1 Star User Review
Today I was highly insulted by the so-called assistant administrator of Orange Tree Convelescent Hospitial. I was told to provide a TV for my mom who is currently a Medi-cal patient there. The so-called assistant administator actually accused me of fraud when I tried to explain the circumstances that we did not have funds available to purchase the TV for my mom; that all of her funds except 35 dollars go to the facility as part of her shared cost.
This facility has really struggled in the area of customer service over the past months while my mom was a patient there, and reached a new low today by giving the perception of the managment staff being greedy, condescending and inconsiderate of others feelings based on income. This mistep will result in a formal complaint to be filed at the very highest level. Hopefully Orange Tree will understand that all clients/customers are to be treated fairly regardless of their economic status.
In other words, just because a patient is receiving Medi-cal benefits, this is not a reason to discriminate by sub-standard treatment/making false accusations. Bottom line, we as US citizens are all trying to do our best to survive in this bad economy dominated by greed and insensitivity (as perceived in this case). This will not be tolerated. My advise- avoid this facility at all cost.