her. She did not have bite marks.

    On June 2nd, after she had been moved to room 30A, at 11:30 p.m. a nurse came in and woke her and informed her that they needed to go through her belongings to find her hearing aids. For half an hour, they went through everything she had leaving her belongings in shambles – they did not find them. The next morning when I arrived I pulled them out from one of her bags – that had been gone through – and took them home. We advised the nurse. The next two days the staff continued to ask about where her hearing aids were. Again, no notation had been made in her file.

    The nights of June 4th and 5th she was able walk to the restroom on her own; however, it was blocked by her roommate’s wheelchair, which she could not move. Both nights she pushed the button for help and, again, no one came. One of the residents heard her calling out and helped her move the wheelchair. Too late – she wet herself both nights. Three nights (four times) of my mother’s six day stay she wet herself, not because of incontinence, because of lack of proper care.

    Please note – physical and occupational therapy had begun and the therapists were phenomenal. They were professional, kind, attentive, helpful, and provided appropriate exercises that she could perform and was able to do on her own. Likewise, her nurse, Geraldine, was very kind and professional.

    The medication was not corrected the entire time we were there. They continued her on high levels of Norco and Acetaminophen. On the 5th, per my request, they stopped the Norco. I asked for an anti-inflammatory, as that had been stopped while on the Norco. They continued to try to give the Norco to her for the entire stay. The times that she was given medication were never consistent, the day she was released the schedule and dosage had still not been corrected. She was either being over medicated or under – it was never regulated.

    During her stay phone calls were basically nonexistent. Her friends took turns calling to attempt to speak with her. On occasion, someone would get through…I too was unable to speak to her on several occasions. Either the phone rang endlessly, I was put on an indefinite hold, or I was transferred somewhere that never answered.

    On the Tuesday, June 6th I received a call from the Social Services Department wanting to set a date for evaluation and to see about how to proceed with her care. The date they wanted was ten days away!! Friday, June 16th. My mother lives on her own, attends chair aerobics for an hour a day – five days a week, walks around her complex, plays tournament level scrabble twice a week, and has an excellent social network.

    I asked to speak to a supervisor and requested that she be considered for release. She checked with physical and occupational therapy as well as nursing. Everyone concurred that she was ready to be released and was authorized to leave. Not surprising, as several therapists, nurses and various staff mentioned how well she was doing and did not understand why she was still there. She was released on the 7th at 9:45 a.m.

    The Social Services Department referred us to Healthy Living Home Care (HLCC) which is where they prefer to refer their patients to. They “highly recommended” it and I was told that I could request somewhere else, but that it would take longer to process and that it would probably not be completed until the following Monday the 12th, which meant she would probably not have someone come out until Wednesday or Thursday. We went with Healthy Living.

    I received a call from HLCC and was told that I would receive paperwork and a phone call later that day. Neither happened. I called the next morning (Thursday) and was told I should get a call later in the day and that they would text the paperwork to me. When I still didn’t hear anything, I called the next morning and I was told that the nurse would be out that day between 3:00 p.m. and 4:00 p.m. No one showed up. When I called to tell them that we did not want to use their service they said someone would be out the next day and that it was too late for me to change places as 48 hours had almost passed.

    I contacted American River Home Care Center, whom I had originally wanted, and guess what? They could accept her and they were able to contact the other facility and get the referral paperwork. They called me back that evening – after hours – to let me know that everything was processed and that we would receive a call in the morning. I was also informed of who her in-home care team would be. They are wonderful. They provide a 15-minute time frame – not an hour one, they showed up and are beyond professional. We are happy with every aspect of this company and would highly recommend them to anyone needing quality care.

    That is not what will be happening with McKinley Park Care Center, nor with their referral facility Healthy Living Home Care. I will in no way, shape or form being giving a good recommendation to either facility. In fact, quite the opposite. Due to the lack of care, professionalism, and attention to detail I will be leaving poor reviews. This kind of treatment is deplorable.

  • Saylor Lane Healthcare Center Sacramento, California 95816

    Saylor Lane Complaint. Look for a better nursing home if you can afford it. You can tell it is a low quality, second-rate nursing home as soon as you walk in the door. There is a tiny parking lot that never any parking spaces available. I think the staff must park in it. They love the patient to have guests so the visitor can do all the work for the patient.

    They are so unorganized. They lose all of the patients’ clothes and just dress them in anything they can find available. I see other complaints about patients’ losing items and having them stolen. It is a problem. They do not have the inventory check in sheets out where you can just update them. You have to request it from the nurse. They do not do it for you. They hand you a pen and the inventory sheet and make you do it. When I brought hearing aids in I stopped and asked the nurse at the desk for the sheet. She was not sure what I was referring to, made a note, and said she would ask and take care of it. She failed to update the inventory checklist and when they lost the first one, they would not replace it because that nurse had not updated the inventory list, even though physical therapy staff was using the hearing aids every day. When we brought our loved one home, they sent her home without the other hearing aid saying they could not find it.. The next day I went in and they said they would not replace that one either, even though they were aware they were in her inventory at that point. I made the nurse open up her cart and showed her where they had been keeping them. It was right where I told them it would be.

    Our loved one was there for Chronic Heart Failure. Her discharge orders from the hospital indicated her bed should be lifted up because her lungs were filled with fluid., Also, a cardiologist needed to examine her within seven days of leaving the hospital. Every day when I went to check on her, she was sleeping with her bed completely flat. She was coughing and choking on phlegm. The little rolling table with Kleenex and water was pushed far from the bed, and the first thing she asked for was a drink of water. She was there for almost six weeks and they never had her see a cardiologist. She also went for weeks without a shower of having her hair washed. They waited until we asked them before bothering to do it. I do not think they ever had her brush her teeth. The plaque on her teeth had built up so thick her teeth need to be cleaned by the dentist when she is up to it. They also sent her home without all of her medication. I immediately called them and they could not order it until the next day and made me drive back out there to pick it up.

    I guess what I am saying is this….. If you care about the family member you need help caring for, then you should look for a better nursing home. The few dollars you save at Saylor lane might just cause your loved one their life.

  • Whitney Oaks Care Center Carmichael, California 95608

    The nursing care throughout my stay was excellent. All of the nurses in the 400 hall were very helpful in my recovery! The physical therapy staff was slouch a blessing and very helpful in my recovery. John Quinn helped me communicate with all of the different Whitney Oaks staff too assist me with issues that came up during my stay. I would recommend Whitney Oaks to other people if they are in need of a Skilled Nursing Facility.

    Frank H.

  • Whitney Oaks Care Center Carmichael, California 95608

    The first impression on super bowl Sunday was Michelle at the front desk very friendly, welcoming, and professional. The entire CNA's staff was very compassionate, customer focused, and efficient! The physical therapy staff are very safety conscious, explaining why I was doing the exercises and how it was benefitting me. Donna, Steven, were especially helpful. My therapy allowed me too rehab and go back home quicker than expected. My overall stay was very good.

  • Whitney Oaks Care Center Carmichael, California 95608

    Never put a loved one at this facility!!! In my case, my loved one did not like this facility for several reasons and has been in a couple other facilities for rehab and enjoyed those experiences so much grandma told me she wants to live in skilled nursing. While grandma was at Whitney Oaks, I called to speak to her nurse on duty a couple times but the nurse was busy and would call me back. Called to talk to grandmas The Dr. Treating grandma, he was busy and would call me back. Never once received a return call from the nurses or the Dr.. So I placed a call to management to make a communication complaint. Grandma was discharged on September 11th 2014. The discharge took hours! I still not have heard from any of grandmas nurses, the physician, nor the management . Image that!

  • Gramercy Court Sacramento, California 95825

    I have been to Gramercy court numerous times. I talk to some of the residents there and to me nobody is happy. For example, the food is awful. There's never anybody around. You can pull the cord light and wait forever. Me, myself have gone in there mostly like in the evening in the Tudor House, and I could of robbed the place because there is nobody around.Or took off with the dinning tables ETC. There is not a nurse in the night time like the advertisement says. Med techs are nurses. And alot of the CNAs have additudes. Anyway I could write a b ook. Anyway that's why I give only 1 star.

  • Rosewood Post Acute Rehabilitation Carmichael, California 95608

    Wanted to putty mother in that place. But after what happened there with That lady,I won't even consider to put there.

    This place does not deserve 5 stars but should be shut down.

    He son find her with bruises from head to toes,2 broken legs,10 days without been showered and multiple UTI.

    Of course the Administrator denied any wrong doing.I think that guy should resign and his license taken away,

    I'm sure know the five stars were given by employees who got payed for it.

    So please do not take your loves one there.

  • Saint Claire's Nursing Center Sacramento, California 95823

    It is great that residents have the same CNAs during the week and the weekend so that the CNAs becomes familiar with the resident's abilities, needs, and care. I'm sure this reduces problems but in our case our loved one still got bed ulcers (stage 3), UTIs, and unexplained bruises on stomach area. They tried to hide it from us. Had to be admitted to the hospital for weeks then we moved our loved one to another SNF. At St. Clare's, our weekday, PM, CNA was not friendly, never smiled, and I wished she could have been replaced. I still think overall that the workers here are nice, friendly people but they have few workers and they don’t work much. You'll see them taking a lot of breaks - sitting outside or in their cars for longer than 15 minutes, and taking breaks more than a couple of times during the day. Very disappointed. We expected better care.

  • Norwood Pines Alzheimers Center Sacramento, California 95838

    Overcrowded and chaotic environment. Felt like a prison. Saw many resident on resident fights, hitting, knocking off glasses. My parent became agitated with the daily overcrowding and the facility responded by drugging my parent which then resulted in being wheelchair bound and then bedridden. Teeth became very decayed and eventually had to be pulled. Several times, throughout the facility, I saw residents wandering in distress, asking or saying the same thing in tears or anger, and staff would just ignored these residents - walk past them as if they didn't exist. So callous and insensitive of staff to show disregard instead of care and understanding to dementia residents. We need a movement to demand better care for dementia residents and all residents in nursing homes.

  • Asbury Park Nursing & Rehabilitation Center Sacramento, California 95825

    They don't deserve the Medicare 5-star rating. Friendly and nice to get you in then after they’ve used all 100 days of your Medicare Part A, they ignore you and become unresponsive (phone messages, emails, faxes, written messages, and face-to-face), or extremely slow to respond. Unprofessional, uncollaborative, rude, & will outright lie and violate your rights. They yell at people, blame the resident first then the family second. The owner and administrator live hours away from the facility, are hands off, and will actually tell you, "I don't want to hear it" regarding your issues. The owner is on 8 months probation for Medi-Cal fraud. They hire San Francisco attorneys and settle court cases before going to trial. Check the court records. High number of complaints filed each year with state licensing. On paper they say the administrator and the DON run the place but reality is that all issues go through a terrible unlicensed social worker named Phonisha and manager named Keith (whose CNA license was denied by state licensing - Criminal records). These two are the front line with major CYA attitude. All the social services workers have a CYA attitude, are unlicensed, and unskilled in dealing with death and dying. Staff lacks training and understanding of elderly issues such as dementia and depression. You will have to fight and argue for basic stuff. Check court records, state licensing, go to meetings, and talk to several visitors who have known the place for at least a year.

  • American River Center Carmichael, California 95608

    My mom had an incarcerated hernia and almost died there while doing rehab from a mild stroke. The administrator and nurse talked me out of calling 911 by saying she had pneumonia and they would not do any more for her at the hospital than they were doing there. After 5 days of vomitting and at the insistance of my family, they finally sent her to the hospital where she was diagnosed correctly and underwent emergency surgery. They are slow to react when some one is deathly ill. I had to demand every bit of care or she would have died. Do not take your loved ones to this facility!

  • Gramercy Court Sacramento, California 95825

    Very attentive and empathetic staff - wonderful physical therapy staff -- previewed MANY nursing homes and very happy with my final choice for my wife's recovery at Gramercy -- open lines of communication, positive attitudes, cleanliness, social activities (which also provide for a feeling of inclusion and help the patients keep their minds off of their medical issues)

    I'd recommend it to my friends and family -- nursing homes are never a vacation, but Gramercy really helped make this unbearable time as comfortable as possible.

  • Windsor Care Center of Sacramento Sacramento, California 95838

    Too many residents.

    Too few staff. Too much staff turn over, both nursing and business personnel. Constantly rotating fill in personnel from outside agencies, so most don't know the residents or their needs.

    Residents left to sit in chairs in rooms with minimum supervision, mainly because too many for staff to handle.

    Stealing is very prevelant. Shoes, clothes, personal articles.

    Be advised, Windsor is a for profit company.

    Heart breaking when you have no other choice.

  • Norwood Pines Alzheimers Center Sacramento, California 95838

    If I could give this place no stars I would. This place is worn down and filthy. My grandfather died 4 months after being admitted to Norwood Pines, and he was fully functional. The first day he was admitted the staff lost his property. The facility is ran by incompetent and rude staff. This place is nothing less than a mental institution for the elderly. My grandfather caught a bad case of scabies and the staff neglected to tell my 80 year old grandmother when she went there to visit him. If you love your love ones please don't put them in this place they will sure die prematurely!!!!

  • Whitney Oaks Care Center Carmichael, California 95608

    My grandmother stayed here for a little under a week. We had to get her out as soon as possible because this place was so awful. They do not control the temperature and she was roasting the entire stay. They also allowed her roommate full dictation of the TV, so my grandmother was not able to watch a single program and even after we asked if they could mediate the situation they never took action. We finally were able to get her a different room because the situation was so awful. Flies everywhere and slow help. She was having trouble moving and her room was very cramped, making it impossible for her to reach the bathroom. I would never have anyone I cared for stay here again.

  • Mckinley Park Care Center Sacramento, California 95816

    The administrative staff is useless. Never a call back, never an answer to a question, always stating "too busy." My sister would sit for an hour waiting for assistance to the bathroom and a request for pain medication was often received a day later. Some nursing staff/pt staff were wonderful. They need a new patient Case Manager. Someone who CARES about the quality of care for the patient.

  • Rosewood Post Acute Rehabilitation Carmichael, California 95608

    This facility is wonderful! The staff is great! They definitely earned their 5stars. Everybody showed true care during our stay. They were really great about helping us answer questions and kept us very involved in my dads care. I have had bad experiences at previous skilled nursing facilities and I would not recommend any where else other than Rosewood! The director of nursing is fabulous and her highly trained nursing staff are the best!

  • Manorcare Health Services (Citrus Heights) Citrus Heights, California 95610

    When my mother was first admitted, a doctor examined her. A few days later, her health and situation worsened. She asked to have a doctor see her. She (and my brother and I) was told that the staff “called the doctor, but he didn’t respond”, which meant they did nothing, therefore jeopardizing her health. When I complained to the head of the facility, she insisted that they are only required to have patients examined upon entry.My mother was left for hours on end to fend for herself if she needed any help or was in any kind of pain – causing her to defecate and urinate on herself, because the staff claimed to be “short-handed”. It was only because my brother and I called and frankly screamed that they eventually checked on her. Someone at Manor Care then chose to prescribe a blood pressure medication to my mother and insisted she take it. When she protested, saying that’s not what her doctor wanted her to be on, the staff person from Manor Care made it clear they were in charge and forced her to take it. As a result, her health worsened. If she did not stop, the results could have had had lasting damage or been fatal. As my mother’s health worsened, my brother and I called numerous times a day insisting that a doctor look at her. Each day, both of us were promised that a doctor would see her that day. This went on daily for three days, and each day there was a different excuse – such as, “the doctor is quitting and needed to show his replacement around”, which presumably did not include a tour of patients needing attention were. Eventually, after several days of nonstop lies, a doctor’s assistant spoke to but did not examine my mother. A doctor’s assistant is not a qualified physician. Eventually, my mother made an appointment with her own personal physician and left Manor Care for the appointment, which resulted in a screaming call from their staff to my brother, insisting she could not leave without their expressed permission. Well, it’s a good thing she did because her doctor instantly took her off the wrong medication and sent her to a heart specialist a few days later. Fortunately, once this happened, the staff at Manor Care wisely chose not to endanger her health any further and she was able to leave a few days later.

    No one seeking to regain their health should be forced to endure what my mother did and it is only because she is lucky enough to have children who are able to do something that she got out of there in time. Not everyone is that lucky.

  • Mission Carmichael Healthcare Center Carmichael, California 95608

    Care response time is consistently slow. My brother urinated on himself after 45 minutes of waiting for a urinal. Unacceptable. I have filed a complaint with the Nursing Director and am hopeful and prayerful that conditions will improve. If your loved one must call Mission Carmichael home, spend as much time as possible with them so you can monitor care. Physical Therapy staff is excellent. Professional, respectful, caring.